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InTown Suites Extended Stay Norfolk VA

2.5 star property

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Photo gallery for InTown Suites Extended Stay Norfolk VA

Full-sized fridge, microwave, stovetop, coffee/tea maker
Full-sized fridge, microwave, stovetop, coffee/tea maker
Desk, WiFi, bed sheets
Two Bed Studio | Desk, WiFi, bed sheets
Hydromassage showerhead, towels, soap, toilet paper

Reviews

4.8 out of 10

Popular amenities

  • Kitchen
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
5649 Lowery Road, Norfolk, VA, 23502
  • Norfolk Premium Outlets
    ‪4 min drive‬
  • Norfolk State University
    ‪4 min drive‬
  • Norfolk Botanical Garden
    ‪6 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪5 min drive‬

Room options

View all photos for King Studio Suite

King Studio Suite | Desk, WiFi, bed sheets

King Studio Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room

Desk, WiFi, bed sheets

Traditional Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Desk, WiFi, bed sheets

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Studio

Desk, WiFi, bed sheets

Queen Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Desk, WiFi, bed sheets

Premium Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bed Studio

Two Bed Studio | Desk, WiFi, bed sheets

Two Bed Studio

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Desk, WiFi, bed sheets

Premium Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

InTown Suites Extended Stay Norfolk VA

Hotel in Norfolk with free parking
Along with laundry facilities, this hotel has free self-parking and a vending machine. Weekly housekeeping is available.
InTown Suites Extended Stay Norfolk VA offers 126 air-conditioned accommodations, with coffee/tea makers. 49-inch flat-screen televisions come with satellite channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead.

This Norfolk hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a weekly basis.

During your stay at InTown Suites Extended Stay Norfolk VA, you're just a quick walk from Lake Taylor Hospital. Enjoy features like free self-parking and laundry facilities.
  • Free self-parking
  • WiFi for a fee
  • Amenities include laundry facilities, a lift and a vending machine
  • 8 minutes by car from Waterside District and 11 minutes from Old Dominion University
As a guest of InTown Suites Extended Stay Norfolk VA, you'll find a vending machine, laundry facilities, and a lift. The front desk is open around the clock. Free self parking is available.

Smoking is allowed in designated areas at this Norfolk hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per night)
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 6:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Check in hours are from 11 AM - 9 PM Monday - Saturday. Guests planning to arrive outside of normal check-in hours can access the property using the phone number on the external door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 2 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Saturday: 11:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

InTown Suites Norfolk Hotel
InTown Suites Norfolk
InTown Suites Norfolk
InTown Suites Extended Stay Norfolk VA Hotel
InTown Suites Extended Stay Norfolk VA Norfolk
InTown Suites Extended Stay Norfolk VA Hotel Norfolk

InTown Suites Extended Stay Norfolk VA Reviews

Reviews

4.8
Rating 10 - Excellent. 13 out of 58 reviews
Rating 8 - Good. 4 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 4 out of 58 reviews
Rating 2 - Terrible. 32 out of 58 reviews

4.6/10

Cleanliness

4.8/10

Staff & service

5.4/10

Amenities

4.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Cherale

Stayed 7 nights in Jan 2025

8/10 Good

Cherale

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Colet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay there. I canceled immediately because the qualify is nothing like what is pictured on Hotels.com the place was basically raggedy. It looked nothing like what was presented on the website.
Horrible……..
Stayed 11 nights in Sep 2024

2/10 Terrible

James

Disliked: Staff & service
Whatever you do, don't book a room at this dump. If you're 5 minutes late because your flight was delayed, they not only cancel your first night, but your entire stay. In my case 11 nights. Then they have a I don't give a damn attitude, claim every room has miraculously been booked in a few hours and tell you to get lost.
Stayed 11 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Price and service was excellent.
Stayed 7 nights in Jul 2024

2/10 Terrible

Daniel, Rochester

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely does not look like the pictures and it was just dirty. First and last time booking there.
Stayed 9 nights in Jun 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Carley

Stayed 7 nights in Apr 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Theres no houskeeping. They dont change out your towels, no toilet paper, no fresh sheets for a week. Numerous fees they dont verbally explain at check in. I was told to sign 3 times on the card reader and got no explanation what it was for.
Stayed 11 nights in Jan 2024

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
Made everything I brought with me stink, dangerous location had to check out early due to safety concerns. No refund
Stayed 7 nights in Jan 2024

2/10 Terrible

Tanya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirt got off the elevator a man was just standing around the corner of it he scared me the room stink had a hole in the bathroom door the blanket was bigger than the bed it was dragging the floor it was just a mess will never go back there again
Stayed 7 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

2/10 Terrible

Beverly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never lay my head down at this place. The rooms look absolutely NOTHING like what was advertised. I booked a 7 day stay and didn’t sleep there one night. Then was given the run around when trying to receive a refund. If you’re in dire need for somewhere to stay for a night or two then this could suffice. But definitely not a vacation.
Stayed 7 nights in Jun 2023

4/10 Poor

Deborah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
People with disabilities are not welcome and they keep your money when they ask you to leave
Stayed 7 nights in Jan 2023

2/10 Terrible

Charmaine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an odor my key to get in the door hardly ever works and am being charged different amounts every week the walls are dirty and they sent me a letter about room not being clean the room looks nothing like the picture.
Stayed 7 nights in Sep 2022

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities

vacation

The front desk staff were amazing, helpful and friendly. Everyone in the building were very helpful in guiding you to various places in the area that we have never been too. Everything was great. But remember to bring your own dishes, pans, towels, toiletpaper because this hotel does not supply them.
Stayed 7 nights in Aug 2022

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service

When your manager’s friends write her reviews

When we arrived we were treated terribly. Debra was rude and made me, (after being told I could not walk that far by my daughter)a disabled individual who has three pelvic fractures come all the way in to check us in because my 33 year old daughter is 4’9” tall and looks like a teenager when casually dressed. She could have asked for her ID If she needed both our ID’s I could have stopped by the desk on our way inside. Also, your site states pet friendly and as soon as she heard we had 2 service dogs she got even nastier. She tried to say I needed certification, according to the ADA I DO NOT! I only need a letter from my physician. I have had service dogs for 7 years, This was the first time I have ever been discriminated against because of my need for a service animal. I am a Constitutional Law Paralegal, I know my rights and I KNOW THE LAW! I am also a card carrying member of the ACLU!!! Then she caught herself wanting to know what disability I have that the dog provides a service for. AGAIN AGAINST ADA GUIDELINES!!! The disabilities do NOT EVER HAVE TO BE DISCLOSED NOT EVEN IN THE LETTER! We came here because we tried Virginia Beach a few they called me the day of, claiming they didn’t have the room I booked they only had a premium and I would have to pay the larger fee, or even though it was YOUR ESTABLISHMENT’s fault!!! We read reviews and Debra’s were great hence, why we decided to give your company ANOTHER TRY BIG MISTAKE!
Stayed 7 nights in May 2022

10/10 Excellent

Lakisha

Stayed 7 nights in May 2022

10/10 Excellent

Roseann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My brother stays here while taking chemotherapy at Brock Cancer Center, he really likes it
Stayed 28 nights in Apr 2022

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean room that has all the amenities you need. Walking distance to shopping centers. All around great experience. Highly recommend if you’re in the area
Stayed 14 nights in Mar 2022

2/10 Terrible

Stephanie, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cannot believe this business is still open

Besides the children playing in lobby with basketballs, people blaring music in the front desk and the smells of cigarette throughout... The room had bloodstains and dirty handprints everywhere. The bathroom was missing a handle for the sink... Towels were dirty and bathtub was broken...
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort

Whole building smells of smoke.

This is a good place if you are on a tight budget. Small towels. Friendly tenants, all the functions of a hotel are there.
Stayed 3 nights in Jun 2018

6/10 Okay

Gmaster1

Disliked: Cleanliness, property conditions & facilities, room comfort

It's not what you see

I didn't get there until 5 and the room was not ready other than that I think you should enjoy it
Stayed 1 night in Jun 2018

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A dump

Worst hotel in my 24 year's of constant travel. Pictures don't do this place justice on how run down it is. I lasted less than 30 minutes and had to check out. Rude staff when I checked out. How is this hotel still allowed to operate and not condemned? If this is the last hotel available to stay, sleep in your car. Pathetic
Stayed 1 night in Jun 2018