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SureStay Hotel by Best Western Lewiston

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for SureStay Hotel by Best Western Lewiston

Free daily continental breakfast
Exterior
Property amenity
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
516 Pleasant St, Lewiston, ME, 04240
  • Atrium Art Gallery, University of Southern Maine
    ‪10 min walk‬
  • Androscoggin River
    ‪3 min drive‬
  • Androscoggin Bank Colisee
    ‪4 min drive‬
  • Auburn, ME (LEW-Auburn - Lewiston Municipal)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Pool
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Parking included
4.7 out of 5, Exceptional, (776)
The price is €131
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Hampton Inn Lewiston-Auburn

About this property

SureStay Hotel by Best Western Lewiston

Hotel in Lewiston with free breakfast and 24-hour front desk
A snack bar/deli, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine.
SureStay Hotel by Best Western Lewiston offers 62 accommodations with a hairdryer. 43-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Lewiston. During your stay, you're just a quick walk from Atrium Art Gallery, University of Southern Maine. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, an ATM and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes on foot from Atrium Art Gallery, University of Southern Maine and a 3-minute drive from The Public Theater
  • Dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. SureStay Hotel by Best Western Lewiston also features a vending machine, laundry facilities, and an ATM. Free self parking is available. A complete renovation of SureStay Hotel by Best Western Lewiston was completed in May 2022.

This Lewiston hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Snack bar/deli

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

SureStay Hotel by Best Western Lewiston Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 132 out of 303 reviews" "
Rating 8 - Good. 88 out of 303 reviews" "
Rating 6 - Okay. 36 out of 303 reviews" "
Rating 4 - Poor. 29 out of 303 reviews" "
Rating 2 - Terrible. 18 out of 303 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gilad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean and tidy newly designed hotel, overall, it is highly recommended to spend a night there
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

8/10 Good

Katerina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rude front desk night worker… spoke to me like I was a child, I’m 30. Woman working the morning shift was amazing. I’d return, hopefully the disrespect I was shown was just someone having a bad night.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Bill

Stayed 1 night in Oct 2024

10/10 Excellent

Douglas, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price
Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Room decor was attractive and coordinated. Great color scheme. A pleasant room to stay in. Not the sterile all white!
Stayed 1 night in Oct 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family run hotel...
Stayed 1 night in Oct 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, too! New building, well taken care of - cleaning people were very friendly. The Best Western influence was obvious :-) I'll be back!
Stayed 1 night in Oct 2024

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 2 nights in Oct 2024

6/10 Okay

Natalie

Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was either new or recently remodeled. Friendly staff.
Stayed 1 night in Oct 2024

2/10 Terrible

Nina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my second night of this stay by 1:30 day prior (26 hours prior to check in) and they wouldn’t do it. The rooms have paper thin walls and the front desk was not helpful.
Stayed 2 nights in Sep 2024

4/10 Poor

Julie

Liked: Staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Ellen

My stay was terrible. room was located directly across from the check in desk & next to the room where the ice machine was. So everytime the ice machine was used you could hear it and anytime someone checked in you heard the entire conversation. There was a truck parked outside my window and the truck was loud and noisy so each time it started I heard it. I was told a soccer team was staying there the same night I was there so you couldn’t get near the breakfast area because it was so crowded. With breakfast starting at 6:00 I could hear everyone’s conversation because of how close I was, Between 11-12 o’clock Friday night a guest was arguing with a staff member. The argument became very loud making it difficult to sleep. Not an enjoyable stay after driving 6 1/2 hrs to get there. On a positive note the woman who was covering the front desk was apologetic when I told her of my experience and when I finally was able to get near the breakfast, the breakfast was closed as it ended at 9 and I got to it at 9:15. The desk clerk allowed me and my 96 yr old mom to get some yogurt and bagels and she turned the juice machine back on so we could have some juice and coffee. I give her a 10 out of 10 review, the cleanliness of the hotel a 9 out of 10 review but the location of the room a 1 out of 10. A one because I was on the 1st floor. when I booked the room i knew my 96 yr old mom wouldn’t beable to do the stairs so I asked for a room on the 1st flr,but the location was noisy and loud
Stayed 1 night in Oct 2024

8/10 Good

William, Oklahoma City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and nicely renovated. I think there was a restaurant on the second floor somewhere but I could not find it. lol. Not a bad place to stay for one night.
Stayed 1 night in Oct 2024

4/10 Poor

Peter

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you are handicapped, this place is not for you. The front doors, there's two of them, are not automatic. You must push/pull them manually. There are no grab bars in the tub/shower. Yes, it's a tub not a walk-in shower. Also, whatever they are using to clean the floors is sticky. I nearly tripped over my own feet!
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Debra

Travelled with family
The property was clean and appeared to have been fairly recently remodeled and the staff were helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Tammy

Stayed 1 night in Sep 2024

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Clean comfortable. I went there due ti there ratings Thank you
Stayed 4 nights in Sep 2024

10/10 Excellent

tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Eric, Dartmouth

The hotel and staff were both just what I was looking for at the end of a long day of travel. Breakfast was good, with a nice selection and (most importantly!) tasty coffee! The only downside, which was not anything to do with the property itself, was some difficulty locating food for supper that was close at hand. Again, not a reflection on the property, more a lack of knowledge about the surrounding area on my part.
Stayed 1 night in Sep 2024

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024