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Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG

Exterior
Property amenity
Premium bedding, in-room safe, desk, blackout curtains
Outdoor pool, pool loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
21410 Fairfield Place Drive, Cypress, TX, 77433
  • Houston Premium Outlets
    ‪2 min walk‬
  • Cypress Lakes Golf Club
    ‪6 min drive‬
  • Berry Center
    ‪15 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Roll-in Shower (Communications)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG

Hotel with free breakfast, steps from Houston Premium Outlets
This hotel features an outdoor pool, a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site. Housekeeping is available on request.
Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG offers 96 accommodations with a safe and free newspapers. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Cypress hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG gets high marks from our customers. During your stay, you're just a quick walk from Houston Premium Outlets. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from Houston Premium Outlets and 6 minutes by car from Cypress Lakes Golf Club
Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Cypress hotel.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Houston NW Cypress Grand Pky Hotel
Holiday Inn Express Houston NW Cypress Grand Pky
Express Houston NW Cypress Pk
Holiday Inn Express Suites Houston NW Cypress Grand Pky
Holiday Inn Express Suites Houston NW Cypress Grand Pky by IHG

Holiday Inn Express & Suites Houston NW - Cypress Grand Pky by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 971 reviews
Rating 8 - Good. 182 out of 971 reviews
Rating 6 - Okay. 37 out of 971 reviews
Rating 4 - Poor. 23 out of 971 reviews
Rating 2 - Terrible. 43 out of 971 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Aubryann

Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

PENG

Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Ever
Can not fault this Hotel. Quick friendly check in, spacious room, great selection at breakfast. Can't wait to go back! Bonus is that it is a short walk across the carpark to the Premium Outlets.
Stayed 1 night in Dec 2024

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities, room comfort
Oops…overlooked a few things.
We arrived to a staff that was very friendly and professional. The room was fine until we got to the area of the toilet. There was a booger smeared on the wall, assuming from the guest beforehand. The room smelled very strongly of bleach. That could be a good thing when it makes you feel like the room was actually cleaned. We went downstairs for cookies later in the evening as the staff was switching over and the income staff was just as wonderful. We think this situation with the yucky stuff in the bathroom was an anomaly. Our stays before were fine.
Stayed 1 night in Dec 2024

6/10 Okay

Lowell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area is nice. Lots of things to do close by. It is a very busy area.
Stayed 1 night in Dec 2024

4/10 Poor

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
CAUTION: Hot water temp at the room fixtures was poor. It was only 100 degrees F which is far below the minimum temp of 122 degree F specified by OSHA and the CDC for disease control. Morning showers started out only warm and cooled off within a few minutes. A hot shower was impossible to have. This also occurred during my previous stay a few weeks earlier, but I was there for only one day and did not complain or report it. But this stay was for a week. I reported it and they sent a maintenance guy who spoke absolutely no English. We had to communicate using a translation app on his phone. His response was to increase the hot water temperature for only my end of the floor my room was on. The water temp did improve, increasing from 100 degrees F to 110 degrees F. That was better, but still fails to meet the CDC and OSHA minimum temp of 122 degrees F. Don't stay here unless you like cold showers.
Stayed 8 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service
Stayed 1 night in Dec 2024

10/10 Excellent

Leo

Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room!
Check in with smooth and nice. My room was clean and neat and odor free! Very pleasant stay in this room.
Stayed 1 night in Dec 2024

10/10 Excellent

Tripura

Stayed 3 nights in Nov 2024

6/10 Okay

ML

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing late afternoon desk service. Have used this hotel before. Normally not an issue. Preferred previous staff. Always greeted and treated well. This time felt as if I was interrupting something more important
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Like staying here when in Houston
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

Business traveller
I like staying here when I’m Houston
Stayed 2 nights in Dec 2024

8/10 Good

Meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing 😍 They tended to us several times and were awesome every time. The breakfast was decent, it was very clean.
Stayed 3 nights in Nov 2024

4/10 Poor

Chelsea Ann

Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here over thanakgiving weekend
Parking lot is only accessible from the mall parking lot, took us over an hour the day after thanksgiving to get to out hotel. There is a back entrance to the hotel and there could be a path for guests set up from the gas station to the hotel or something. Was told this was going to be a problem both friday and saturday which really isnt acceptable. Decent hotel otherwise.
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall
Stayed 1 night in Nov 2024

10/10 Excellent

Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

PENG

Stayed 1 night in Nov 2024