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The Black Swan Lee - Lenox, Ascend Hotel Collection

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Black Swan Lee - Lenox, Ascend Hotel Collection

Lobby
Miscellaneous
BBQ/picnic Area
Non Lakeside Superior Room, 2 Queen beds | Premium bedding, desk, laptop workspace, blackout curtains
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • Laundry

Explore the area

Map
435 Laurel St, Lee, MA, 01238
  • Berkshire Mountain Country Store
    ‪2 min drive‬
  • Wyndhurst Golf & Club
    ‪4 min drive‬
  • The Mount
    ‪4 min drive‬
  • Westfield, MA (BAF-Barnes Municipal)
    ‪41 min drive‬

Room options

View all photos for Lakeside Deluxe Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Deluxe Room, 1 King bed

9.4 out of 10
Exceptional
(21 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Non Lakeside Superior Room, 2 Queen beds

Non Lakeside Superior Room, 2 Queen beds | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Superior Room, 2 Queen beds

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Lakeside Deluxe Room, 2 Queen beds

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Deluxe Room, 2 Queen beds

9.4 out of 10
Exceptional
(15 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Standard Room, 1 King bed

Non Lakeside Standard Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Standard Room, 1 King bed

9.4 out of 10
Exceptional
(42 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Superior Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Superior Room, 1 King bed

9.8 out of 10
Exceptional
(6 reviews)
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Non Lakeside Superior Room, 1 King bed

Non Lakeside Superior Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Superior Room, 1 King bed

9.0 out of 10
Wonderful
(2 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Non Lakeside Standard Room, 2 Double beds

Non Lakeside Standard Room, 2 Double beds | Premium bedding, desk, laptop workspace, blackout curtains

Non Lakeside Standard Room, 2 Double beds

9.2 out of 10
Wonderful
(27 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Life House Berkshires

Pet-friendly
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (478)
The price is €113
for 1 cabin
includes taxes & fees
1 Feb - 2 Feb
Life House Berkshires

About this property

The Black Swan Lee - Lenox, Ascend Hotel Collection

Lakefront hotel with free breakfast and 24-hour fitness centre
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and coffee/tea in a common area.
The Black Swan Lee - Lenox, Ascend Hotel Collection offers 52 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision. Guests aged under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Black Swan Lee - Lenox, Ascend Hotel Collection gets good marks from our customers. During your stay, you'll be within walking distance of Berkshire Mountain Country Store. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Indian cuisine while dining at Mint, Indian Lakeside Din
  • Amenities include a 24-hour business centre, a meeting room and a gift shop
  • On-site recreation includes a 24-hour gym, kayaking and motor boating
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 2-minute drive from Berkshire Mountain Country Store and a few minutes from Animagic Museum of Animation
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A 24-hour fitness centre, a vending machine, and gift shops/newsstands are also featured at The Black Swan Lee - Lenox, Ascend Hotel Collection. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Lee hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
Mint, Indian Lakeside Din – This restaurant specialises in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Mint, Indian Lakeside Din

Things to do

  • 24-hour gym
  • Fishing
  • Kayaking
  • Motor boating
  • Personal motorised watercraft

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
Tax ID - C0006791500
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Black Swan Ascend Collection
Black Swan Ascend Collection Lee
Black Swan Inn Ascend Collection Hotel
Black Swan Inn Ascend Collection Hotel Lee
Black Swan Inn Lee
Black Swan Inn
Black Swan Lee
Hotel The Black Swan Inn, an Ascend Hotel Collection Member Lee
Lee The Black Swan Inn, an Ascend Hotel Collection Member Hotel
Hotel The Black Swan Inn, an Ascend Hotel Collection Member
The Black Swan Inn, an Ascend Hotel Collection Member Lee
Black Swan Inn an Ascend Collection Hotel
Black Swan
The Black Swan Inn Ascend Hotel Collection
The Black Swan Inn an Ascend Hotel Collection Member
The Black Swan Lee - Lenox, Ascend Hotel Collection Lee
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel Lee

The Black Swan Lee - Lenox, Ascend Hotel Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

myron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michelle was very helpful at the front desk. She told us about Maga MOCA which was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Tashina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great especially the staff; the staff very knowledgeable of the area and gave great suggestions of where to eat and have a great time. The room had a great view of the lake and the sunrises were spectacular
Stayed 2 nights in Oct 2024

10/10 Excellent

Christine, New York

Stayed 1 night in Sep 2024

10/10 Excellent

John

Clean. Great staff. Excellent breakfast. Bathtub could do with a not slip mat.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to plenty of hiking
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Glenn, Coventry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The inn is a nice departure from the usual chains. Personal touches are a good feature. The bath tub is very slippery with no safety grab bars. A rubber bath mat would make the shower much safer.
Stayed 1 night in Oct 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling back from Western New York my sister and I decided that we wanted to break up the trip back to Maine. Once we had booked the hotel, I got a Text from the hotel, confirming our reservation. In the old days, you used to call the front desk if you needed something, but the texting came in handy the next morning as the hot water didn’t work. I received an immediate text indicating that she was going to reset the hot water heater and we should have hot water very shortly. As soon as she had reset it, she texted that we should be all set, And we had nice hot water. Our room was clean, the beds were nice, and the breakfast offered a lot of options the next morning, with a nice view of the pond. We had wanted some thing that wasn’t too far off the highway and this was the perfect option. We were wishing that we had more time there as the Norman Rockwell Museum look like that would’ve been interesting to visit! So if I return to that area, I will definitely stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Our room was very nice and we had a great view of the lake. The breakfast each morning was more then we expected, a good selection. The 24 hour access to the hot beverage machine was a plus. The on-site restaurant was a bonus. When we plan our next trip to the Berkshires, we'll definitely stay at The Black Swan !!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

The hot water of the sink didn’t work the timing of the repair was inconvenient. Just before checking out, I saw cobwebs on the ceiling and wall behind the bed.
Stayed 3 nights in Sep 2024

8/10 Good

Sheila

Stayed 1 night in Sep 2024

8/10 Good

hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely go back
Absolutely awesome with a beautiful view. A little lake in the back a great Indian restaurant.
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Corinne

Liked: Cleanliness, property conditions & facilities
Room was great especially as we were at the back of the hotel and looked out on the lake. Only spoke to one member of staff on arrival. Few eating options as on site Indian restaurant was closed on a Sunday. No lift so ask for ground floor if you can’t carry suitcases upstairs.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deborah

Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice little boutique motel type property in the Bekshires. Very, very dated decor and style. 1970's decor. Room was nice with jet tub and fireplace. Not too many amenities. No pool. Ok place to stay. The front desk staff is very helpful, knowledgeable and kind. Overall enjoyed our stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jodi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

GILLIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent.
Stayed 1 night in Sep 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2024