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Trailborn Highlands

4.0 star property

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Photo gallery for Trailborn Highlands

Hypo-allergenic bedding, minibar, in-room safe, soundproofing
Lobby
Room, 2 Queen Beds, Balcony | Hypo-allergenic bedding, minibar, in-room safe, soundproofing
Breakfast, lunch and dinner served
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
96 Log Cabin Lane, Highlands, NC, 28741
  • Cullasaja River Gorge
    ‪4 min walk‬
  • The Bascom Center for the Visual Arts
    ‪8 min walk‬
  • Highlands Playhouse
    ‪9 min walk‬

Room options

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Balcony

  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Patio

Room, 2 Queen Beds, Patio | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Patio

  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Patio

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Garden)

Suite (The Garden) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Suite (The Garden)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed (Garden)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Trailborn Highlands

Hotel in Highlands with spa services and 24-hour front desk
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, spa services and concierge services are on-site.
Trailborn Highlands offers 63 air-conditioned accommodations with laptop-compatible safes and complimentary bathrobes. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower, designer toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Guests can pamper themselves by indulging in the on-site spa services.
Trailborn Highlands's great location gets high marks from our customers. During your stay, you're just a quick walk from Nantahala National Forest. Features include free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Nantahala National Forest and Cullasaja River Gorge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at Trailborn Highlands. The hotel can provide concierge services and wedding services. Free self parking is available. A complete renovation of Trailborn Highlands was completed in June 2024.

This 4-star Highlands hotel is smoke free.

Highland Supper Club – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Highland Supper Club

Things to do

  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Highlands Inn Lodge
Inn Lodge
Highlands Hampton Inn
Highlands Inn Lodge
Trailborn Highlands Hotel
Trailborn Highlands Highlands
Trailborn Highlands Hotel Highlands

Trailborn Highlands Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 57 reviews
Rating 8 - Good. 8 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 1 out of 57 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Janet

Stayed 1 night in Nov 2024

6/10 Okay

Anna

Continental breakfast was stupid.
Stayed 1 night in Nov 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Focused on service and take pride of their property and facilities.
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!
Stayed 2 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

alison, Alpharetta

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Romelia

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Nov 2024

10/10 Excellent

larren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Nov 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, property conditions & facilities
:) 1) Renovation was well executed for the rooms and commons. 2) Great location. 2 blocks to town square. 3) Quiet. 4) Clean. 5) Free bicycle use. :( 1) Poor breakfast offering including the coffee. 2) Restaurant and Nordic spa were still under construction and appeared to be several months from being completed.
Stayed 2 nights in Nov 2024

6/10 Okay

Nerissa

Stayed 2 nights in Oct 2024

10/10 Excellent

Carlton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place is very well kept and clean. staff was wonderful
Stayed 3 nights in Nov 2024

8/10 Good

natalie

Liked: Staff & service
We reserved a garden king with fireplace and were placed in a dog friendly king looking at the parking lot. the room smelled like dog urine. No other rooms left for that night but were moved to another alternate room, double no fireplace. Staff was friendly. The outdoor area/firepit is a nice place to gather and meet others. The Nordic Spa was not working so we could not enjoy that. Restaurant and Bar will open Jan 2025 we were told.
Stayed 3 nights in Nov 2024

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Cushing

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh, modern Hotel
Newly renovated hotel, very comfortable and great location. Plenty of amenities which lead to a wonderful visit to the HIghlands. Will be back for sure.
Stayed 2 nights in Nov 2024

6/10 Okay

Christopher

Liked: Amenities
Disliked: Staff & service
Disappointed. The reason for my review: Beware - they actively overbook the balcony rooms (happened to myself and at least one other group that I am aware of). And as your check in day is within the window of no cancel/refund you will be ushered to a standard room with no refund for the price difference. Of note: We were offered an available “garden room” as a consolation, but upon opening the door we were taken aback with a strong urine smell. This headache has required multiple trips to the front desk and now multiple calls to hotels.com customer service all with me still stuck with paying the higher room rate per night. Other than overbooking: The rooms do look like the pictures… but the rear of the hotel (which is where the garden and balcony rooms are located) overlook the parking lot and the common areas which provides limited privacy and car hood views unlike the pictures imply. The staff was nice, but they are obviously working through staff, system, and process hiccups (issues) as a recently opened hotel.
Stayed 1 night in Nov 2024

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could still use some attention to detail in the rooms. The beds are not comfortable, and they have old air conditioning units that are pretty loud. The decor is very sparse which may be intentional but the walls are very white.
Stayed 2 nights in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great upgrade from the previous property owner. A little bit further from town, but I walked and rode the property bikes each time I went to Highlands. The staff was very helpful. Very clean property. I'm glad I stayed there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew, Savage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay and would stay again!
Stayed 1 night in Nov 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trailborn was awesome staff, awesome location, awesome room. 10/10 recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Mitchell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Location is great! Love the many common areas. I highly recommend it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff was friendly and accommodating. it was a plus that they are pet friendly. The ambience when you walked in was very welcoming. From the Twinkling lights outside and the Cozy fire pit, I am definitely coming back and would recommend this hotel to anyone.
Stayed 1 night in Oct 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Karen

Travelled with family
Liked: Property conditions & facilities
We enjoyed our stay very much! The property was so nice and clean and the staff was exceptional. Loved the mid century style. Great location.
Stayed 2 nights in Sep 2024