6/10 OK
Laura R.
12.9.2024
Needs updating
Tops'l is a lovely property - lots of amenities and the beach was amazing. This particular unit, however, needs updating. The twin beds in the 2nd bedroom were almost impossible to sleep on. My daughter slept on the couch instead. You can feel the springs in the mattress. The master bathroom had mold in it, particularly around the handle to turn the water on - so would be easy to clean. If those things are fixed, then the condo would be nice to use. With regard to Vacasa which manages this property - check in was easy and through them, we had access to all amenities. On the last night that we were to be there (Friday - were scheduled to leave on Saturday), we received a notification that there was a water leak in the building and the water would be turned off until further notice. We spoke to the workers around 2 pm and were told that it was going to be a long time before anything could be turned back on. Because of the water issue (no bathrooms, no water in kitchen), we decided to leave early instead of staying through the next day. We asked Vacasa to refund us for the night, as we left late afternoon. Vacasa would only refund us $63 stating that we only had to leave 5 hours earlier than scheduled (which of course was not true). I would not use any property managed by Vacasa again.
Laura R.
Yöpyi 6 yötä syyskuussa 2024