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Gatlinburg Mountain Inn

2.5 star property

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Photo gallery for Gatlinburg Mountain Inn

Standard Single Room, 1 Queen Bed | Iron/ironing board, free WiFi
Exterior
Standard Single Room, 1 Queen Bed | Iron/ironing board, free WiFi
Standard Single Room, 1 Queen Bed | Iron/ironing board, free WiFi
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
390 East Pkwy, Gatlinburg, TN, 37738
  • Historic Ogle Log Cabin
    ‪8 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Traffic Light #5
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed | Iron/ironing board, free WiFi

Standard Single Room, 1 Queen Bed

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi

Standard Double Room

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room

Brookside Lodge

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.2 out of 5, Very good, (1988)
The price is €95
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Brookside Lodge

About this property

Gatlinburg Mountain Inn

Motel with free parking, near Ripley's Aquarium of the Smokies
A 24-hour front desk and free self-parking are available at this smoke-free motel.
Gatlinburg Mountain Inn offers 38 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms.

Bathrooms include a bath. This Gatlinburg motel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Mountain Inn. During your stay, you're just a quick walk from Traffic Light #3. Enjoy features like free self-parking.
  • Free WiFi
  • Free self-parking
  • Guests have great things to say about the value of their stay and the helpful staff
  • Within a 15-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Self parking is free.

This Gatlinburg motel is smoke free.

Languages

American (Sign language), English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Sign language-capable staff

Room amenities

Bathroom

  • Bathtub
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Access via exterior corridors
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Riverchase lodge
Gatlinburg Mountain Inn Motel
Gatlinburg Mountain Inn Gatlinburg
Gatlinburg Mountain Inn Motel Gatlinburg

Gatlinburg Mountain Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 649 reviews
Rating 8 - Good. 205 out of 649 reviews
Rating 6 - Okay. 70 out of 649 reviews
Rating 4 - Poor. 34 out of 649 reviews
Rating 2 - Terrible. 18 out of 649 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia, Oak Harbor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Very basic rooms but clean..area was quiet
Stayed 2 nights in Nov 2024

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly, the room was clean and very quiet!
Stayed 1 night in Nov 2024

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is very old, however they kept the bedding and linens very clean. We did see dead bugs in the room. But it's wooded around there. A bear came to visit in the parking lot in the morning which was nice.
Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 6 nights in Nov 2024

10/10 Excellent

Patricia, Boones Mill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had issues with our TV. We talked with the office and when we got back from Gatlinburg we had a new TV in our room.
Stayed 3 nights in Nov 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first thing I want to say is that the staff was amazing. They were very helpful, sweet, kind and friendly. The biggest complaints were that our bathroom wasn't cleaned properly, there was hair in the shower and on the walls. There wasn't a coffee pot in the room or tea, you have to pay for ice (I've never been to a hotel that there wasn't a free ice machine) we didn't have any hand soap or a bar of soap to wash our hands after using the bathroom, no laundry bags. The air conditioner was messed up making our room and everything in it really damp. The railing on the top of the balcony was kind of loose and wobbly making it feel a little unsafe. The internet went down and was down for half a day which meant you couldn't use the tv either and this was during a time that we had planned on staying in for most of the day at the hotel. The room also needed a couple of lamps, it was pretty dark in there. The shade for the window was amazing. It was one of my favorite window coverings I have seen at a hotel bc it felt private since you didn't have to worry about the curtains parting and someone being able to see in. The check in process was super easy and the gentleman who helped us helped recommend some things to do and places to eat. The staff was always there if we were to need something. The refrigerator and microwave were great and worked very well. If those few things changed that were complaints, I would recommend this hotel and I would stay again.
Stayed 3 nights in Nov 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Erin

Liked: Cleanliness
Stayed 3 nights in Oct 2024

8/10 Good

Pradeep

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Xiaobo

Travelled with group
Liked: Staff & service, room comfort
The sheets and towels are wear out
Stayed 2 nights in Oct 2024

10/10 Excellent

Eleanor

Stayed 3 nights in Oct 2024

6/10 Okay

Julio

Liked: Staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very friendly, convenient location
Stayed 3 nights in Oct 2024

4/10 Poor

Haley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Clean-ish hotel, great price, but unfortunately they have what they describe as a “city mandated smoke alarm” in the middle of our first night the smoke alarm went off in all of the rooms while we were sleeping. I was blow drying my hair on our second day, and the smoke alarm went off. The staff banged on the door and my boyfriend answered, they insisted we were smoking in the room and demanded to come inside. We declined and asked for privacy, we weren’t dressed. They continued to knock on the door and harass us and said the police were called. They made us leave the door open. I went to the office to complain about the treatment and they gave this long story about how the police are “automatically called when smoke alarms go off,” when I was genuinely trying to discuss their behavior, not the system itself. This seems like a gross misuse of community resources, if it’s even true….i wouldn’t stay here if you have any indication of drying your hair in the room. Spend a few more bucks and go somewhere else.
Stayed 2 nights in Oct 2024

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Room smelled horrible. Bathtub was nasty. Sheets on one of the beds had a fresh stain of blood or pizza sauce. Didn’t get close enough to tell but they had not been washed!
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Good but basic
Basic hotel outside central Gatlinburg. Quiet. Bed comfortable. Fridge with freezer; microwave. Could do with a good clean & minor repairs (toilet roll holder) Good value for money but not fancy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Short walk to downtown Gatlinburg. Very comvenient. Parking included. Will definitely stay when i come back to the smokies!
Stayed 2 nights in Oct 2024

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always smiling and very friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Vicky

Liked: Staff & service, property conditions & facilities
The beds were hard and the pillows were to soft. No coffee pot in the room and had to go to the office for coffee. The tv did not work.
Stayed 2 nights in Oct 2024

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Nicely updated rooms, clean, quiet, comfortable, off the main drag through Gatlinburg but close to all that the area offers.
Stayed 2 nights in Oct 2024

8/10 Good

Stuart

Travelled with partner
Liked: Staff & service
Extra kind.
Stayed 1 night in Oct 2024

8/10 Good

Tabitha

Stayed 3 nights in Oct 2024

8/10 Good

Becky

Travelled with partner
For the price we paid this was a really good stay. Upscale it ain’t, solid it is.
Stayed 1 night in Oct 2024