Horseshoe Lake Charles

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

Pool

Gym

Housekeeping

24/7 front desk

Explore the area

100 Westlake Ave, Westlake, LA, 70669

Horseshoe Lake Charles Casino
5 min walk
Otis & Henry's Bar & Grill
2 min walk
Lake Charles Station
6 min drive
Lake Charles, LA (CWF-Chennault Intl.)
15 min drive

Room options

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queens, Non-Smoking

41 sq m
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King, Non-Smoking

41 sq m
Sleeps 2
2 Queen Beds

Premium Balcony Room, River View, 1 King, Non-Smoking

41 sq m
Sleeps 2
1 King Bed

Premium Room, River View, 2 Queens, Non-Smoking

41 sq m
Sleeps 4
2 Queen Beds

Premium Room, River View, 1 King, Non-Smoking

41 sq m
Sleeps 2
1 King Bed

Deluxe Balcony Room, 1 King, Non-Smoking

41 sq m
Sleeps 2
2 Queen Beds

Deluxe High Room, 2 Queens, Non-Smoking

41 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Spa

Waterslide

Parking included

for 1 night

includes taxes & fees

1 Jan - 2 Jan

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Lakefront hotel with 3 restaurants and casino

Along with 3 restaurants, this hotel has a casino and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 2 coffee shops/cafes and a seasonal outdoor pool. Housekeeping is available on request.

Horseshoe Lake Charles offers 253 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

During your stay at Horseshoe Lake Charles, you're just a quick walk from Horseshoe Lake Charles Casino. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.

Free Wi-Fi (speed: 50+ Mbps)
Free self-parking
Options for a bite to eat or a relaxing drink include 3 restaurants, 2 coffee shops/cafes and a bar/lounge
Take a swim in the seasonal outdoor pool
Services include a concierge, a porter and luggage storage
On-site recreation includes a 24-hour gym
Guests really like the accommodation for the spaciousness, overall comfort and cleanliness
Steps from Horseshoe Lake Charles Casino and a 4-minute drive from North Beach Interstate 10

Horseshoe Lake Charles offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 3 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A casino, gift shops/newsstands, and a sportsbook are also featured at the business-friendly Horseshoe Lake Charles. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Westlake hotel.

Brew Brothers – On-site restaurant.

7 Seven Noodle Bar – On-site restaurant. Open daily.

Slice Pizza – On-site restaurant. Open daily.

Gordon Ramsay Steak – On-site restaurant. Open daily.

Dunkin' Donuts – On-site coffee shop. Open daily.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free covered self parking on site

Food and drink

2 coffee shops/cafes
3 restaurants
A bar/lounge

Restaurants on site

7 Seven Noodle Bar
Brew Brothers
Dunkin' Donuts
Gordon Ramsay Steak
Slice Pizza

Family friendly

Seasonal outdoor pool

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Porter/bellhop

Outdoors

On a lake

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift
Low-height bed
Low-height counter and sink
Low-height view port in door
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk

10 floors
Built in 2022
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch flat-screen TV with premium cable channels
Pay films

Food and drink

Coffee/tea maker
Limited room service

Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Heating
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 30.0 per night.

Cots (infant beds) are available for USD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 50 per accommodation, per night
Resort fee: USD 17.87 per accommodation, per night

The resort fee includes:

Concierge service
Pool access
Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: USD 10.0 per day
Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in November.
Pool access available from 11:00 AM to 7:00 PM
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Horseshoe Lake Charles Hotel

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Horseshoe Lake Charles Reviews

8.4

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Jeremy

Business traveller

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Tommy

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Randy

Travelled with family

17 Sept 2024

The property is dated and not located in a nice area. Some of the staff were great but others seemed to not care. Bellman services were poor due to lack of staff but the staff who were available were really good. Because of the lack of staff the property should consider carts for guests so they do not have to wait for bellman services.

Stayed 1 night in Sep 2024

6/10 Okay

Lee

16 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

We were treated by a young man with a tissue hanging out of his nose, he could not run the computer to check us in. We waited 8-10 minutes for another person, who was rude. The only words spoken was that’ll be 64 dollars, tap here! The slots better pay off this morning for you to see me again!

Stayed 1 night in Sep 2024

10/10 Excellent

Samantha

14 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

James

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice casino. Comfortable quiet room.

Stayed 4 nights in Sep 2024

8/10 Good

John

Travelled with partner

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

“Since you booked through a 3rd party (Expedia), we can’t help you.” I was not satisfied with room location. Bed linens were worn and obvious stains. Most of the vending machines were out of stock.

Stayed 2 nights in Sep 2024

10/10 Excellent

Ronnie

Business traveller, Travelled with group

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and modern

Stayed 1 night in Sep 2024

8/10 Good

Kelly, Sierra Vista

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There are people smoking in casino area. Not all restaurants open every day. Very clean and staff is friendly.

Stayed 1 night in Sep 2024

10/10 Excellent

Crayton

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Fay

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay! Everyone is friendly and accommodating! Definitely will be back!

Stayed 1 night in Sep 2024

10/10 Excellent

CHARLES, Mobile

5 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Adalelia

Travelled with partner

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was immaculate and clean the entire hotel had an amazing aroma

Stayed 1 night in Sep 2024

10/10 Excellent

Stacy

Business traveller

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will definitely be back

Stayed 1 night in Sep 2024

10/10 Excellent

Erik

5 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Wanda R

Travelled with partner

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice quiet stay

Stayed 1 night in Aug 2024

10/10 Excellent

Erica

Travelled with family and small children

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel!!

Stayed 1 night in Jul 2024

8/10 Good

Brennan

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Was a nice place

Stayed 1 night in Jul 2024

10/10 Excellent

Justo

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

clean, quiet, and superb.

Stayed 1 night in Aug 2024

2/10 Terrible

Brittany

28 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

There’s a barn door that acts as the closet and bathroom door, it was stuck and you couldn’t close the door to cover the bathroom opening. We went and told them and they said they’d send someone up. However, that didn’t stop them from asking if I was traveling with just my husband and I said well no but even so I should be able to have some privacy. I mean really? That’s your response to giving a guest a room with a bathroom door that’s broken. They know it’s broken, it’s been that way for a long time because you can see all the marks on the ceiling and walls from others have the same issue. Then, Wi-Fi wasn’t working. Called down about that and told me I’d have to call the internet company. Ok, so now guests have to troubleshoot the internet as well? I was on the phone for 20 minutes and there was no resolution. The internet company said the room was under a different name and that’s why it wasn’t working. One front person I spoke to said that they’d not been having internet issues and no other guest has called to say anything. But the next one I spoke to said, “I’m not sure who’s telling you what, but some guests experience those issues in the upper levels”. I even asked to be moved to a different room before we had really used anything and they refused. We will never be back. And it’s mostly because of a piss poor attitude and that if you have problems, they won’t help you. just beware that you’re paying for stuff you will not be able to use. Dirt/food in corners of room

Stayed 1 night in Aug 2024