6/10 Okay
jocelyn
Travelled with family and small children
19 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room on the third floor that had 2 queen beds and a pull out sofa. The sheet came off the pull out sofa and there was a big brown stain the size of a football on the mattress. The mattress was disgusting! I can’t believe how they could allow that.
Front Desk Staff is rude. My first encounter with front desk was before my stay. I called because I needed to add a person to the reservation and was told I would get a call back in 10 minutes. An hour passed and I never got a call back. I called again and they said that they were busy helping other guests- no apology. They told me they would call back which they did but was about an hour and a half later at 10:30pm. I was asleep. overnight staff was rude during my stay. I had called around 8:45pm to ask for extra blankets and the male front desk person said that they would have someone bring them. At 10pm I called because no one ever came. The female front desk person with an accent said, “Well i just got in and no one said anything to me. No one is going to take you anything.”
The kindest people were the staff at the restaurant during breakfast. They were very kind and helpful.
Overall I don’t recommend this hotel. Pay a few extra bucks to stay at a cleaner hotel with better customer service.
jocelyn
Stayed 2 nights in Sep 2024