Quality Inn Cromwell - Middletown - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Desk, laptop workspace, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Popular amenities

Room service

Pet-friendly

Breakfast included

Air conditioning

Free WiFi

Laundry

Explore the area

111 Berlin Rd, Cromwell, CT, 06416

Cromwell Commons Shopping Center
11 min walk
Wesleyan University
7 min drive
Connecticut River State Wildlife Area
8 min drive
Hartford, CT (BDL-Bradley Intl.)
30 min drive

Room options

Room, 1 Queen Bed, Non Smoking

31 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking

33 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

33 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Non Smoking

33 sq m
Sleeps 4
2 Queen Beds

Standard Double Room, 2 Double Beds, Non Smoking

31 sq m
City view
Sleeps 4
2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

Sleeps 4
2 Queen Beds

Similar properties

Pet-friendly

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Quality Inn Cromwell - Middletown

Riverfront hotel with free breakfast and health club

This hotel features a health club, a snack bar/deli and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area.

Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Cromwell - Middletown. During your stay, you'll be within walking distance of Cromwell Commons Shopping Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.

Free continental breakfast served daily
Free WiFi and wired Internet
Free self-parking
Enjoy a bite to eat at the coffee shop/cafe
Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
On-site recreation includes a gym and ice skating
7 minutes by car from Dinosaur State Park and 7 minutes from Wesleyan University
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including an off-lead area

Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. A health club, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Cromwell - Middletown. Free self parking is available.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
RV/bus/lorry parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available daily 6:00 AM to 9:00 AM
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Family friendly

In-room microwave
In-room refrigerator
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Safe at front desk
Shared microwave
Vending machine
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

24-hour business centre
Computer station
Meeting room

Outdoors

Barbecue grill
Garden
On a river
Picnic area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

1 building
4 floors
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with premium digital channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 30.00

Contactless check-in and check-out are available

Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM

Minimum check-in age - 20

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 40.00

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets: USD 25.00 per pet, per night, plus a deposit of USD 150.00 per stay
Maximum 1 (weight limit: 30 lb per pet)
Pets cannot be left unattended
An off-lead area is available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 20.00 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 150.00 per stay
Pet fee: USD 25.00 per pet, per night
Service animals are exempt from fees
Early check-in fee: USD 30.00 (subject to availability)
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Late check-out fee: USD 40.00 (subject to availability)
Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher and a security system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Cromwell

Quality Inn Cromwell

Quality Inn

Quality Cromwell Middletown

Quality Inn Cromwell - Middletown Hotel

Quality Inn Cromwell - Middletown Cromwell

Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

6.6

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

2/10 Terrible

Valerie

20 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Had know hot water. The shower ran so slow that you wouldn't be able to get the shampoo out of your hair. The carpet in the hall way was dirty. The Elevator did not work some times. I'm so upset about my stay!

Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

14 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't recommend very dirty

Bathroom and room were flithy hallways smelled bad there was blood on the wall shower curtain stained all over stains on the sheets

Stayed 1 night in Aug 2024

6/10 Okay

Ji

Travelled with family

11 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Antonio

Travelled with family

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

No Issues with our stay

No issues with my stay. The pillows and bed were a bit uncomfortable but manageable. The breakfast was ehh, only had pancakes, cold cereal, muffins, and warm juice.

Stayed 4 nights in Aug 2024

10/10 Excellent

Branka

Business traveller

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best stays. Really simple, clean, amazing atmosphere

Stayed 1 night in Aug 2024

6/10 Okay

Karla

5 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Rates for this property are a bit high for the conditions and needs renovations

Stayed 1 night in Aug 2024

8/10 Good

Ellen

5 Aug 2024

Stayed 1 night in Aug 2024

6/10 Okay

David

5 Aug 2024

Leaky faucet as I was given a handicap room

Stayed 1 night in Aug 2024

2/10 Terrible

Steven

4 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Disgusting.

Stayed 2 nights in Aug 2024

8/10 Good

Juliana

30 Jul 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Winifred

29 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I didn't like anything about the facility. Our bed was not changed for the whole stay, bathroom was dirty. I personally requested after day 3 for our bed to be change and I was told,they only change it on day four. They only change towels. They dont even sweep the bath rooms.

Stayed 3 nights in Jul 2024

6/10 Okay

Daniel

29 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Property was functional

Stayed 1 night in Jul 2024

8/10 Good

Stephen

Travelled with partner

27 Jul 2024

Liked: Cleanliness

Weak breakfast. No yogurt. Bad coffee.

Stayed 1 night in Jul 2024

10/10 Excellent

David

27 Jul 2024

Stayed 5 nights in Jul 2024

10/10 Excellent

James

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

2/10 Terrible

FELIESHA

Travelled with partner

26 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The gentleman at the front was the only decent thing about this property. The rooms were hot and had a smell. The ac kept turning off during the night and I could not breathe or figure out how to turn off the timer on it. And another thing, this place was listed under pet friendly when we booked and about an hour after we booked, we got a message saying no animals allowed. I have a service dog but I prefer pet friendly hotels for him because I feel more comfortable knowing dogs are welcomed but they were very strict and seemed uncomfortable about a dog being in the room. I thought the place would atleast be clean with how strict they were about it but there were stains and smells everywhere they might as well be pet friendly. No matter how desperate I am, this is a no no for me.

Stayed 1 night in Jul 2024

2/10 Terrible

Kevin

22 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

4/10 Poor

Jimreves

21 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth it

Stayed 1 night in Jul 2024

4/10 Poor

Nayara

Travelled with partner, Travelled with group

21 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

When I walked in my room there was an awful smell. When I turned on the air conditioning there also was a smell probably from the air filter being covered in dust. The carpets were not vacuumed well and there were bits and pieces all over the floor. The bed was also very uncomfortable with many lumps and bumps in it. Overall will never stay there or at a Quality Inn again.

Stayed 2 nights in Jul 2024

6/10 Okay

Shaniqua, Rockaway Park

20 Jul 2024

Disliked: Cleanliness, property conditions & facilities

Rooms weren’t really clean, floor needed vacuum, bathroom wasn’t quite clean

Stayed 2 nights in Jul 2024

6/10 Okay

Judith

Travelled with family

16 Jul 2024

Disliked: Property conditions & facilities

The air in the Libby, hallway and room smelled like cigarette-scented air de-freshener. Until WE turned in the room air conditioner and had it running for over an hour, that cigarette/musty smell lingered.

Stayed 1 night in Jul 2024