Hill Country Inn & Suites - New Braunfels / Gruene - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Desk, blackout curtains, soundproofing, iron/ironing board

Outdoor pool, open 10:00 AM to 10:00 PM, pool loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Breakfast included

24/7 front desk

Housekeeping

Pet-friendly

Explore the area

510 Highway 46 S, New Braunfels, TX, 78130

Guadalupe River
7 min walk
Lake Dunlap
7 min walk
Comal Park
7 min walk
San Antonio, TX (SAT-San Antonio Intl.)
34 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

Sleeps 3
1 King Bed

Standard Room, 1 King Bed, Smoking

Sleeps 3
1 King Bed

Standard Room, 2 Queen Beds, Smoking

Sleeps 4
2 Queen Beds

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

Hill Country Inn & Suites - New Braunfels / Gruene

Hotel in New Braunfels with free breakfast and 24-hour front desk

An outdoor pool, Access to hot tub and a business centre are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.

Hill Country Inn & Suites - New Braunfels / Gruene offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

This New Braunfels hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hill Country Inn & Suites - New Braunfels / Gruene. During your stay, you're just a quick walk from Guadalupe River. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free Wi-Fi in some public areas
Free self-parking and Motorhome/coach/lorry parking
WiFi for a fee
Take a swim in the outdoor pool or soak in the hot tub
Amenities include free newspapers in reception, a front desk safe and a business centre
Within a 10-minute walk of Guadalupe River and Lake Dunlap
Pets welcome for a fee

Hill Country Inn & Suites - New Braunfels / Gruene offers its guests an outdoor pool and Access to hot tub. WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. The business-friendly Hill Country Inn & Suites - New Braunfels / Gruene also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Guests are served a free continental breakfast daily.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 0.10 per stay)
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available daily

Things to do

Outdoor pool
Shopping
Spa tub

Family friendly

Laundry facilities
Mini-fridge
Outdoor pool
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Safe at front desk
Vending machine

Guest services

Housekeeping (daily)

Business services

Business centre

Outdoors

Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Handrails in stairways
Lever door handles
Low-height electrical sockets in bathroom
Pool hoist on site
Upper floors accessible by stairs only
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

37-inch flat-screen TV with premium cable channels

Food and drink

Coffee/tea maker
Mini-fridge

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Free local calls
Free long-distance calls
Heating
Iron/ironing board
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 25 per pet, per day, plus a deposit of USD 200 per stay
Maximum 2 pets

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless Internet: USD 0.1 per stay (rates may vary)
Pet deposit: USD 200 per stay
Pet fee: USD 25 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Super 8 New Braunfels Tx Motel

Hill & Suites Braunfels Gruene

Super 8 by Wyndham New Braunfels TX

SureStay Hotel by Best Western New Braunfels

Hill Country Inn & Suites - New Braunfels / Gruene Hotel

Hill Country Inn & Suites - New Braunfels / Gruene New Braunfels

Hill Country Inn & Suites - New Braunfels / Gruene Reviews

7.2

Good

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Sam

9 Sept 2024

Liked: Amenities

Was pleasantly surprised with the room.

Stayed 1 night in Sep 2024

10/10 Excellent

Dennis

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

2/10 Terrible

Rosa

Travelled with family

25 Aug 2024

Disliked: Cleanliness, property conditions & facilities

The room had many roaches and the cleaning staff was rude. The “do not disturb” sign was on the door and they opened our door at 10:45am to clean it. We also requested late check out and they called at 11am to let us know it was time to check out. There is bad communication in the office. We will never stay here again.

Stayed 2 nights in Aug 2024

2/10 Terrible

Wendy

25 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This motel was the worst I have ever stayed at. We had to plunge our own toilet as IT was not operating at all. Told the front desk and asked to be moved. They would not move us. The room as invested with bugs and the grounds were littered with dog feces. It was horrible. We were there to look and buy a home in the area. It was located conveniently for us to get around and had truck parking for my husband. The property was poorly maintained and not in a good working condition. We should never have had to plunge a toilet let alone not be moved to a different room. I want a REFUND

Stayed 5 nights in Aug 2024

10/10 Excellent

Angela

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stay here frequently. The staff is wonderful!

Stayed 1 night in Aug 2024

10/10 Excellent

don

Travelled with family, Travelled with pets

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This place is always clean and extremely convenient for us when we come to my drs appointments

Stayed 1 night in Aug 2024

10/10 Excellent

Sally

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

6/10 Okay

Mildred

Travelled with family and small children

6 Aug 2024

Liked: Staff & service

I didn't like the little visitors we had (roaches)

Stayed 3 nights in Jul 2024

4/10 Poor

Devin

25 Jul 2024

Disliked: Property conditions & facilities

The air conditioner didn't work properly. It was on 60 & we were sweating all night. There was a weird smell. The toilet wouldnt flush. The manager did come & fix that immediately though. The waffles for breakfast were ok. The juice tasted spoiled. The room cost more than it should have for what we paid for.

Stayed 2 nights in Jul 2024

10/10 Excellent

Susan

22 Jul 2024

Liked: Cleanliness, property conditions & facilities

It was nice room

Stayed 1 night in Jun 2024

10/10 Excellent

Debra

19 Jul 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Aaron

17 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Only lasted about 2 hours, room was infested with roaches and had one walking through my face in bed.

Stayed 1 night in Jul 2024

10/10 Excellent

Linda

Business traveller, Travelled with group

6 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We came to New Braunfels for medical reasons. The staff at the hotel ensured we were booked into a room with handicapped accessibility. The room was quiet, very clean and the beds were comfortable. We were also close to the hospital. I would recommend SureStay to other travelers.

Stayed 3 nights in Jul 2024

10/10 Excellent

Vicki

26 Jun 2024

Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Travelled with group

23 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place is nasty and the front desk agent was incredibly rude, asked everyone for ID, wouldn’t allow us

Stayed 1 night in Jun 2024

10/10 Excellent

Kelly-Maree

Travelled with pets

17 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed on Father’s Day, it was hot and the pool was well enjoyed. Everything quietened after the pool closed and aside from some road noise I slept well

Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

16 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Kristy

Travelled with family, Travelled with pets

16 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hot tub

Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

14 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wrongly charged

Stayed 2 nights in Jun 2024

6/10 Okay

Alexia

Travelled with family

11 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool was very nice. Breakfast was very limited. Staff was friendly and nice but couldn’t figure out how to give me points for the rooms which needed to be done at the hotel due to a booking issue with the app. Shower handle in room came off and there was no one available to fix it properly. A man who spoke no English came and did what he could. My elderly mother found it very frustrating.

Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveller

Business traveller

11 Jun 2024

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Bad experience

Very disappointing! It was only for 1 night and the shower was broken. It's frustrating that you can't even take a decent shower when you are paying for basic services.

Stayed 1 night in Jun 2024