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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Spa
Property amenity
Exterior
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Caton Road, Lancaster, England, LA1 3RA
  • Grand Theater
    ‪4 min drive‬
  • Lancaster Castle
    ‪7 min drive‬
  • Lancaster University
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 Double Bed, Accessible

  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 2 Single Beds

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, travel cot, free WiFi

Premium Double or Twin Room

  • 29 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Desk, iron/ironing board, travel cot, free WiFi

Premium Room, 2 Single Beds

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Desk, iron/ironing board, travel cot, free WiFi

Standard Double or Twin Room

  • 29 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Premium Room, 1 Double Bed

Desk, iron/ironing board, travel cot, free WiFi

Premium Room, 1 Double Bed

  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 Double Bed

  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 Double Bed with Sofa bed

  • 29 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 King Bed with Sofa bed

  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 2 Double Beds

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 2 Single Beds, Accessible

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Lancaster by IHG

Riverwalk hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room and a conference centre are on-site. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club, a steam room and a children's pool.

Children aged under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us that they can't get enough of the breakfast at Holiday Inn Lancaster by IHG. During your stay, you'll be within walking distance of Lune Aqueduct. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy British cuisine while dining at Hotel Restaurant
  • English breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from The Centre at Halton and a few minutes from Grand Theater
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Lancaster by IHG offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 215 square feet (20 square metres) and includes a conference centre. A children's pool, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Lancaster by IHG. Free self parking is available.

This 4-star Lancaster hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
Hotel Restaurant – This restaurant specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (215 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (64 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from March 3 2025 to March 10 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1006 reviews
Rating 8 - Good. 359 out of 1006 reviews
Rating 6 - Okay. 144 out of 1006 reviews
Rating 4 - Poor. 88 out of 1006 reviews
Rating 2 - Terrible. 62 out of 1006 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Disliked: Staff & service
Inexperienced staffs, they dont know what they're
When i checked in i said i need to pay for the other room as i booked 2 rooms at hotel.com and when i initially booked for one room then my daughters what to come so i reserved another room with note that i will pay for that when we check in. So when we arrive i said i booked for 2 rooms an i have to pay for the other room but then receptionist said both rooms been paid so i thought they used the same card i used to book other room. So check out time they said theres nothing to pay, so we left then after couple of days they said they're trying to get hold of me as i did not pay for the other room, so said i did try to pay when we check in but they said its already paid and now they are chasing me So i paid over the phone! Plus its pet friendly and dogs next room continously barking even at night fortunately its our last night otherwise would ask to change our room!
Stayed 2 nights in Dec 2024

10/10 Excellent

Cathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great pool, staf friendly, good base for Lancaster
Stayed 1 night in Jan 2025

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good
Stayed 1 night in Jan 2025

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2024

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Calum

Stayed 1 night in Dec 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again.
We stayed here because it was Dog friendly. Overall, I would say we had an excellent stay. The hotel is true to its description of Dog friendly, although tou can’t eat in the restaurant with them (which is reasonable). There were a lot of families with dogs and they were made very welcome. The bar was also child friendly with toys and games available. The only thing that stopped me giving 5 stars was that one of us is a vegetarian and there were no items available from the tapas menu, which was disappointing and reduced the options available.
Stayed 1 night in Dec 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sleep on comfy bed. Breakfast was very good but seating needs improvement. Very handy being close to motorway but a bit noisy.
Stayed 1 night in Dec 2024

6/10 Okay

David

Stayed 1 night in Dec 2024

4/10 Poor

Mark

Liked: Cleanliness
Dec 2024
Food was terrible
Stayed 1 night in Dec 2024

10/10 Excellent

neil

Stayed 1 night in Dec 2024

6/10 Okay

maya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are spacious, and the breakfast offers a good variety of food. The staff are polite and this about summarises all the positives. The carpets in the rooms and corridors are old and worn, giving the hotel an outdated and dirty feel. Carpet in the room felt and looked dirty. The biggest issue was the lack of USB plugs, which is unacceptable for a 4-star hotel. We only had a charging cable and were disappointed to find no USB options—just a limited, old fuse boxes. Instead, the hotel offered a machine at reception to buy a charger, which was nothing more than a cash grab. Majority of the amenities need to be updated to meet modern standards. No TV or a safe in the room - not a major issue for us but felt odd for a hotel that advertises itself as a 4-star.
Stayed 2 nights in Dec 2024

6/10 Okay

Derek

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable
The bed was a small double and it was very uncomfortable The room looked like it was missing something ie a sofa Would not want to stay longer than 1 night
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Stayed 1 night in Dec 2024

6/10 Okay

Chris

Stayed 1 night in Dec 2024

10/10 Excellent

Julieanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Maxcine

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Dirty towel
Hotel was booked for convience and had used before. Booking in was straight forward. Room was closer to reception this time which was great. The only issue was that one large towel looked dirty like it had make up on with mascara. We did try to ring reception but the phone in the room didn’t work and when rang the hotel from my mobile it cut of twice after a long while no body answering . That was disappointing when was told any problems to call them. Yes I could off gone to reception , but I had had my shower and didn’t want to get dressed again to go out the room. Also there was no one at reception when we left early morning
Stayed 1 night in Dec 2024

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room we booked was unavailable and the reception staff offered nothing as an apology, only blaming it on Expedia. The room was in poor repair (sockets not working / bedside lamp with no bulb and taped over). There was a beeping from the corridor all night which resulted in a poor nights sleep.
Stayed 1 night in Dec 2024

10/10 Excellent

Manoj

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Owen

Stayed 1 night in Dec 2024

10/10 Excellent

Derren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024