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Hostal Helena 2

2.0 star property

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February 2025

Photo gallery for Hostal Helena 2

View from property
Memory-foam beds, free WiFi
Dining
Basic Double Room, Private Bathroom | View from room
Combined shower/bathtub, towels

Reviews

6.2 out of 10

Popular amenities

  • Free WiFi

Explore the area

Map
Gran Via, 44 - 2nd izq, Madrid, Madrid, 28013
  • Gran Via
    1 min walk
  • Ella Sky Bar Madrid
    1 min walk
  • Callao Station
    1 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    20 min drive

Room options

View all photos for Basic Double Room, Private Bathroom

Basic Double Room, Private Bathroom | View from room

Basic Double Room, Private Bathroom

  • 7 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Triple Room, Private Bathroom

Memory-foam beds, free WiFi

Basic Triple Room, Private Bathroom

  • 9 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Quadruple Room, Private Bathroom

Basic Quadruple Room, Private Bathroom | Memory-foam beds, free WiFi

Basic Quadruple Room, Private Bathroom

  • 12 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds, Private Bathroom

Family Room, Multiple Beds, Private Bathroom | Memory-foam beds, free WiFi

Family Room, Multiple Beds, Private Bathroom

  • 15 sq m
  • Sleeps 5
  • 5 Single Beds

Similar properties

Reception

Velvet Hostels Pacifico

Free WiFi
Air conditioning
Breakfast available
Laundry
4.0 out of 5, Very good, (11)
The price is €179
for 1 night
includes taxes & fees
11 Jan - 12 Jan
Velvet Hostels Pacifico

About this property

Hostal Helena 2

Hostal in Madrid, steps from Gran Via
This smoke-free hostal features free Wi-Fi in public areas. Limited housekeeping is available.
Hostal Helena 2 offers 11 accommodations. Beds feature memory foam mattresses. Digital televisions are provided.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a limited basis.

During your stay at Hostal Helena 2, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas and airport drop-off service (surcharge).
  • Free WiFi
  • Services include luggage storage
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Airport drop-off shuttle service available for a fee
Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This Madrid hostal is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night); reservations required
  • 24-hour airport drop-off shuttle on request for a surcharge

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Room amenities

Bedroom

  • Memory foam mattress

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 19-inch TV with digital channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30.00 per vehicle
  • Nearby parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 3:00 PM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Hostal Helena 2.

Property is also known as

Helena 2 Hostal
Hostal Helena 2
Hostal Helena 2 Madrid
Helena 2 Madrid
Helena 2
Hostal Helena 2 Hostal
Hostal Helena 2 Madrid
Hostal Helena 2 Hostal Madrid

Hostal Helena 2 Reviews

Reviews

6.2
Rating 10 - Excellent. 14 out of 132 reviews" "
Rating 8 - Good. 38 out of 132 reviews" "
Rating 6 - Okay. 43 out of 132 reviews" "
Rating 4 - Poor. 17 out of 132 reviews" "
Rating 2 - Terrible. 20 out of 132 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are in an excellent shopping street. the metro take you one block away from the other, sometimes is best to walk. In this property you have a kitchen, so I recommend go to El Corte Ingles grab stuff to eat and enjoy. I adored the location. Staff very friendly.
Stayed 2 nights in Jan 2019

8/10 Good

Trisha M

Liked: Cleanliness
Adequate for a night
Hostal Helena 2 is in a building with many other hostals. It is somewhat confusing to find. (It's on the 2nd level). The person working reception wasn't very friendly, but checked us in in a somewhat timely fashion. The room had 3 twin beds. Mine was decently comfortable, but the other two were uncomfortable. The bathroom has a toilet and urinal. There is a small square shower that had good pressure. Overall, for one night, it was adequate. For a longer stay, I would stay somewhere with a bit more comfort. The elevator takes forever, just so you know. The location is perfect for getting out onto Gran Via and exploring a bit of the city. Plenty of chain restaurants nearby, and fun tapas bars on the side streets around the hotel.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2018

6/10 Okay

Sylvie, Canada

Nice hôtel close to everything
The localisation of this hôtel is very good.It is on Gran Via but it noisy du ring the night.They controle The climatisation and it work to 5 pm to morning except one night they close at 2 am. The room is clean but the fourniture is very old.The matelas are not confortable.The door for The bathroom is very hard to open when you are inside.The personnel was good.
Stayed 3 nights in Jul 2017

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb customer service. I would love to book it again and highly recommend it.
Stayed 1 night in Jun 2017

2/10 Terrible

jumaidah

Disliked: Cleanliness, staff & service

2/10 Terrible

MD, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to HELL!!!
It all went down hill from the first interaction, I booked a 3 single bed room but was given a a two bed room despite my showing them my confirmation which states 3 single bed. The manager said " there are no 3 singles beds here". Further on checking in to the room I was shocked and appalled by the room conditions. There were two "beds" which was essentially foam pad on a four leg base and there was no other furniture other than a single closet with four hangers (no side table or lamps). The flooring was warped ( must be due to previous water damage). The bathroom had black mold on the bathtub and sink. And the most disturbing was the balcony door could not close shut due to construction material stacked up. Because of this there was wind , dirt and street noise coming through all night. I called Expedia for TD on international rates the very same night and after an hour long wait was told to call back next day. I called Expedia for TD next day and after being transferred to several agents and being asked the same questions again and again the call kept getting disconnected. I could not "torture" my family anymore so we immediately checked out in the morning next day and booked us in a decent property close by. I am disappointed at Expedia's response but more surprised that Expedia even offers such appalling property.

2/10 Terrible

Jason, Dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE WORST EVER!
Worst place i ever stay in my life went with 2 friends and this is the worst noting like the pics you see the staff dont Speak english and was very rude asked for 3 single beds and give us a Double and a single beds dont stay here! They give us one toilet roll for 3 days and we ask for more they had none left we ask to bed extra bed in they said they had none and we saw 2 in where you keep your bags!

4/10 Poor

Zafar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not allowed to check in before 4 pm, have to check out by 11am Charge to leave luggage, very little English, bad wifi signal, damped room Very basic toiletries

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Excelente locación THAT's all it has to offer
The location is excellent if it is you wa t to stay out late at night. Don't expet anything else. Room is clean enough in our 3 night they did not change the sheet not the towels. Staff is cold and could care less (Except for a young male that was on duty one evening).

6/10 Okay

BT, Charlotte, North Carolina

Liked: Cleanliness
Central, very central.
It was what we expected, excellent location, just to sleep in a clean room and visit the city.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Best location
Great location,sk if your plan is to travel this is really the best value for money hostel you need...basic and clean room (has cable tv) all u need if the hostel is the place where you come to sleep only

6/10 Okay

Juan Sebastian, Bogota, Colombia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location, regular room condition
The location of the hotel is excellent, next to metro station. The room was Ok, but it has a strong humidity smell. The Barthroom is very small. The hotel staff were great, they help us with everything we need.

2/10 Terrible

qaisar, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Very bad motel. Every thing is broken. Shower the water is floated. No recommendation at all.

2/10 Terrible

Diaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER !!!
The worst experience I have ever had in my 25 years of traveling. Their website is misleading and so is information listed on Expedia. 1. Bedding is listed as "Memory foam". We had a Quadruple family room and all 3 beds in the room had spring mattresses that were old and sunk in so that the springs poked through. No way to sleep on the beds. On asking to change, we were told all beds were the same. 2. No Air conditioning !! On the days we were here temperatures were 36 Degrees Celsius. One floor fan was provided which was of no help whatsoever. 3. WiFi. Almost non existent. Pages that normally took a few seconds to open needed several refreshes and re connections and when it would connect would take several minutes to open. 4. Our Quadruple room was small and dingy. 5. Room had a musty smell. 6. Window opened to an air-well with sewers, with strong sewage smell. 7. Housekeeping. No housekeeping was provided for the 2 days we stayed there. (We moved to another hotel on the third day for which we doubt any refund will be provided) When we complained to the Receptionist (Gloria), she didn't seem bothered and said that's how all their rooms were.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Good location
Great location and deal. Just wish they accepted credit cards instead of cash only. Maybe the person at check in want familiar with how to use the credit card machine they had

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a place to sleep
If you need a place to sleep ONLY!!! Then this is the place to stay. Overall this is a 2 star, so don't expect to be sleeping in 4 or 5 star hotel beds. Cleanliness was not the best, the sheets looked washed but were stained, the shower was not the best either but we were able to shower still. We only stayed one night, and that was it. The best feature about this hotel is the LOCATION! It is right in the dead center of everything! Everything is within walking distance!

8/10 Good

Ehab

Liked: Cleanliness

6/10 Okay

Lynn, colorado

Liked: Staff & service
good choice
A bit loud but in a GREAT area! Price is right.

8/10 Good

AB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor y por lo que siempre la escogeré en su locación, Inmejorable, frente a la plaza de Callao y a dos minutos caminando hacia Sol y 5 de plaza Mayor. En si la posada es muy limpia y tranquila con mucha variedad de tamaños de habitación, lo único es que en ese mismo edificio cada piso es una posada diferente y en los pisos superiores se siente algo de ruido, igual allá se va a ir a dormir y a salir temprano.
Stayed 2 nights in Nov 2019

2/10 Terrible

mario orlando ramon

Disliked: Staff & service, property conditions & facilities, room comfort
Poco tiempo el que estuvimos pero auficiente para
Estuve una noche y el lugar era muy pobre. El ascensor era uns lucha poder conseguirlo. Hsbia en el mismo edificio 5 hostales, imaginense como era el desfile de gente con 1 ascensor para 4 personas. Muy deprimente, salvo la ubicacion excelente
Stayed 1 night in Oct 2019

8/10 Good

ortiz

Liked: Cleanliness, property conditions & facilities, room comfort
Bom
No primeiro periodo 8a 10 foi muito bom, no segundo 20 a 23 nos deram um quarto com duas camas de solteiro, mas disse o recepcionista que foi erro meu na reserva. Dai ficamos em cama de solteiro. Nao era como o de casal mas tinha ar ecompensou mesmo assim.
Stayed 3 nights in Aug 2019

6/10 Okay

Thomas

Disliked: Room comfort
Stayed 6 nights in Jul 2019