We were looking forward to our first time experience in the Poconos for the summer, however upon our arrival, we were extremely frustrated and stressed since the air conditioner didn’t work in the two bedrooms and the heater was on and we were not able to control the thermostat and had no choice, but to sleep In the livingroom on pull out sleeper (not comfortable) and luckily we brought a blow up mattress just in case. The owner was quick to respond back and sent a technician out right away and was told the company was really good. The technician came out right away and replaced the thermostat. (Still not fixed) He came out second time and replaced thermostat and said it was fixed and the heat was shut off. Not the case because the heat came back on and disrupted our sleep for a second night! The owner did offer to come out and replace thermostat on their own, however we chose not to deal with it and wanted to enjoy the rest of our stay . It was cooler outside, however there were not a lot of screens in the condo to allow fresh air in. If your door is open, be prepared for the 6:20 am dumpster arrival which wakes you up from a dead sleep! Also disappointed to not be informed ahead of time that the lake was not accessible and that the dam was not released and that the levels were low and no swimming allowed. Could not even put our feet in water! Overall, at least offer a discount or partial refund for our aggravation and inconvenience. It should have been offered. Very disappointed in our stay. Glad to be home now.