Hilton Garden Inn Jacksonville

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Room service

24/7 front desk

Breakfast available

Gym

Laundry

Explore the area

1016 Jacksonville Parkway, Jacksonville, NC, 28540

Jacksonville Commons
11 min walk
Coastal Carolina Community College
4 min drive
Jacksonville Mall
5 min drive
Jacksonville, NC (OAJ-Albert J. Ellis)
27 min drive

Room options

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

19 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Non Smoking

19 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

19 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed

19 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Accessible

Sleeps 4
1 King Bed

Room, 1 King Bed, Accessible, Bathtub

19 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

19 sq m
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Sleeps 4
1 King Bed

Room, 1 King Bed (Drinks & Snacks)

19 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

18 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Non Smoking

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

19 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

6 Dec - 7 Dec

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel in Jacksonville with fitness centre and 24-hour business centre

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and coffee/tea in a common area.

Hilton Garden Inn Jacksonville offers 128 accommodations with a safe and free toiletries. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville. During your stay, you're just a quick walk from Richard Ray Park. Features include free WiFi in public areas and free self-parking, plus a restaurant.

Free WiFi and wired Internet in some public areas
Free self-parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
WiFi for a fee
Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
On-site recreation includes a gym
Just a 4-minute walk from Richard Ray Park and 4 minutes on foot from Challenge Course Park
Cats and dogs welcome for a fee

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 5000 square feet (465 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Jacksonville. Self parking is free.

This 3-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Lime & Lemon Asian Fusion – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 4.95 per night); free wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available
Onsite parking includes off-street options

Food and drink

Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9.95 for adults and USD 6.95 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Lime & Lemon Asian Fusion

Family friendly

In-room microwave
In-room refrigerator
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Housekeeping (daily)
Multilingual staff

Business services

24-hour business centre
5,000 square feet of conference space
Computer station

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift
Phone accessibility kit
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

5 floors
Ballroom
Banquet hall
Built in 2017
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Private bathroom
Shampoo
Soap
Towels provided

Entertainment

42-inch flat-screen TV with premium cable channels

Food and drink

Limited room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 50 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 pets

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately USD 9.95 for adults and from USD 6.95 for children
Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 9 AM to 10 PM
Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Jacksonville

Hilton Garden Jacksonville

Hilton Garden Inn

Hilton Garden Inn Jacksonville Hotel

Hilton Garden Inn Jacksonville Jacksonville

Hilton Garden Inn Jacksonville Hotel Jacksonville

Hilton Garden Inn Jacksonville Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Chad

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

8/10 Good

Todd

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was great, the smell of curry is really strong. But it was a great stay.

Stayed 2 nights in Aug 2024

8/10 Good

Jamie

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of your staff members was rude

We arrived at 3:30 (my Hotels.com itinerary specifically said our check in was at 3pm) and to our surprise, the room was not ready. There were 2 people at the front desk, a man and a woman- I unfortunately did not catch their names. The woman was very apologetic and sincere, while the man rudely pointed to the sign on the wall to us and said "just so you know, check in is at 4pm" That statement right there irritated both my husband and myself since my itinerary CLEARLY said check in was at 3pm. Normally, we wouldn't get upset about a simple mistake like that (hey no problem at all, we will grab a bite to eat and come back after 4pm). But it was the shear tone that the man said this to us that irked us to the core. It felt like he was trying to tell us that we weren't "worthy" of staying at this hotel because of not seeing that sign. Then a moment later, that same man moved over to the other side of the counter and very politely and enthusiastically greeted an airline crew and checked them in (meanwhile, this is still before 4pm). So we decided to just leave and grab some dinner. When we came back, the nice woman that tried to check us in earlier was no longer at the counter, but the rude man was, so I showed him the screenshot of my itinerary and said "just so YOU know, it WAS on my itinerary that check in was at 3pm". He didn't even apologize, but he changed his tone with us and then checked us in. I doubt we will be back to this hotel on our next stay.

Stayed 2 nights in Aug 2024

10/10 Excellent

Vonkisha

2 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Business traveller

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it

Stayed 1 night in Apr 2024

10/10 Excellent

Thaiz

18 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Theresa

Travelled with group

6 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Stephane

3 Jul 2024

Stayed 2 nights in Jun 2024

10/10 Excellent

Salvador

2 Jul 2024

Stayed 2 nights in Jun 2024

10/10 Excellent

My-Duyen

1 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

6/10 Okay

Fernita

Travelled with partner

24 Jun 2024

Liked: Cleanliness, amenities, property conditions & facilities

The front desk staff was excellent, but housekeeping was terrible!!

Stayed 3 nights in Jun 2024

10/10 Excellent

Megan

Travelled with family

23 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

Stayed 3 nights in Jun 2024

10/10 Excellent

belinda

14 Jun 2024

Stayed 2 nights in Jun 2024

10/10 Excellent

Mirthaly

6 Jun 2024

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in May 2024

8/10 Good

Xiomara, Coral Gables

Travelled with family

27 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very friendly at all time. The only small thing was the hot water. In the morning when we took a shower it was a bit cool, but about all I will come back to your area. Thank you

Stayed 3 nights in May 2024

10/10 Excellent

Latreena

10 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed here last year traveling from Ohio and the front desk clerk gave a a hard time about checking in early last year and was very rude but this year when we stayed Anitra ( a different front desk agent ) was amazing Please give her a raise and a huge bonus its because of people like her businesses run the way they do

Stayed 1 night in May 2024

6/10 Okay

Hope

Travelled with family, Business traveller

8 May 2024

Liked: Staff & service, amenities, property conditions & facilities

Appeared very nice, but once we got to the floor we were staying on, it smelled very bad. My bed was never changed, the sheets were gross, so I had to call the front desk to have them come change the bedding after a 10 hour drive in and a long day. Instead of housekeeping bringing an entire set of sheets, they left the room 3 times and came back during this process to grab needed items. The pool was out of order. I was not impressed with it. The best thing was the soaps! They smell amazing and work very well. Unfortunately, they stick to the wall so you cannot take them with you lol. The hotel looks nice, it was safe, but my room wasnt clean.

Stayed 1 night in May 2024

10/10 Excellent

Gary

28 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice new building.

Stayed 1 night in Apr 2024

6/10 Okay

MIchael

Business traveller, Travelled with partner

26 Apr 2024

Liked: Cleanliness, staff & service

Location

Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Business traveller

12 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

8/10 Good

Andre

10 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Property is good, the noise from the trash truck at 1:30 in the morning was loud and woke us up.

Stayed 1 night in Apr 2024

8/10 Good

MIchael

Travelled with partner

6 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We will be staying there again...its convenient to the areas I need access to. Was given a room with access to an adjoining room. This was a little noisy and uncomfortable.

Stayed 2 nights in Apr 2024