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West Wood Hotel

4.0 star property

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Photo gallery for West Wood Hotel

Lobby sitting area
Minibar, in-room safe, desk, soundproofing
Sun deck
Aerial view
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Eldama Ravine Road, Westlands, Nairobi
  • University of Nairobi
    ‪4 min drive‬
  • Kenyatta International Convention Centre
    ‪7 min drive‬
  • United Nations Office at Nairobi
    ‪9 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, 1 Double Bed, Ensuite, Garden View

Minibar, in-room safe, desk, soundproofing

Deluxe Double or Twin Room, 1 Double Bed, Ensuite, Garden View

  • 35 sq m
  • Water view
  • Sleeps 2
  • 1 Double Bed

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About this property

West Wood Hotel

Hotel with free parking, near United Nations Office at Nairobi
This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre.
West Wood Hotel offers 30 air-conditioned accommodations with minibars and a safe. This accommodation offers separate dining areas. LCD televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at West Wood Hotel, you'll be within walking distance of Oshwal Religious Centre. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at Forest Bar
  • Continental breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute drive from University of Nairobi and 6 minutes from Uhuru Park
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and barbecue grills are also featured at the business-friendly West Wood Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

Guests can enjoy continental breakfast for a fee.
Forest Bar – Overlooking the garden, this cocktail bar specialises in international cuisine. Happy hour is offered. Open 24 hours.
Westhouse main restaurant – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Forest Bar
  • westhouse main restaurant

Things to do

  • Library

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Cots (infant beds) are available for USD 20 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 15 per person
  • Airport shuttle fee: USD 30 per vehicle (one-way)
  • Crib (infant bed) fee: USD 20 per stay
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
West Wood Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property is also known as

Westhouse One Degree South
Westhouse One Degree South Hotel
Westhouse One Degree South Nairobi
West Wood Hotel Nairobi
West Wood Nairobi
West Wood Hotel Hotel
West Wood Hotel Nairobi
West Wood Hotel Hotel Nairobi

West Wood Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 61 reviews
Rating 8 - Good. 22 out of 61 reviews
Rating 6 - Okay. 9 out of 61 reviews
Rating 4 - Poor. 3 out of 61 reviews
Rating 2 - Terrible. 7 out of 61 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Adedayo

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Requirement - bed only
Great location Simple but comfortable room Hot water is a mystery Smart tv can’t open Netflix
Stayed 1 night in Feb 2024

6/10 Okay

Maureen

Travelled with partner
Liked: Staff & service
The environment is amazing and the chef made amazing meals. Very fresh food and great juice options. The staff were also very warm and offered support.
Stayed 1 night in Mar 2023

2/10 Terrible

Annette, NAIROBI

We reached out via Expedia days to check-in to request for a refund or amendment, the Hotel advised that they would reach out on status, they never did despite the reasons given for the request. That was rather distasteful and the lack of communication was most regrettable.

10/10 Excellent

Sein

Stayed 3 nights in May 2022

10/10 Excellent

Sadia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Boris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!
Worst stay I’ve ever experienced. I booked and paid the hotel through Hotels.com however when I got there, they made me pay the rate I already paid a second time, charging me double because I had a guest. This was so unheard of, and I felt completely unsafe in a country I didn’t know at all. This is at very best a 2 star hotel, towels had a bad smell, the room door couldn’t be locked, and there’s no A/C or heater in the room.
Stayed 2 nights in May 2022

10/10 Excellent

Orisunmbola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of NBO's Best Kept Secrets Obviously
This is one of Nairobi's best kept secrets. Great, serene ambience you could as well be on a safari with all the wildlife around you. Great friendly staff and one of the best food I have tasted in an NBO hotel. I will stay here again and again.
Stayed 5 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great convenient location. The hotel is nice although a few minor enhancements would make it excellent. Overall good value for money.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lights in the room were quite dark and dim. There’s no aircon.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2021

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safari in Nairobi
West Wood Hotel is a special place. Very conveniently located in West Wood, its backyard makes you feel like you are already on safari with monkeys, did-diks, bee-eaters, etc. Very friendly staff and nice rooms.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and setting -- almost like the safari has begun with monkeys and did-diks in their back yard "jungle." Very friendly staff. Nice rooms. Quiet.
Stayed 1 night in Mar 2021

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay next to the forest
I really enjoyed the feeling of being in the forest with the views from the terrasse and the room. The stay was comfortable but the kitchen was too slow, it took us a long time to get food when we ordered some.
Stayed 4 nights in Feb 2021

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Nov 2020

8/10 Good

Beatrice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tranquil surprise in the middle of a city
Westwood is a gem in the middle of a city. Its quiet, tranquil, nestled in the forest with a small stream. Everything went smooth with our stay, the staff were super friendly. I would definitely recommend this hotel.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Edward, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel & very personally friendly staff. Any little request is def taken care of, even requests to the restaurant for certain foods! Rooms were great and taken care of daily.
Stayed 2 nights in Nov 2018

2/10 Terrible

Alisha, NY

Disliked: Staff & service
The conference I was supposed to attend at West Wood was moved to a different hotel just 48 hours before the conference was to begin. I had no idea it was a result of the hotel overbooking. So, I arrived expecting a 5 night stay and was told that I only had a room for 2 nights due to overbooking. It was around midnight and there wasn't much I could do. I told the person at the front desk I would find another hotel for my stay and would just sleep over that night. An Expedia rep was nice, but couldn't do anything for me that evening. I called around on my own and found a place to stay where my conference had been relocated. In the morning, I tried to check out and the manager told me I could not check out. She didn't tell me my driver had arrived to transport me to a new hotel. She proceeded to tell me that I was comfortable at the hotel and should just stay while she sorted out the rooms and relocated someone else. I told her it wasn't necessary and we began a back and forth about where I should stay. She refused to give me a refund, saying that I was being accommodated so could no longer relocate to another hotel. Once I found out my driver came to take me to a new hotel, I left and had repeated phone communication with West Wood and Expedia to get a refund issued.
Stayed 5 nights in Sep 2018

8/10 Good

Penny, Cape Town

Liked: Cleanliness, staff & service, room comfort
Easy access to various locations for meetings. Quiet and peaceful. Good wifi and friendly staff. Facilities are limited (no gym, no business centre, only one restaurant/bar) but this is a small hotel so it's not unreasonable. The rooms are spacious and comfortable. Great to find USB plug points next to the bedside table. Large walk in shower in my room but the hot water takes a few minutes to reach the room. Linen is clean but some of the towels were a bit threadbare. But I would stay here again as it served my needs.
Stayed 8 nights in Jul 2018

8/10 Good

Sally, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Wood Hotel
The hotel is situated perfectly at the Kuara Forrest edge. The breakfast is Ok. The rooms are beautiful and large. The WiFi works well in the lobby. It is a uniquely decorated place, and the staff are hard working and kind.
Stayed 4 nights in Jun 2018

8/10 Good

Jessica

Liked: Staff & service
Ghost hotel
The staff at the hotel were kind and lovely. The hotel was however not very active, we were the only guests for two days. It was quiet and some facilities of the hotel were therefore not functioning.
Stayed 3 nights in May 2018