2/10 Terrible
Inna W.
21 Mar 2025
A terrible stay at Ludlow/Okemo - stay away!!!
My husband and I had a terrible stay at this property and have been having a terrible experience with Vacasa since about our reimbursement. We will never rent from Vacasa again!!! When we arrived a day later than expected - there was no heat in the house on the ground floor where our bedroom, kitchen, living room were and it was 13F degrees outside. We contacted Vacasa and the local property manager told us to wait for the heat to turn on, we waited for hours it never did. It turned out the sensor was broken and he fixed it the next day. We had to wear our coats to be downstairs. Next day there was a snow storm and we went skiing. When we came back the driveway wasn’t plowed and our 4 wheel drive got stuck in a very steep driveway (no mentioning of an extremely steep driveway in the description). We had to get AAA and a plow to come to the rescue. After the sensor was fixed, the heat kicked in, but then the house smelled of sulfur for the night. We left the next day. When we contacted Vacasa manger for the refund he told us to email a contact at Vacasa who never responded. I then contacted Vacasa directly and they told me that someone is going to contact me about this horrible experience and nobody ever did. We got a refund for one night and nothing else. Also the per night charge was misleading on VRBO as there were extra very large charges directly from Vacasa. We rent in Okemo regularly and never had such a bad experience. Never again in this house and Vacasa!!!
Inna W.
Stayed 4 nights in Feb 2025