Hilton Mystic

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Dates

December 2024

January 2025

One King Bed, with Jetted Tub | Premium bedding, down duvets, pillow-top beds, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Room service

Bar

Gym

Laundry

Breakfast available

Explore the area

20 Coogan Blvd, Mystic, CT, 06355

Mystic Aquarium and Institute for Exploration
2 min walk
Olde Mistick Village
4 min walk
Charles W. Morgan at Mystic Seaport
3 min drive
New London, CT (GON-Groton - New London)
14 min drive

Room options

Premium bedding, down duvets, pillow-top beds, in-room safe

One King Bed Deluxe

33 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible

33 sq m
Sleeps 3
1 King Bed

1 King Bed, Accessible, Non Smoking

30 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed

Sleeps 3
1 King Bed

Standard King

30 sq m
Sleeps 2
1 King Bed

One King Bed, with Jetted Tub

33 sq m
Sleeps 2
1 King Bed

Standard two doubles

30 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel with free parking, steps from Mystic Aquarium and Institute for Exploration

This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and conference space. Housekeeping is available on request.

Hilton Mystic offers 184 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hilton Mystic's great location. During your stay, you're just a quick walk from Mystic Aquarium and Institute for Exploration. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.

Free WiFi
Free self-parking
Enjoy American cuisine while dining at The Irons
Full breakfast served daily for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a 24-hour gym
Guests have great things to say about the clean guestrooms and the helpful staff
Steps from Mystic Aquarium and Institute for Exploration and a 2-minute drive from Mystic Seaport - The Museum of America and the Sea

Hilton Mystic offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 8070 square feet (750 square metres) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilton Mystic. Free self parking is available.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

The Irons – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available
Onsite parking includes off-street options

Food and drink

Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 20 per person
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

The Irons

Family friendly

Free cot
In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities
Pool gate
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (on request)
Tour and ticket assistance
Wedding services

Business services

10 meeting rooms
8,070 square feet of conference space

Outdoors

Picnic area
Terrace
Vineyard

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
High-pile carpet in room
Lift
Phone accessibility kit
Stair-free path to entrance
Tile flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

4 floors
Ballroom
Banquet hall
Built in 1986
Designated smoking areas
Fireplace in lobby
Reception hall
Traditional architecture

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

LCD TV with premium cable channels
MP3 dock
Pay films

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Iron/ironing board
Laptop workspace
Mobile key entry
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 10 to 20 for adults and USD 0 to 10 for children
A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests will receive smart lock details.

We should mention

Pool access available from 8:00 AM to 9:00 PM
Up to 3 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Mystic

Hilton Mystic

Mystic Hilton

Hilton Mystic Hotel Mystic

Mystic Hilton Hotel

Hilton Mystic Hotel

Hilton Mystic Mystic

Hilton Mystic Hotel Mystic

Hilton Mystic Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Michelle

23 Aug 2024

Stayed 1 night in Aug 2024

4/10 Poor

amanda

Travelled with family, Travelled with family and small children

23 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Im proximity is key. But overall it was a beat up hotel, nice size rooms but we had a 5 minute walk to the elevators, my baby burned his fingers in the open fire pit, staff was not plentiful, ran out of complimentary coffee, rooms were less than clean- However it is right across the street from aquarium.

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

20 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel. Nowhere to get coffee at 11 a.m.

Stayed 1 night in Aug 2024

10/10 Excellent

Julie

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay, perfect for families with children. Convenient to everything in Mystic.

Stayed 2 nights in Aug 2024

10/10 Excellent

Kate

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, nicely decorated lobby, family friendly, walkable to restaurants and shops, pool area needs an update but kids still loved it. Would definitely stay again!

Stayed 1 night in Aug 2024

8/10 Good

Perla

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

N/A

Stayed 1 night in Aug 2024

2/10 Terrible

Janet

Travelled with family and small children

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The ONLY good thing about this hotel is the location, right across the street from aquarium and village. CONS: room was dirty. Bathroom had a sewage smell to it. blood on the sheets (we were told No one from housekeeping was on. A random hotel employee brought us up new sheets to change the bedding ourselves). Nasty brown stuff stuck to the back of the fridge Fridge didnt work. AC unit was on constantly, even when we turned the temp up to keep it from turning on all the time. And it was very loud! No movies shown in the pool area as advertised for the kids. Asked front desk why movie wasn’t being shown. Got a different excuse every night. it was broken, there was no manager on to turn the movie on, etc. Pool area was dirty. The pool deck had nasty brown water. Pool looked very cloudy and water was really cold. Staff was VERY unfriendly. Blonde girl at front desk was very rude. Didn’t smile at all. Went down to get coffee from the lobby only to find both coffee jugs were empty. Went to let the girl know and she snapped at us. Never said hello to anyone when greeting them, never said thank you, enjoy your stay, welcome, NOTHING! Manager was just as unfriendly and miserable. Tried to address the issues we had (mainly the blood on the sheets) with him and he couldn’t care less. Kept using the excuse and throwing up to us that we booked through Expedia. At one point he even started raising his voice at us.

Stayed 2 nights in Aug 2024

8/10 Good

Jessica

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Maria

15 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Kathy

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Beth

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

2/10 Terrible

Hope

Business traveller

8 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was awful

Stayed 3 nights in Aug 2024

8/10 Good

Kate, Danvers

Travelled with family

6 Aug 2024

Overall average, property could use some Updating like the pool area. But it’s in a great location.

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the Family!

This was the perfect family stay. They let the kids pick a little "treasure" when we checked in, they had great breakfast options, and everyone was so nice. The location was great with a Starbucks, tons of shops, and the Mystic Aquarium right across the street. We did SO many things with the kids on our east coast trip, but the hotel's "purple pool with a movie" is the thing they won't stop talking about.

Stayed 3 nights in Jul 2024

4/10 Poor

susannah

Travelled with family

6 Aug 2024

Disliked: Cleanliness, amenities

Service was lame not enough front office staff , no one to answer the phones. Dirty bathroom horrible room service ice maker broken horrible air quality $500 room not happy

Stayed 1 night in Aug 2024

4/10 Poor

Glenna

5 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Nothing exactly right

Stayed 1 night in Aug 2024

10/10 Excellent

Tanya

4 Aug 2024

Stayed 1 night in Jul 2024

6/10 Okay

Laura Eliza

Travelled with partner

3 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Although the lobby makes a positive impression, the facilities beyond were dingy, out of date, and in need of repair. The pool was murky, with numerous puddles of standing water and trash (including a used bandaid!) scattered on the floor and used towels on almost every surface. We did not dare venture in the water. The layout of the hotel is quite confusing and many of the hallways had dehumidifiers and signs of potential mold on the walls. Our room had peeling paint and chipped privacy paint on the bathroom windows. However, the staff was kind and welcoming, very positive. The location is hard to beat if you’re there to visit the aquarium!

Stayed 2 nights in Jul 2024