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The Kartrite Resort & Indoor Waterpark

4.0 star property

Choose dates to view prices

Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
Fitness facility
Property grounds
2 bars/lounges, poolside bar
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • 24/7 front desk
  • Gym
  • Breakfast available

Explore the area

Map
555 Resorts World Drive, Monticello, NY, 12701
  • Concord Monster Golf Course
    ‪7 min walk‬
  • Resorts World Catskills
    ‪7 min walk‬
  • The Kartrite Resort & Indoor Waterpark
    ‪5 min drive‬
  • Newburgh, NY (SWF-Stewart Intl.)
    ‪48 min drive‬

Room options

View all photos for Family Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds (4 Waterpark Passes)

  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, 2 Bedrooms, Accessible

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms (4 Waterpark passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms (4 Waterpark passes)

  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Accessible, Balcony

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Patio

Floor plan

Deluxe Suite, 2 Bedrooms, Patio

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, 2 Bedrooms, Balcony

  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Balcony (4 Waterpark Passes)

  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds (4 Waterpark Passes)

  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Patio (4 Waterpark Passes)

  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Single Beds and 1 King Bed

View all photos for Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Resorts World Catskills Casino

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1002)
The price is €226
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Resorts World Catskills Casino

About this property

The Kartrite Resort & Indoor Waterpark

Family-friendly hotel with 5 restaurants and bars/lounges
This smoke-free hotel features 5 restaurants, an indoor pool and an outdoor pool. Other amenities include 2 bars/lounges, a 24-hour health club and a poolside bar.
The Kartrite Resort & Indoor Waterpark offers 324 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

Smart televisions are featured in guestrooms. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a lazy river, a waterslide, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Kartrite Resort & Indoor Waterpark. During your stay, you're just a quick walk from Resorts World Catskills. Enjoy features like 5 restaurants, 2 bars and an indoor pool.
  • Drinking and dining options include 5 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the lazy river or swim in the indoor and outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and hiking/biking trails
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Within a 10-minute walk of Resorts World Catskills and Concord Monster Golf Course
The Kartrite Resort & Indoor Waterpark offers its guests a kids' pool, an indoor pool, a lazy river, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a business centre and meeting rooms. An outdoor pool, a 24-hour health club, and a sauna are also featured at the family-friendly The Kartrite Resort & Indoor Waterpark.

This 4-star Monticello hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Harvey’s Wallbanger – On-site restaurant. Guests can enjoy drinks at the bar.
Surfside Grill – This restaurant is located by the pool. Open daily.
Bixby's Derby – On-site restaurant. Open daily.
The Highline – This restaurant only serves light fare. Open daily.
Eat.Eat.Eat – On-site buffet restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bixby's Derby
  • Eat.Eat.Eat
  • Harvey’s Wallbanger
  • Surfside Grill
  • The Highline

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Hiking/biking trails
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • IPod dock
  • Smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 63.72 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 25 for adults and USD 0 to 15 for children
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 650 out of 1311 reviews
Rating 8 - Good. 266 out of 1311 reviews
Rating 6 - Okay. 174 out of 1311 reviews
Rating 4 - Poor. 102 out of 1311 reviews
Rating 2 - Terrible. 119 out of 1311 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Thomas, Coxsackie

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
Check in was a long wait, some areas were dirty including the pool. It was very noisy and disturbing during quiet hours. I called the front desk 3 times for noise complaints, they were not very concerned
Stayed 1 night in Jan 2025

10/10 Excellent

Tamika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how it’s always something to do
Stayed 2 nights in Jan 2025

2/10 Terrible

Meliss

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. No food options at all. And what was there was out of whatever was on the menu. Soda tap broken. Ran out of liquor. Ran out of ice cream after waiting 40 Minutes on line because they had one person there. My kids were there celebrating their birthday's and nothing could be done for them about a cake DESPITE me calling and asking ahead of time if there was a way to get a cake for them at dinner. My mom had to leave dinner to go take care of it. The one place to get coffee told me at 9pm that she made it at 230 and isn’t allowed to leave where she is to make a fresh pot , so I skipped the 7 hour old coffee. Honestly terrible. Wasn’t my first trip there, but will def be my last.
Stayed 2 nights in Jan 2025

2/10 Terrible

Michelle

Stayed 2 nights in Jan 2025

4/10 Poor

steven

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Kristine

Stayed 1 night in Dec 2024

8/10 Good

kwesi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leah at the ice-cream station, i dint think she likes her job.
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous family oriented destination!
Stayed 1 night in Jan 2025

10/10 Excellent

Yoo keung

Stayed 1 night in Jan 2025

6/10 Okay

teagan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Glad we got to see it, never going back. Cost was way too high. Ran out of many food options at waterpark restaurant. Not enough staff. Water slide staff very nice but not trained to work in an efficient manner. Made lines very very very long
Stayed 2 nights in Dec 2024

10/10 Excellent

Rozaliya

Stayed 2 nights in Dec 2024

10/10 Excellent

Agata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing atmosphere for New Years. See you next year.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rosemary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Another fantastic stay at The Kartrite!
Stayed 2 nights in Dec 2024

4/10 Poor

Jintana

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Supposed to be a busy time. But understaffed, there’s always a lot of food items out. Cannot rely on this place to feed your child on time. Surfside grille which is the only food spot available in the Waterpark was constantly late on opening. Didn’t have food available until 12:45pm and then you had to wait in horrendous long lines. Yet they don’t let you bring food in….good thing I snuck in food anyway or else my toddler would be starving. Never coming back. Staff is nice, but needs more people to run the place efficiently.
Stayed 3 nights in Dec 2024

10/10 Excellent

Delfin, Arecibo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained with friendly staff. Had a great time. Since it was New Years, we did notice less staff than normal. Dining staff was a bit lacking due to it being New Years.
Stayed 2 nights in Dec 2024

10/10 Excellent

VinnieMarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
Double charged me
Stayed 1 night in Jun 2024

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Raphiela

Stayed 1 night in Dec 2024

4/10 Poor

Jose

Stayed 2 nights in Dec 2024

2/10 Terrible

Princess Keanne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
We found our keurig inside our room with dirty and has molds water container which is unacceptable. I called front desk to request a new complimentary coffee maker (keurig) she said they will send us a new one. Until morning I went downstairs spoke front desk and she knows my room number and said maybe housekeeping is not around. They ignored us and no one follow up. They dont care at all.
Stayed 1 night in Dec 2024

8/10 Good

mervet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice accomodation, comfortable beds, small but very nice indoor water park. Restaurant and food options need a great deal of improvements
Stayed 2 nights in Dec 2024

10/10 Excellent

chang ki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place for the family with little kids. However staffs are terrible and can't reach them in anyways...tried calling front desk and concierge for 3 days with out a single answer. Asked to have fresh towels and never happened so I served my self with towels. Not one staff says hello with a smiling face other than people in the arcade area all others tries their best to ignore you until you call on them and they have a very bad attitude. Our family loves water parks and have been to kalahari and grear wolf lodge and was by far the worst staffs ever. Would love to comeback if staffs were more friendly
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Happy funny day
Stayed 1 night in Dec 2024

4/10 Poor

Walter

Travelled with family and small children
Disliked: Cleanliness, staff & service
My biggest take away was the horrendous service at the bixbys restaurant. It was my daughter's birthday the place was empty and I waited from 7:39 and never got sat and ended up having to sit at the bar with my then turning 9 year old daughter. Then they sent out the wrong food and tried to sell me on a watered down shot I purchased. It was a terrible experience and I was told even though the restraint was empty(literally 4 tables were sat) that it was a staff and kitchen problem. You have a full resort and only 2 restraints and both were terribly managed.
Stayed 1 night in Dec 2024