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Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG

Lobby
Check-in/check-out kiosk
Outdoor pool
Exterior
In-room safe, desk, iron/ironing board, free rollaway beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Parking included
  • Laundry

Explore the area

Map
9250 Boyd-Cooper Pkwy, Montgomery, AL, 36116
  • EastChase Shopping Mall
    ‪4 min drive‬
  • Auburn Montgomery
    ‪4 min drive‬
  • Creek Casino Montgomery
    ‪14 min drive‬
  • Montgomery, AL (MGM-Montgomery Regional)
    ‪23 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Room amenity

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG

Hotel with free breakfast, near EastChase Shopping Mall
This smoke-free hotel features an outdoor pool, a fitness centre and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG offers 106 air-conditioned accommodations with a safe and free newspapers. LCD televisions come with premium digital channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG. During your stay, you'll be close to EastChase Shopping Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 4-minute drive from EastChase Shopping Mall and 12 minutes from Alabama State University
Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG offers its guests an outdoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Montgomery hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Eastchase
Holiday Inn Hotel Eastchase
Holiday Inn Express Hotel Suites Montgomery E Eastchase
Holiday Inn Express Hotel Suites Montgomery E Eastchase by IHG

Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 375 out of 759 reviews
Rating 8 - Good. 194 out of 759 reviews
Rating 6 - Okay. 87 out of 759 reviews
Rating 4 - Poor. 48 out of 759 reviews
Rating 2 - Terrible. 55 out of 759 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Jeffrey

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Extreme Disappointment
It was absolutely ridiculous.I love this hotel but the past two times I’ve been there,they did not come in during the day and clean up,replace linens,take trash,remake bed,etc…..My last stay,Rm 201,bathroom sink was stopped up and would not drain entire time I was there.The refrigerator barely worked and I bring pre prepped meals.I just was very shocked that this hotel is like this.As I said,I like Holiday Inn Express,but will not be staying at this particular location again.
Stayed 3 nights in Dec 2024

10/10 Excellent

JOHNNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Taijah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Donald

Liked: Staff & service
Nothing
Stayed 2 nights in Nov 2024

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
My wife and I really enjoyed this hotel. It was clean. The staff was very friendly. The shower was fantastic. The only thing I would add is a notepad and a pen, which was missing from our room. Everything was great!
Stayed 1 night in Dec 2024

6/10 Okay

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Mandeep

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Shower pressure zero, Room not ready for check in at 4 pm, Breakfast terrible, pancake machine broke for 2 days, not much option
Stayed 2 nights in Nov 2024

10/10 Excellent

Tavaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank Ms Tania or the manager of this establishment for room 419 Tavaris/Ava Patton for making our stay a very welcoming one. It started off rough in the beginning but she made it better. The staff was nice and yes I would recommend anyone to stay there. All hotels have hiccups, but they got through it. Thank you again and have a bless one.
Stayed 2 nights in Nov 2024

2/10 Terrible

Steve, Boulder

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not enough staff; both Front Desk but specifically Housekeeping. Stayed for three nights. Not enough linens in the room at arrival. No clean up of room 2nd day. Had to take towels down to Front Desk at 7 PM to be washed because they were completely out of towels for the entire hotel. Third day the room was made up but Housekeeping took the towels and did not replace, so no towels. I stay at enough Holiday Inn properties to know that the problems experienced are unique to this hotel.
Stayed 3 nights in Nov 2024

2/10 Terrible

Shane

Business traveller
Disliked: Cleanliness, property conditions & facilities
Don’t stay here.
Had roaches on the wall next to the bed, the faucet on the vanity was about to fall off. Had to hold it with one hand open the valve with the other.
Stayed 1 night in Nov 2024

8/10 Good

Stephanie, UNION

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Love staying at this hotel. We got to the hotel at 3:50 pm and ask to check in because we were going to a college football game. The lady at desk did not greet us. Her first words was what is your last name. Said that we could not check in for 20 minutes. Left and went to the back. Another lady ask could she help. The lady at front counter came back and I ask was checking in not at 4. She said yes and let us check in. She was not nice at all. And we have never had this problem there before. Did not greet.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll be back
Stayed 1 night in Nov 2024

8/10 Good

Ho Myung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Breakfast was just OK
Stayed 1 night in Nov 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Clean room
Stayed 1 night in Sep 2024

10/10 Excellent

jinkil

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and nice
Stayed 1 night in Nov 2024

4/10 Poor

Megan

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Megan

Travelled with family and small children
Liked: Property conditions & facilities
I was over charged at the property and it still has not been resolved. Most of the workers are claiming they can’t see the additional charge. Only one person was helpful and she couldn’t get a resolve and just told me to dispute my transaction. The level of customer service was not what it needed to be. Very disappointed!
Stayed 1 night in Oct 2024

4/10 Poor

Sylesta

Travelled with family
Disliked: Amenities
We had to make multiple requests for clean towels, and the wait time for these items was over 30 minutes. We also had to request daily that our trash be removed. Our room had not been cleaned before our arrival as stickers were on the bathroom counter and in the shower area. We had to request toilet paper and hand soap. These are the most basic items when you stay at a hotel for multiple nights.
Stayed 3 nights in Oct 2024

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, room comfort
Not a repeat
The reviews and pictures made this hotel appear to be a good options though it was higher price than we wanted to pay. But since the location and reviews seemed to be good, we went ahead with a booking. When we checked in there was another couple ahead of us who were experiencing difficulty checking in. The front desk worker was able to get us checked in pretty smoothly. Upon entering our room, we immediately noticed a strong dog smell. There were not enough towels and washcloths for our group of 4. There was also no bath mat, tissues, or linens for the sofa bed. I went back down to the desk to request the needed linens and towels and see about changing rooms. When I got back down to the lobby, the other couple was back after having been given a room that was already occupied. There were given a new room and left. There was also a line of other people who had arrived in the meantime. I waited for a while for everyone to get checked in then I asked for the linens.The same couple came back a 3rd time asking for a different room because they did not have the correct beds that they had reserved in that new room and wanted to get what they paid for. They were given another room. I decided not to ask for a room change, afraid we might also have trouble getting another room without further complications. While I waited in the lobby, I notice that the tile floors were in need to mopping and the halls in need of vacuuming in addition to our room. Would not stay here again.
Stayed 1 night in Oct 2024