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SureStay Hotel by Best Western Jacksonville South

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Reception
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
5018 University Boulevard West, Jacksonville, FL, 32216
  • Merill Road Shopping Center
    13 min walk
  • Orange Park Place Shopping Center
    4 min drive
  • HCA Florida Memorial Hospital
    4 min drive
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    25 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Wyndham Garden Jacksonville

Pool
Pet-friendly
Parking included
Free WiFi
3.7 out of 5, Good, (1497)
The price is €87
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Wyndham Garden Jacksonville

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel with free breakfast, in the vicinity of Museum of Science and History
This hotel features a 24-hour business centre, a business centre and laundry facilities. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site.
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at SureStay Hotel by Best Western Jacksonville South, you'll be within walking distance of Promenade Shopping Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • 6 minutes by car from Museum of Science and History and 8 minutes from Jacksonville Museum of Modern Art
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
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SureStay Hotel by Best Western Jacksonville South Jacksonville

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.8
Rating 10 - Excellent. 213 out of 757 reviews" "
Rating 8 - Good. 187 out of 757 reviews" "
Rating 6 - Okay. 119 out of 757 reviews" "
Rating 4 - Poor. 96 out of 757 reviews" "
Rating 2 - Terrible. 142 out of 757 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service
Suspicious/questionable looking people hanging outside the property.
Stayed 1 night in Sep 2024

8/10 Good

cassandra

Travelled with family
Liked: Cleanliness, staff & service
The area was older and somewhat run down. Felt uncomfortable at times. Did not have any problems at all.
Stayed 1 night in Sep 2024

2/10 Terrible

Samuel

Stayed 2 nights in Aug 2024

2/10 Terrible

Courtney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a catfish to the pictures. It isnt as shown. Rooms are below average for the cost.
Stayed 1 night in Aug 2024

2/10 Terrible

Maria D

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Destiny

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2024

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst trip ever
The hotel front desk, barely speaks any English. They don’t offer you no help rooms need to be updated door jams was broken. Paint missing saints chip needs a lot more maintenance. No hot breakfast as advertise. I did not even stay my full day. I checked out because of the reason of all the activity going on at the hotel with other guest Was one of my worst trips ever
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Brenda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No accommodations for people with rolling walker. The shower handle was almost impossible to turn on. The faucet in the bathtub leaked because we did not have the strength to turn it completely off. The floor left your socks dirty (I mean black). I don't know if it ws the carpet or the tile. There was tear in the carpet that could trip you.
Stayed 4 nights in Jul 2024

8/10 Good

Cesar

Clean. I like
Stayed 2 nights in Jun 2024

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Cleanliness
It was fine for a quick overnight stay. The bath tub and shower where a little shabby.
Stayed 1 night in Jul 2024

10/10 Excellent

Zuhair

Stayed 1 night in Jun 2024

10/10 Excellent

Zuhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher, Vero beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jun 2024

2/10 Terrible

MaryBeth

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the internet are not from this hotel. The room was dingy and dirty. Blood was found on the curtains, bedding and a towel. The room smelled like pot…..it was coming in from outside AND through the vent in the bathroom. I went and bought a deodorizing room spray but that didn’t work, people hanging out in the parking lot drinking most of the night. I DO NOT AND WOULD NOT RECOMMEND THIS DISGUSTING SMELLY GROSS HOTEL!

6/10 Okay

NAVEEN

Travelled with family
Disliked: Cleanliness, amenities
Basic hotel with no frills, can do for a quick stay.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Sharlatay

About 15m away from dining and shopping plazas
Stayed 2 nights in May 2024

10/10 Excellent

Juan

Stayed 4 nights in Jun 2024

6/10 Okay

Tildra

Stayed 1 night in Mar 2024

2/10 Terrible

Mary Jean

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay at this property even though I fully paid for the booking. I am a young woman traveling alone and did not feel safe here whatsoever. It’s a motel located between two “gentlemen’s” clubs. In a not-so-safe looking area. When I turned in my key and told the staff I did not feel safe, no reimbursement was even offered. My key was simply accepted and I drove away. I was in town to shadow somethings at Mayo Clinic for school, as a young solo traveler I did not feel the need to fight for reimbursement.
Stayed 1 night in May 2024

4/10 Poor

Junior

Business traveller
Disliked: Property conditions & facilities
Roaches everywhere, bathroom with infiltration, dripping water from the roof. Door not closing property.
Stayed 2 nights in May 2024

10/10 Excellent

wellington

Stayed 1 night in May 2024

8/10 Good

Mario

Stayed 1 night in May 2024

6/10 Okay

Sonya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was very clean but carpet smelled old, there was Spanish men hanging outside all night outside of are room drinking being loud. People above are room was stomping all night long. It was unsafe area altogether. Lesson learned here will not be returning ever again. Very ghetto hotel.
Stayed 1 night in Apr 2024