2/10 Terrible
Samiullah
Business traveller
17 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND. I chose this property for its proximity to the conference center but had an extremely disappointing experience. Upon arrival, the room was uninhabitable due to a strong mildew smell, excessive humidity, and visible pests, including ants on the floor and roaches in the ceiling corners. I am not high maintenance but this environment was unsafe and unbearable.
To make matters worse, there was no staff available onsite or at the virtual kiosk to assist, and the provided contact was unavailable on Saturdays. In a city like New Orleans, which has a high crime rate, the absence of staff made me feel unsafe. Despite having no one to reach out to directly, the property refused to take ownership of the situation and instead blamed me for not contacting them first before I reached out to Expedia for support.
After hours of waiting and failed communication, I decided to leave and move to the Hyatt, which was significantly cleaner, safer, and better managed. This property’s lack of cleanliness, maintenance, accessible support, and accountability made for an unacceptable experience. I do not recommend staying here. There are much better options.
Samiullah
Stayed 3 nights in Dec 2024