6/10 Okay
James
Travelled with partner
20 Oct 2024
Beautiful view of Seneca Lake BUT:
1. 2 elevators & one didn’t work. The working one was very slow!
2. We’re way beyond Covid days & still only service the room every 3rd day?! Another man requested his to be cleaned daily and the lady at the front desk was giving him a hard time. The rates didn’t drop during/after Covid so why do some hotels still do this?
3. I was behind the man requesting his room be serviced daily & requested that our sheets be changed to something that fit the king size mattress. I woke up day 2 to laying on the bare mattress! Totally gross! I even wrote a note for housekeeping (with a tip) to please change the sheets to something that fits… they took the tip & left the sheets. I think they were either queen size or so old that the elastic was gone.
4. The wash cloth was stained & towel had hair in it!
5. The employees that worked at the adjoining restaurant were always outside smoking (cigs & weed). Real professional & appetizing.
Shame this property couldn’t do better cause the location was great.
James
Stayed 2 nights in Oct 2024