Imperial Swan Hotel & Suites

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Dates

January 2025

February 2025

Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 1 King Bed, Non Smoking | Living area

Combined shower/bathtub, deep-soaking bathtub, hair dryer

Overview
Rooms
Location
Policies

Popular amenities

Pet-friendly

Air conditioning

Business services

Explore the area

4141 S Florida Ave, Lakeland, FL, 33813

Family Fun Center
19 min walk
Lakeside Village
4 min drive
Cleveland Heights Golf Course
5 min drive
Lakeland, FL (LAL-Lakeland Linder Regional)
7 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking

City view
Sleeps 4
2 Queen Beds

Royal Room, 2 Double Beds, Non Smoking

City view
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Royal Room, 1 King Bed, Non Smoking

City view
Sleeps 3
1 King Bed

Suite, 1 Queen Bed, Non Smoking

City view
Sleeps 3
1 Queen Bed

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel with a conference centre, near Family Fun Center

This hotel features a conference centre, conference space and a computer station. Additionally, wedding services, a TV in a common area and ATM/banking services are on-site. Housekeeping is available on request.

Imperial Swan Hotel & Suites offers 168 accommodations with complimentary dressing gowns and a hairdryer. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Imperial Swan Hotel & Suites, you'll be within walking distance of Family Fun Center. Enjoy features like a conference centre and outdoor pool access.

Take a swim in the outdoor pool
Amenities include 5 meeting rooms, a conference centre and a computer
Just a 2-minute drive from Family Fun Center and a few minutes from Lakeside Village
Dogs welcome for a fee (restrictions apply)

Imperial Swan Hotel & Suites offers its guests complimentary use of a nearby fitness facility, an ATM, and a television in common area. Event space at this hotel measures 7500 square feet (697 square metres) and includes a conference centre. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Lakeland hotel.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

Available in all rooms: WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

Wheelchair-accessible parking available

Family friendly

Access to nearby outdoor pool
Cot (surcharge)
In-room microwave
In-room refrigerator
Living room
Rollaway/extra bed (surcharge)

Conveniences

ATM
Limited-hour front desk

Guest services

Housekeeping (on request)
Wedding services

Business services

5 meeting rooms
Computer station
Conference centre (7,500 square foot of space)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

7 floors
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Cot (surcharge)
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

Coffee/tea maker
Electric kettle
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Living room

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM

Early check-in subject to availability

Early check-in fee: USD 25.0

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
Only dogs are allowed
Maximum 2 (weight limit: 11 lb per pet)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per stay.

Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 8.99 per accommodation, per night

The resort fee includes:

Internet access
Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 25.00 per stay
Pet fee: USD 25.00 per pet, per day
Service animals are exempt from fees
Early check-in fee: USD 25.0 (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: USD 10.0 per stay
Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 10:30 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Imperial Swan

Imperial Swan Hotel

Imperial Swan Hotel Lakeland

Imperial Swan Lakeland

Imperial Swan Lakeland Hotel Lakeland

Imperial Swan & Suites

Imperial Swan Hotel & Suites Hotel

Imperial Swan Hotel & Suites Lakeland

Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

4.2

4.6/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

6/10 Okay

Norris

15 Sept 2024

Liked: Cleanliness

Stayed 1 night in Sep 2024

2/10 Terrible

Ashley

Travelled with family

11 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is very outdated staff knows no English had to wait hours to be checked in property not maintained well no water in pool

Stayed 1 night in Sep 2024

2/10 Terrible

Liliana

7 Sept 2024

Disliked: Cleanliness, amenities

Did not have someone at the front desk to check us in. Hotel run down

Stayed 1 night in Sep 2024

2/10 Terrible

Sandra

Business traveller

14 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel was full of black mold and the carpet we all stained I did not end up staying I left after seeing the room I asked the front desk to cancel my stay I know it is non refundable but I am a dialysis patient and I would have gotten very sick from the mold

Stayed 1 night in Aug 2024

2/10 Terrible

Jamie

Travelled with group

12 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience ever

I got locked out of my room at 1030pmvwhen my key card was demagnitized. I then spent until 8am the following Monday rning in a chair I'm the hotel lobby. I called the afterhours number posted at the front desk 56 times and got no answer or return call. The following morning I was offered 20pct off. What a joke . This place should be shut down.

Stayed 1 night in Aug 2024

2/10 Terrible

Erica

Travelled with partner

31 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I would not recommend this place at all!!!

Stayed 1 night in Jul 2024

10/10 Excellent

Dashia

27 Jul 2024

Stayed 1 night in Apr 2024

10/10 Excellent

Lakisha

Travelled with family

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place to Stay

The only thing wrong with the room was that the light at the entrance at the door was out. Otherwise, it was a clean comfortable room. The fridge worked and so did the microwave. The front counter clerk was friendly, knowledgeable and quick at her job.

Stayed 1 night in Jul 2024

10/10 Excellent

James

24 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Travelled with family

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down

Stayed 2 nights in Jul 2024

2/10 Terrible

Horacio

Travelled with group

19 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room smells really bad.

Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller

14 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good!

No service at front desk on most days. No working room keys needing replaced several times. Room was dirty and with mold in the bathroom. Air conditioning in the hallway was intermittently working. This used to be a nice little hotel… hope they fix it back up.

Stayed 2 nights in Jul 2024

4/10 Poor

Craig

Business traveller, Travelled with pets

11 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Remodeling

Stayed 2 nights in Jul 2024

8/10 Good

Norris

8 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

2/10 Terrible

cindy

16 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Looked like it was under construction limited office hours, no ice machines, mustysmelling will never stay again

Stayed 1 night in Jun 2024

10/10 Excellent

Ashley

Travelled with family and small children

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 1 night in May 2024

2/10 Terrible

Daniel

28 May 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Business traveller

26 May 2024

Disliked: Cleanliness, room comfort

Old and Sad!!

This hotel should not be on you listing.

Stayed 1 night in May 2024

10/10 Excellent

Randi

Travelled with partner

6 May 2024

The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!

Stayed 3 nights in May 2024

10/10 Excellent

Michael

6 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2024

10/10 Excellent

Herbert

4 May 2024

Stayed 1 night in Apr 2024

4/10 Poor

Mark

Travelled with partner

17 Apr 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.

Stayed 2 nights in Apr 2024

4/10 Poor

Caroline

Business traveller

15 Apr 2024

Disliked: Cleanliness, property conditions & facilities

My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!

Stayed 6 nights in Apr 2024

2/10 Terrible

Andre

15 Apr 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.

Stayed 3 nights in Apr 2024