4/10 Poor
Yuyan
Travelled with family
23 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
The outdoor temperature was around 40F. I booked this hotel because this is the nearest one to west entrance of the Yosemite park. We were first assigned to Room 204, the heater was able to turn on, it was warm yet not blowing any hot air out. I told the front desk about the problem then he gave us room 305. The heater was not able to turn on at all. The front desk guy said that the AC unit was new, I should reset the power cord button. I did reset the button and unplug /replug the power cord. It was still now working. I asked the front desk to come with me and check it himself. He said that he is not allowed to leave front desk, and he is not maintenance guy. I said that I have to cancel the reservation if there is no heat. He said, “you can’t cancel reservation, I will just give you another room.” He did come with me to room 305 and found out that the heater was not able to turn on even after he set the temperature to 80F. He said that the temperature need to be set at least a few degrees higher than the target temperature. He opened the front cover of the heater and I found it full of dirt. We tried Room 401 and the AC/heater was working. I had been to the front desk 3 times. For Two times that I had to wait there for a good 5-10 minutes after ringing the bell till he came down from upstairs. My son tried to order something warm for dinner at 7pm. However the nearby restaurant in the same block was closed. We end up just eat some cold snacks.
Yuyan
Stayed 1 night in Nov 2024