Very dissatisfied with all over service! We were referred to book here by family because we had a family member playing for DWU football this weekend , we were told by family who referred us to let them know we are family of DWU football and will get a discounted rate, I call 3 times directly to the hotel to book, no one who answered the phone knew anything about this discount and said to call back when manager was in, second time I called manager was not in and to call back, 3rd time I called, manager had just left and the person on the phone said “oh you called a few days ago, I talked to the manager and she said discount was $145.00 a night.” I told the person on the phone the rate I was told other family member was given was $122.00. He said no manager said 145.00. I then declined rate went on Expedia and booked for rate of $122.00 through Expedia! When we checked in on 9/7 I asked for late checkout, I said I may not need both rooms for late checkout front desk worker said just come in the morning and let us know. I left thinking we had a late checkout, when I went down to advise I would only need one room, I was told we were not on the list, front desk called manager and manager said we could not get a late checkout, I asked again because we traveled out of state for a college football game and it was not until 3 in the afternoon. Manager did not grant late checkout. Manager is not consistent, she gave family $122.00 rate after I booked. Very poor service by manager