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Don Carlos Marbella

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Don Carlos Marbella

Couples treatment room(s), sauna, hot tub, steam room
On the beach, white sand, sun-loungers, beach umbrellas
View from property
On the beach, white sand, sun-loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
Avda. Zurita s/n, Marbella, Malaga, 29600
  • Don Carlos Tennis & Sports Club
    3 min walk
  • Víbora Beach
    11 min walk
  • Santa Maria Golf Club Marbella
    20 min walk
  • Málaga (AGP)
    43 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Premium Room (PREMIUM 2 ADULTOS + 1 NIÑO)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

RESIDENCE TWO BEDROOMS (5 ADULTS)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Premium Room (PREMIUM 3 ADULTOS)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

RESIDENCE PREMIUM TWO BEDROOMS (4 ADULTS)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

RESIDENCE PREMIUM TWO BEDROOMS (5 ADULTS)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

RESIDENCE PREMIUM TWO BEDROOMS (2 ADULTS + 2 CHILDREN)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

RESIDENCE PREMIUM TWO BEDROOMS (2 ADULTS + 3 CHILDREN)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for PENTHOUSE SUITE SEA VIEW

PENTHOUSE SUITE SEA VIEW | Living area | 48-inch LCD TV with satellite channels, TV

PENTHOUSE SUITE SEA VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for INFINITY POOL GRAND SUITE SEA VIEW

INFINITY POOL GRAND SUITE SEA VIEW | Egyptian cotton sheets, premium bedding, minibar, in-room safe

INFINITY POOL GRAND SUITE SEA VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for PENTHOUSE SUITE PRES SEA VIEW 2 BR

PENTHOUSE SUITE PRES SEA VIEW 2 BR | Egyptian cotton sheets, premium bedding, minibar, in-room safe

PENTHOUSE SUITE PRES SEA VIEW 2 BR

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

RESIDENCE TWO BEDROOMS (2 ADULTS + 2 CHILDREN)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for SUITE JUNIOR SEA VIEW

SUITE JUNIOR SEA VIEW | Egyptian cotton sheets, premium bedding, minibar, in-room safe

SUITE JUNIOR SEA VIEW

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for RESIDENCE ONE BEDROOM

Egyptian cotton sheets, premium bedding, minibar, in-room safe

RESIDENCE ONE BEDROOM

  • Sleeps 4
  • 1 King Bed

View all photos for RESIDENCE PREMIUM ONE BEDROOM

RESIDENCE PREMIUM ONE BEDROOM | Egyptian cotton sheets, premium bedding, minibar, in-room safe

RESIDENCE PREMIUM ONE BEDROOM

  • Sleeps 4
  • 1 King Bed

View all photos for RESIDENCE TWO BEDROOMS

Egyptian cotton sheets, premium bedding, minibar, in-room safe

RESIDENCE TWO BEDROOMS

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for RESIDENCE PREMIUM TWO BEDROOMS

RESIDENCE PREMIUM TWO BEDROOMS | Egyptian cotton sheets, premium bedding, minibar, in-room safe

RESIDENCE PREMIUM TWO BEDROOMS

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for SUITE

SUITE | Egyptian cotton sheets, premium bedding, minibar, in-room safe

SUITE

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Pool

Suite Pool | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite Pool

  • Sleeps 2
  • 1 King Bed

View all photos for SUITE SEA VIEW

SUITE SEA VIEW | Egyptian cotton sheets, premium bedding, minibar, in-room safe

SUITE SEA VIEW

  • Sleeps 2
  • 1 King Bed

Junior Suite (SUITE JUNIOR 3 ADULTOS)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Junior Suite (SUITE JUNIOR 2 ADULTOS + 1 NIÑO)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

RESIDENCE TWO BEDROOMS (4 ADULTS)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Comfort Room (COMFORT 2 ADULTOS + 1 NIÑO)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

RESIDENCE PREMIUM ONE BEDROOM (2 ADULTS + 2 CHILDREN)

  • Sleeps 4
  • 1 King Bed

RESIDENCE PREMIUM ONE BEDROOM (3 ADULTS)

  • Sleeps 4
  • 1 King Bed

RESIDENCE ONE BEDROOM (3 ADULTS)

  • Sleeps 4
  • 1 King Bed

View all photos for PREMIUM SEA VIEW

PREMIUM SEA VIEW | Egyptian cotton sheets, premium bedding, minibar, in-room safe

PREMIUM SEA VIEW

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for DELUXE

Egyptian cotton sheets, premium bedding, minibar, in-room safe

DELUXE

  • Sleeps 2
  • 1 King Bed

View all photos for DELUXE SEA VIEW

DELUXE SEA VIEW | Egyptian cotton sheets, premium bedding, minibar, in-room safe

DELUXE SEA VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for SUITE JUNIOR

SUITE JUNIOR | Egyptian cotton sheets, premium bedding, minibar, in-room safe

SUITE JUNIOR

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

RESIDENCE TWO BEDROOMS (2 ADULTS + 3 CHILDREN)

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for COMFORT

COMFORT | Egyptian cotton sheets, premium bedding, minibar, in-room safe

COMFORT

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for PREMIUM

Egyptian cotton sheets, premium bedding, minibar, in-room safe

PREMIUM

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for PREMIUM PANORAMIC

Egyptian cotton sheets, premium bedding, minibar, in-room safe

PREMIUM PANORAMIC

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Junior Suite, Sea View (2 ADULTOS + 1 NIÑO)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Comfort Room (COMFORT 3 ADULTOS)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

RESIDENCE ONE BEDROOM (2 ADULTOS + 2 NIÑOS)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Sea View (SUITE JUNIOR SEA VIEW 3 ADULTOS)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

Exterior
Marriott's Marbella Beach Resort
Pool
Hot tub
Spa
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4.6 out of 5, Wonderful, (517)
The price is €159
for 1 night
includes taxes & fees
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Marriott's Marbella Beach Resort

About this property

Don Carlos Marbella

Luxury hotel on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Don Carlos Marbella's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Don Carlos Marbella offers 267 air-conditioned accommodations with minibars and espresso makers. Beds feature Egyptian cotton sheets and premium bedding. 48-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a steam room and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Don Carlos Marbella. During your stay, you're just a quick walk from Don Carlos Tennis & Sports Club. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine with a beachfront location at Orange Beach Club, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body wraps, massages or aromatherapy at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 9 outdoor tennis courts, a 24-hour gym and a steam room
  • Just a 3-minute walk from Don Carlos Tennis & Sports Club and 6 minutes on foot from Playa de las Chapas
  • Airport and train station pick-up shuttle service available for a fee
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Don Carlos Marbella, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Marbella hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.
Orange Beach Club – This beachfront restaurant specialises in international cuisine and serves brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Ombu – This restaurant specialises in Thai cuisine and only serves dinner. Reservations are required. Open selected days.
Bahia – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open selected days.
Los Naranjos – Overlooking the pool and garden, this restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Sol y Sombra – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free valet parking on site
  • Uncovered parking on site (EUR 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 20 for adults and EUR 20 for children
  • 2 poolside bars
  • 3 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Bahia
  • Los Naranjos
  • Ombu
  • Orange Beach Club
  • Sol y Sombra

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,764 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests age 16 and older have access to the spa's water circuit during the pool closure period (November 21-December 14).
Bookings where payment for the stay will be made on site instead of at the time of booking must be paid in full at check-in.
This hotel's restaurants and beach club are open seasonally May-September. Limited dining options are available during the remaining months.

Renovations and closures

This property is closed from 15 November 2024 to 30 April 2025 (dates subject to change).
The following facilities will be closed during January, February, March, October, November and December:
  • One of the dining venues
  • Beach
  • Children's club

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 80.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 20 for children
  • Airport shuttle fee: EUR 95 per vehicle (one way)
  • Uncovered self-parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Don Carlos Marbella offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Carlos Resort
Don Carlos Leisure
Don Carlos Leisure Marbella
Don Carlos Leisure Resort
Don Carlos Leisure Resort Marbella
Don Carlos Resort
Carlos Don Hotel
Don Carlos Hotel Marbella
Don Carlos Leisure Hotel Marbella
Don Carlos Leisure Resort And Spa
Don Carlos Marbella
Don Carlos Leisure Resort SPA
Don Carlos Resort SPA
Don Carlos Marbella Hotel
Don Carlos Marbella Marbella
Don Carlos Marbella Hotel Marbella

Don Carlos Marbella Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 404 out of 714 reviews" "
Rating 8 - Good. 217 out of 714 reviews" "
Rating 6 - Okay. 62 out of 714 reviews" "
Rating 4 - Poor. 19 out of 714 reviews" "
Rating 2 - Terrible. 12 out of 714 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

james

Business traveller
Disliked: Property conditions & facilities, room comfort
Hotel needs a refit badly. Hotel rooms are tired and old.
Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great position Looking foward to the New Don Carlos 2025
Stayed 7 nights in Oct 2023

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the Hotel wouldn’t close down as of November, we would be back soon.
Stayed 6 nights in Oct 2023

10/10 Excellent

Lizette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manuel & Blas were super nice in the front desk
Stayed 2 nights in Oct 2023

6/10 Okay

Gabriel

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay again at Don Carlos and the staff always shine, the breakfast experience is wonderful and though the hotel is due for complete refurbishment shortly, it still exudes quality We will definitely be back
Stayed 7 nights in Sep 2023

10/10 Excellent

Niall

Stayed 7 nights in Sep 2023

10/10 Excellent

Sara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff remembering who we were each day what we drunk & where we liked to sit! Pool staff helping so we never really had to get up!
Stayed 3 nights in Sep 2023

10/10 Excellent

Abderrahim

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Perfect in every way from helpful staff to clean and comfortable
Stayed 6 nights in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Ata-ul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023

4/10 Poor

Mohamad

Stayed 5 nights in Sep 2023

10/10 Excellent

Laurita

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

khatchig Hatcho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were beyond Great especially , Patricia, Rebeca ,Lucia, Adrian , Isabel , Maria and Denys
Stayed 9 nights in Aug 2023

6/10 Okay

roslyn

Liked: Cleanliness
Stayed 5 nights in Aug 2023

6/10 Okay

Juliet

Liked: Cleanliness
Stayed 4 nights in Aug 2023

10/10 Excellent

Pooja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the team at the Deluxe Villas were fantastic! A special thanks to the manager Maria and her team - Denys, Lucia, Isabel, Rebecca, Patricia, Adrian. They made sure everything was perfect and worked hard to look after my daughter who requires a gluten free diet.
Stayed 7 nights in Aug 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel ! Surroundings are beautiful. I recommend a room with a balcony but I like to sit on the balcony at night. The views are beautiful staff very attentive, private beach area beside Nikki beach which is also great place to eat and drink ! Love this hotel been twice this year.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Nibba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , and good service !
Stayed 2 nights in Aug 2023

10/10 Excellent

Roberta

Stayed 4 nights in Aug 2023

6/10 Okay

Omar

Visitors to property restricted. Had to cancel my family booking in the neighbouring hotel and book one at the don carlos to be able to see them. The discussion we had with the check in desk to sort was then shared with other residents at the hotel. Zero professionalism.
Stayed 14 nights in Jul 2023