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Springhill Suites by Marriott Mystic Waterford

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Springhill Suites by Marriott Mystic Waterford

Exterior
Reception
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
401 N Frontage Rd, New London, CT, 06385
  • United States Coast Guard Academy
    ‪3 min drive‬
  • Connecticut College Arboretum
    ‪4 min drive‬
  • Connecticut College
    ‪4 min drive‬
  • New London, CT (GON-Groton - New London)
    ‪16 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(3 reviews)
  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 36.4 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 36.4 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Springhill Suites by Marriott Mystic Waterford

Hotel in New London with free breakfast and 24-hour fitness centre
An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site. Housekeeping is available on request.
Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. LCD televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Springhill Suites by Marriott Mystic Waterford. During your stay, you'll be within walking distance of United States Coast Guard Academy. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from United States Coast Guard Academy and a few minutes from Lyman Allyn Art Museum
Springhill Suites by Marriott Mystic Waterford offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

You'll find a business centre on site. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Springhill Suites by Marriott Mystic Waterford. Self parking is free.

This 3-star New London hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 27 December 2024 to 31 January 2025 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott

Springhill Suites by Marriott Mystic Waterford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 415 out of 839 reviews" "
Rating 8 - Good. 271 out of 839 reviews" "
Rating 6 - Okay. 92 out of 839 reviews" "
Rating 4 - Poor. 38 out of 839 reviews" "
Rating 2 - Terrible. 23 out of 839 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vanessa, New Britain

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay! Bed was hard and uncomfortable couldn’t slip. AC was set on 66 but room felt like 80 it was hot. Sheets stained. Shower broken Pool room was very hot couldn’t stay in there so kids could play in pool. Staff was busy hanging out together instead of acknowledging guest
Stayed 1 night in Oct 2024

8/10 Good

Michael John

Stayed 1 night in Aug 2024

10/10 Excellent

Lawrence

Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matt was great
Stayed 1 night in Sep 2024

10/10 Excellent

Brianna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean establishment. Convenient hours, help available all night
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Lizbeth

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a quick overnight, the staff was kind enough to make up the pullout bed for us in advance, which was above and beyond. Plus it was a very nice room.
Stayed 1 night in Aug 2024

10/10 Excellent

Liset

Stayed 1 night in Aug 2024

8/10 Good

todd

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
The rooms were not dirty but they also were not the cleanest. The indoor pool was decent but it was very hot in the room if you were not in the pool; we liked that they provided pool towels. The breakfast was great there was a big variety of choices.
Stayed 1 night in Sep 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was very surprised pulling up to this hotel that a place so rundown could cost $300/night. The staff are doing a great job keeping an old facility clean and running but I would not stay here again at this price point.
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
It was fine.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Okay hotel
Room stunk. Stains on sheets.Overwhelmingly hot in pool area. Nice employees. Free breakfast better on weekdays than weekends. Good location.
Stayed 2 nights in Aug 2024

8/10 Good

Jennifer

Travelled with family
The room was fine and clean. Very convenient for dropping daughter at college. I’ve stayed here a few times. The one thing I noticed this trip was the hallway smelled very musty and not good:-( Not sure what was going on. Rooms were fine
Stayed 2 nights in Aug 2024

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a $300/night room at a $50/night experience. Not at all as advertised, so please don’t waste your money. Here are some details: Bloodstained sheet, sweat stained covers, no mattress protector. Dirt and grime everywhere. Hair in the bed. Couch was disgusting. Ceilings had water damage. The room smelled like drugs. The heating unit smelled like it was about to catch fire so we slept in the cold. Staff was pathetically uninterested in our feedback. Truly the worst hotel experience of my entire life.
Stayed 1 night in Aug 2024

6/10 Okay

Inna

Travelled with family and small children
Liked: Staff & service
Not a safe area around, pool small and smell chlorine very strong, breakfast was good, carpet inside rooms stinks, poor supply of toiletries
Stayed 1 night in Aug 2024

4/10 Poor

Kraig

Travelled with family
Disliked: Property conditions & facilities
Not very pleased
Thought it was going to be a newer hotel but it wasn't. Not really pleased with exercise equipment, low quality and not much to use. Pool very small and filled with little children - no place for teenage family members. Not very pleased with price either, should have looked closer at other hotels in the area. Will never stay at this hotel again.
Stayed 1 night in Aug 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very comfortable room
Stayed 2 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite satisfied our needs and staff was very friendly. The room was clean and beds comfortable. Some signs of wear and tear that could use upgraded but was fine for our 3 night stay.
Stayed 3 nights in Aug 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile
Matt at the front desk was super friendly and helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhill Suites Waterford
great location and amenities
Stayed 1 night in Jul 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service
Quiet property in a nice setting very close to New London. The staff was very accommodating when I arrived in the middle of the night. My only complaint is that the property seems tired. My room had a musty smell when I arrived and the sink, shower, and toilet need to be updated. Otherwise, it was clean and well-maintained.
Stayed 1 night in Jul 2024