4/10 Poor
Hannah
Travelled with family
23 Nov 2024
Disliked: Staff & service, property conditions & facilities
We booked the room in advance and purposely booked the room with the kitchenette room as we have a 10 week old baby.
When we arrived at the property we were walked to our room which couldn’t be any further away. Up and down stairs then finally up two more flight of stairs. This was very tiring especially having a pram. We were offered to leave the pram in the main hall, but one, it was being used as her bed and two, I didn’t feel comfortable leaving a £1000 pram in reception.
Upon entering the room, we realised there was no kitchenette. I asked at reception and I was informed that that room is booked out and has been for a month. Why was I able to book this room months ago then? I had to ask for a fridge and microwave so we were able to keep the milk cold and bottles sterilised. Hence why we booked the kitchenette bedroom.
The room we had really wasn’t up to the value we paid. No plug for the sink, the tv barely had any channels and the toilet once flushed took forever to refill.
We were surprised later in the evening to realise other members of our family had Nespresso machines and bath robes in their rooms.
We were left pretty deflated from what was supposed to be a relaxing night stay. I have been asked to forward my issues into the hotel also, but I would like some feedback from yourselves also on this issue.
Hannah
Stayed 1 night in Nov 2024