2/10 Terrible
Craig
7 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baited & Switched by Wyndham
Wyndham ruined our anniversary trip!!! We booked the Villas because my husband was golfing there, they have a full service gym (am a professional bodybuilder) & because they catered to adults. We made plans all around the resort so we had to drive as little as possible. But when we got there, they “baited & switched” us to an awful room overlooking the garage at the Towers on the Grove, next to a very loud family (the whole floor was full of loud families) 6. We told them it was unacceptable to do that to us the day of arrival & they said we could move to our reserved villa the next day. But the next day, they said we had to stay where we are because there were no villas left for us. My husband had to Uber to our original resort each morning, I had to join an off site gym because the Towers had an old unfunctional fitness center. I hardly ever saw my husband (was going to watch him from the room we had booked); I asked to be reimbursed the $300 difference between rooms & spoke to numerous supervisors; was treated like a peasant..,we checked out a day early- just couldn’t take it any more.’ received a call from someone with no name nor call back # saying they were going to offer us compensation for part of the trip; I called the hotel & someone was to call me back & never did. I think this is a classic case of fraud. Just need to find the right people at the state or in law to help us. It’s not the money- it was treating us poorly & not asking before they downgraded us
Craig
Stayed 4 nights in Jul 2024