2/10 Terrible
Tigist
24 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bothered by the staff repeatedly
Ok they send me msg telling me we can check in early and check out late total charge 50$ and I called to do that because I have 6 month old baby they were telling me they can’t guarantee if they can make a room available I need to call early the day I will check in to request I said ok I did call they said they will make it available.
The morning the day we leaving while we was down stairs for breakfast we informed the front desk we are leaving late check out the person said oh it wasn’t put in let me put in and your good to stay late we said good we went to the room starting 11am 3 people knocked our door and telephone call to the room and I was trying hard to give nap for my soon we let the people who come to the room we have late check out and still they keep on calling and coming finally my husband went to downstairs and talk to the manager she said there is some kind of misunderstanding but I have never seen a hotel who treats there customer like this oh while we was out for dinner they lock us out because the Visa card we gave them wasn’t working for them to charge the 25$ in case we broke an item that’s so low to lock a guest and change the key anyway the manager said they won’t charge us for the late stay and early check in but they did charge full amount so we paid for a time we didn’t even rest well I will put this feedback on there website as well I have been in Middle East in Africa or even here in Kansas never see a hotel who treats there customers like this.
Tigist
Stayed 1 night in Sep 2025