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The Hey Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hey Hotel

Lake
Exterior
Standard Double Room | In-room safe, desk, soundproofing, free WiFi
Lobby lounge
Family Room | In-room safe, desk, soundproofing, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    1 min walk
  • Kletterhalle Interlaken
    3 min walk
  • Kunsthaus Interlaken
    3 min walk
  • Bern (BRN-Belp)
    46 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, free WiFi

Standard Double Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Family Room | In-room safe, desk, soundproofing, free WiFi

Family Room

  • 26 sq m
  • Sleeps 4
  • 4 Single Beds OR 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, soundproofing, free WiFi

Standard Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Single Room

In-room safe, desk, soundproofing, free WiFi

Standard Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Essential by Dorint Interlaken

Pet-friendly
Free WiFi
Breakfast available
Parking available
4.4 out of 5, Excellent, (151)
The price is €251
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Essential by Dorint Interlaken

About this property

The Hey Hotel

Hotel with free breakfast, a short walk to Mystery Rooms
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk and free newspapers are on-site.
The Hey Hotel offers 192 air-conditioned accommodations with espresso makers and a safe. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Hey Hotel. During your stay, you're just a quick walk from Mystery Rooms. Features include free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, 3 meeting rooms and multilingual staff
  • On-site recreation includes a ropes course
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Mystery Rooms and 6 minutes from Lake Brienz
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

There are 3 meeting rooms available. Multilingual staff, ski storage, and complimentary newspapers in the lobby are also featured at The Hey Hotel. Parking is available for a fee.

This 4-star Interlaken hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
The Hey Hotel has a restaurant on site.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Ski shuttle nearby
  • Parking on site (CHF 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • In the mountains

Accessibility

  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 15 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for CHF 10.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 15.00 per day
  • Nearby parking fee: CHF 15.00 per day(492 ft away; open 24 hours)
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

The Hey Hotel Hotel
The Hey Hotel Interlaken
The Hey Hotel Hotel Interlaken

The Hey Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 360 reviews" "
Rating 8 - Good. 98 out of 360 reviews" "
Rating 6 - Okay. 42 out of 360 reviews" "
Rating 4 - Poor. 14 out of 360 reviews" "
Rating 2 - Terrible. 8 out of 360 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable. The staff were excellent and we had a lovely stay. Right by all the local transport and food options. I would highly recommend this to anyone.
Stayed 2 nights in Aug 2024

10/10 Excellent

Pallavi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, friendly staff, great location with lots of dining options - 6 min walk to Interlaken west and a 5 min bus ride to Interlaken OST.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ahmad, Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
if you are visiting Interlaken this is one of the hotels to consider for sure.
Stayed 2 nights in Aug 2024

2/10 Terrible

Dharmesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 2 nights in Aug 2024

2/10 Terrible

catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this hotel . The staff is really irresponsible and we booked AC room and the AC in the room is not working and they even don’t offer any room to swap .
Stayed 2 nights in Aug 2024

8/10 Good

Mohammad, Center Valley

Travelled with partner
Liked: Cleanliness, staff & service
Great location, property is outdated, need remodeling and better color scheme of carpets
Stayed 4 nights in Aug 2024

10/10 Excellent

Keil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and very helpful - even walked me to the bus stop and made sure I got on the right one.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
The rooms did not have air conditioning & it was very hot
Stayed 2 nights in Aug 2024

8/10 Good

Ella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. The room is big except for no supplies. The hotel resturant is also very good. Good for the family as there are 4 beds in the room.
Stayed 1 night in Aug 2024

8/10 Good

sharon

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good hotel
Fantastic hotel in a good location. Good for both train stations in Interlaken. Very accommodating - my air con wasn’t working but they sent a maintenance man straight away. When it was not fixable they sent up a fan which was more than adequate. Friendly staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Epina

Liked: Cleanliness, staff & service, property conditions & facilities
My cousin and I had a lovely stay in the Hey hotel. The hotel was clean and modern with all the requires amenities. The staff were friendly and helpful. Our room has an AMAZING view. The breakfast buffet had a variety of choices. The location was perfect. Lots of shops around. It was approx 5 mins walk to Interlaken West and approx 17 walk to Interlaken Ost. The walk to the Interlaken Ost was so nice with such beautiful views but if you don't wanna walk then there's a bus stop right in front of the hotel. Would love to return back in future.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but expensive!
A great location and good stay, nice breakfast and staff were friendly. However, cost of hotel very high so i feel value for money is low. If you need a good hotel and willing to pay more, would reccomend.
Stayed 3 nights in Jul 2024

6/10 Okay

Hayley

Travelled with partner
Liked: Cleanliness, staff & service
This is a convenient and reasonably priced hotel in Interlaken. A 5 minute walk from Interlaken West and 20 minutes from Interlaken Ost. Staff were friendly enough. The room was incredibly hot however as the air con did not seem to work properly. We asked for it to be looked at and they said it was working, but we were unable to sleep comfortably whilst there.
Stayed 2 nights in Jul 2024

6/10 Okay

Shreyans

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good property with great breakfast options. Near to bus station and walkable to shops and train station. Only downside AC was not working as expected and it was too warm.
Stayed 3 nights in Jul 2024

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NO Hand Soap. No Shower Gel.
Check In Man with glasses, was terrible. He seemed frightened to talk to a guest. It was the check in guy at the next desk who was serving someone else, that shouted over to me "Welcome to The Hey Hotel". My own check in man then told me that room 530 was on the 4th floor. What an idiot, needs to be dismissed. Another problem was that there did not appear a full container of hand soap and the bath one as well appeared nearly empty. On Day 1, the evening, they both ran out. On Day 2 after my room had been serviced, BOTH hand and bath gels had NOT been replaced. So I had NO hand soap and NO bath soap. Despite me alerting reception, these were not replaced. Reception appeared very busy with a Japanese tour group checking In, and the maintenance man was busy because someone was stuck in one of the lifts.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel. The room we stayed in was large. The room and property are pristine. The hotel is conveniently located closer to train stations. This is a must stay in Interlaken. The staff are wonderful. Breakfast spread is very impressive. Very strongly recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Briana, rancho santa margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the center of Interlaken. Comfortable beds.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location
centrally located, and really close to train station. Nice room for fair price.
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with an excellent breakfast!
Stayed 1 night in Jul 2024

8/10 Good

Hamid

Stayed 1 night in Jul 2024

10/10 Excellent

Mikayla

Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

10/10 Excellent

Sunder

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Interlaken West train station
Stayed 2 nights in Jun 2024

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024