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Hampton Inn Helen

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hampton Inn Helen

Spa
Oversized King Room with Whirlpool and Fireplace | Desk, iron/ironing board, free cots/infant beds, free WiFi
Exterior
Property amenity
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • Housekeeping

Explore the area

Map
147 Unicoi Street, Helen, GA, 30545
  • Charlemagne's Kingdom
    ‪3 min walk‬
  • Unicoi Hill Park
    ‪4 min walk‬
  • Helen Arts & Heritage Center
    ‪5 min walk‬
  • Gainesville, GA (GVL-Lee Gilmer Memorial)
    ‪49 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Study)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed with Sofa bed, Non Smoking (Study)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Handicapped Accessible with Roll-In Shower

Desk, iron/ironing board, free cots/infant beds, free WiFi

King Handicapped Accessible with Roll-In Shower

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Handicapped Accessible with Access. Bathtub

Desk, iron/ironing board, free cots/infant beds, free WiFi

King Handicapped Accessible with Access. Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Studio Room

Two Queen Studio Room | Living area | 32-inch LCD TV with cable channels, TV

Two Queen Studio Room

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Study

Desk, iron/ironing board, free cots/infant beds, free WiFi

King Study

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Study Riverview

Desk, iron/ironing board, free cots/infant beds, free WiFi

King Study Riverview

10.0 out of 10
Exceptional
(6 reviews)
  • 19 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Standard Room

Two Queen Standard Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Two Queen Standard Room

8.8 out of 10
Excellent
(25 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Queen Standard Room Riverview

Desk, iron/ironing board, free cots/infant beds, free WiFi

Two Queen Standard Room Riverview

9.0 out of 10
Wonderful
(37 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King two room Suite

King two room Suite | Desk, iron/ironing board, free cots/infant beds, free WiFi

King two room Suite

8.4 out of 10
Very good
(13 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Oversized King Room with Whirlpool and Fireplace

Desk, iron/ironing board, free cots/infant beds, free WiFi

Oversized King Room with Whirlpool and Fireplace

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

SureStay Hotel by Best Western Helen Downtown

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1005)
The price is €127
for 1 room
includes taxes & fees
1 Feb - 2 Feb
SureStay Hotel by Best Western Helen Downtown

About this property

Hampton Inn Helen

Riverfront hotel with free breakfast and fitness centre
A fitness centre, coffee/tea in a common area and a business centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Hampton Inn Helen offers 67 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath and complimentary toiletries.

This Helen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn Helen. During your stay, you're just a quick walk from Chattahoochee River. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Chattahoochee River and 3 minutes on foot from Charlemagne's Kingdom
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. The business-friendly Hampton Inn Helen also features a fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.
Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • In the mountains
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 16 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 16 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Helen
Hampton Inn Hotel Helen
Hampton Inn Helen Hotel Helen
Hampton Inn Helen Hotel
Helen Hampton Inn
Hampton Inn Helen River Hotel
Hampton Inn Helen River
Hampton Inn Helen Hotel
Hampton Inn Helen Helen
Hampton Inn Helen Hotel Helen
Hampton Inn Helen on the River

Hampton Inn Helen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bonnie

Travelled with group
Stayed 2 nights in Oct 2024

4/10 Poor

Marcia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Dirty
Our room was very dirty!!! Toilet, shower, and sink in bathroom were not clean at all!!! Dead bugs on carpet in main area. Mattresses were hard and uncomfortable. We had to put towels on the plastic chairs outside on the balcony because they were so dirty. No plastic liner for the ice container. Only 2 paper cups for water and coffee. Nice view from balcony. Convenient to downtown, restaurants and shops. Staff was very friendly. This place badly needs updating and a new manager because the maids are not doing a good job at all.
Stayed 4 nights in Oct 2024

4/10 Poor

Juan Manuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
🙃
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the German look of hotel. Love the fresh baked cookies. Breakfast was good. Location was great
Stayed 1 night in Oct 2024

10/10 Excellent

Gwen, Abita Springs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the creek view from our room and loved the area around the creek.
Stayed 4 nights in Oct 2024

6/10 Okay

Rant

Travelled with partner
Disliked: Amenities
The property was just average at best for the price! The breakfast area was a disaster each morning, out of most items and not very clean.
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A goos stay.
A good stay, but a bit better the first time. I got the impression that the hotel was a bit understaffed.
Stayed 1 night in Oct 2024

2/10 Terrible

Wesley

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I cannot believe this is a Hampton Inn. Our room was filthy, except for the bedding. The carpet had multiple stains and there was no way they vacuumed the carpet or the bathroom as there was trash in the floor. The balcony had cigarette butts and a drink that was attracting ants. We should have guessed that the room was going to be dirty as there was trash and a washcloth in the hall as we approached our room that was still there when we checked out. We found a half empty coke in the refrigerator. I could not comfortably walk around barefoot because it was so gross. It was so bad that I didn't sleep well and we left as soon as we woke up. I didn't even want to get in the shower or eat any breakfast. I just wanted to leave as soon as possible. I challenge any Hilton executive to spend the night here. Only positive was the location. This property needs a deep clean desperately.
Stayed 1 night in Oct 2024

10/10 Excellent

Russell

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
They were very pet friendly and welcoming when we arrived. The breakfast was very good and plenty available when we went down to eat.
Stayed 1 night in Oct 2024

2/10 Terrible

Joseph

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far the most disgusting hotel ive ever stayed in. There was a used band aid on the floor, a fingernail clipping and lots of hair in the bed. I will not be staying in this hotel ever again.
Stayed 3 nights in Sep 2024

4/10 Poor

TAMI CHARLENE, ST PETERSBURG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. Mold, not clean at all. Unpleasant check-in, so much so that the agent appeared frustrated her dinner was disturbed. There were BUGS in the room. Staff members coughing all over food - nope. Never again Hampton.
Stayed 4 nights in Sep 2024

8/10 Good

Albie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but was in need of maintenance. The sink was clogged and drained very slowly and the toilet ran. Other than that, I had no issues.
Stayed 2 nights in Sep 2024

8/10 Good

Robert

U
Stayed 2 nights in Aug 2024

8/10 Good

Vickie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was an okay stay. Nothing to really brag about. The checking in process is a little odd. There is about 20 steps leading up to the check-in lobby area. There is also an elevator underneath the building in the parking garage which is more for Diamond Elite Members. Have to ring bell for staff members as they are in the back. Staff members ere not outgoing/friendly when checking in. Check out staff member was much better. The breakfast was good for a hotel breakfast. Didn’t have any boiled eggs while I was there. The beds were comfortable, but take your own pillow. The pillows look fluffy but go flat when you put your head on them.
Stayed 1 night in Sep 2024

6/10 Okay

Laverne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was fantastic. I had to have the property upgrade me as I booked a balcony room and was out in a regular room. They were more than accommodating. The cleaning staff really needs to do better. The toilet was dirty, old paper and can’t wrappers underneath the foot rest under the table. Cigarette butts all over the balcony railing. I understand the hotel is old but some upgrades need to be made. Utilities doors should be shut during the day so guests don’t have to see the dirty linens and messy rooms the staff uses. The staff literally made this stay worth it for us!
Stayed 2 nights in Sep 2024

10/10 Excellent

Dwight

Stayed 1 night in Sep 2024

6/10 Okay

Kenneth

Stayed 1 night in Aug 2024

6/10 Okay

Diana

Liked: Staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Rolando

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was okay for a one night stay, but its pretfy dated, however the location was perfect and the breakfast was pretty good.
Stayed 1 night in Jul 2024

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location
Stayed 1 night in Aug 2024

8/10 Good

Timothy

Travelled with family
Disliked: Property conditions & facilities
Highly accessible. Tired property. Carpets cleaned that day and were wet the when we checked in....all of the hotel was cleaned on the same day. AC was very noisy.
Stayed 1 night in Aug 2024

8/10 Good

William

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Area of town
Stayed 3 nights in Aug 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in town. Walk to everywhere. The facilities need a tune up. Carpet is deeply stained. Bathroom facilities getting dated. Staff great. Breakfast fine.
Stayed 1 night in Aug 2024

6/10 Okay

colleen

Travelled with family
Liked: Staff & service
Good locatio
Good location. Needs paint and cleaning and carpet. Surprised it’s called a Hampton Inn
Stayed 1 night in Aug 2024

8/10 Good

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to the center of town easy in and out.
Stayed 3 nights in Aug 2024