TownePlace Suites by Marriott Jacksonville

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for TownePlace Suites by Marriott Jacksonville

Exterior
Lobby
Fridge, microwave, stovetop, dishwasher
Premium bedding, in-room safe, desk, laptop workspace
32-inch flat-screen TV with cable channels, TV

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
    Parking available
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
400 Northwest Drive, Jacksonville, NC, 28546
  • Jacksonville Commons
    3 min drive
  • Hyde Park
    4 min drive
  • Williamsburg Park
    4 min drive
  • Jacksonville, NC (OAJ-Albert J. Ellis)
    29 min drive

Room options

Studio, 1 Queen Bed with Sofa bed

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Double Bed

  • 46 sq m
  • Sleeps 5
  • 1 Double Bed

Suite, 1 Double Bed (Mobility/Hearing Accessible, Tub)

  • 46 sq m
  • Sleeps 5
  • 1 Double Bed

Studio Suite, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed with Sofa bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

TownePlace Suites by Marriott Jacksonville

Hotel in Jacksonville with free breakfast and fitness centre
A fitness centre, a seasonal outdoor pool and a business centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning and laundry facilities. Limited housekeeping is available.
TownePlace Suites by Marriott Jacksonville offers 86 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation is furnished with double sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and dishwashers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at TownePlace Suites by Marriott Jacksonville. During your stay, you'll be within walking distance of Challenge Course Park. Features include free breakfast and free WiFi in public areas, plus a gym.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 2-minute drive from Richard Ray Park and a few minutes from Challenge Course Park
  • Cats and dogs welcome for a fee (restrictions apply)
TownePlace Suites by Marriott Jacksonville offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. Barbecue grills, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly TownePlace Suites by Marriott Jacksonville. For a fee, parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 5.12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Double sofa bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per accommodation, per day, plus a one-time cleaning fee of USD 100 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5.12 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 5 per accommodation, per day plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites Aparthotel Jacksonville
Towneplace Suites Jacksonville
TownePlace Suites Marriott Jacksonville Aparthotel
TownePlace Suites Marriott Aparthotel
TownePlace Suites Marriott Jacksonville
TownePlace Suites Marriott Jacksonville Hotel
Towneplace Suites By Marriott Jacksonville Hotel
TownePlace Suites by Marriott Jacksonville Hotel
TownePlace Suites by Marriott Jacksonville Jacksonville
TownePlace Suites by Marriott Jacksonville Hotel Jacksonville

TownePlace Suites by Marriott Jacksonville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 300 out of 534 reviews" "
Rating 8 - Good. 153 out of 534 reviews" "
Rating 6 - Okay. 51 out of 534 reviews" "
Rating 4 - Poor. 15 out of 534 reviews" "
Rating 2 - Terrible. 15 out of 534 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gary

Stayed 6 nights in Jul 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with my room.
Stayed 1 night in Jul 2024

10/10 Excellent

Debbie, Hesperia

Stayed 6 nights in Jul 2024

10/10 Excellent

Jake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF phenomenal and bed/pillows were of high quality. If ever back this way, this is where I would stay.
Stayed 1 night in Jul 2024

6/10 Okay

Felecia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and kind of gross. The staff was extremely helpful and kind.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joseph Lewis Hayes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 2 nights in Jun 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cooking
Stayed 1 night in May 2024

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Room were nice sized. Staff was friendly. Our room needed updates, paint bad, shower and bathroom not great, weird smell in the restroom and hotel room in general, expected better/cleaner rooms for price.
Stayed 2 nights in May 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here when I come to Jacksonville. It is convenient for us to food and places that we like to visit. staff is great I keep coming back
Stayed 2 nights in May 2024

8/10 Good

Arsenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The landscaping is very unprofessional. The dog park was overgrown when we got there and the grounds look like it is being cared for by people who do not know how to mow, edge, or blow. very unappealing compared to the rest of the community.
Stayed 2 nights in Apr 2024

10/10 Excellent

JAMES

Peaceful
Stayed 6 nights in Apr 2024

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Stayed 2 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for an extended stay!
Really enjoyed our stay here. The room was very clean and quiet. We didn’t use the in room kitchen but it seemed like it had everything you would need for simple cooking. The breakfast was good each morning, very traditional hotel offering. The service was excellent, everyone at the front desk was so friendly and helpful. We would stay here again the next time we are in Jacksonville.
Stayed 3 nights in Feb 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kev

Travelled with partner
Stayed 2 nights in Jan 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great. Very convenient and wonderful staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet place to sleep with all the accommodations. The staff was very friendly and helpful both at check-in and in the morning. The breakfast staff was very attentive too.
Stayed 1 night in Dec 2023

10/10 Excellent

Joao Paulo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had everything I needed, when I needed help they did it right away.

10/10 Excellent

Joshua

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and friendly staff, great breakfast, amazing rooms!
Stayed 6 nights in Oct 2023

4/10 Poor

Cliff

Business traveller
Disliked: Room comfort
Room was small as compared to photos, we had to ask for towels, toilet paper, body wash etc. Room only cleaned once. Noisy at night, bed sheets and spread never stayed on made for lumpy sleep.
Stayed 6 nights in Oct 2023

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside property was very nice. It was very close to an event I was attending Oct. 23, 2023. The thing I didn't like were the two dead cockroaches I found next to the pad & pen on my night stand.
Stayed 2 nights in Oct 2023