InTown Suites Extended Stay Norfolk VA

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Dates

January 2025

February 2025

Full-sized fridge, microwave, stovetop, coffee/tea maker

Hydromassage showerhead, towels, soap, toilet paper

Overview
Rooms
Location
Policies

Popular amenities

Laundry

Air conditioning

Kitchen

Parking included

Explore the area

5649 Lowery Road, Norfolk, VA, 23502

Lake Taylor Hospital
9 min walk
Sentara Leigh Hospital
3 min drive
Virginia Wesleyan University
5 min drive
Norfolk, VA (ORF-Norfolk Intl.)
5 min drive

Room options

King Studio Suite

Sleeps 3
1 King Bed

Traditional Room

Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed

Sleeps 2
1 Queen Bed

Queen Studio

Sleeps 2
1 Queen Bed

Premium Room, 2 Double Beds

Sleeps 4
2 Double Beds

Two Bed Studio

Sleeps 2
2 Double Beds

Premium Room, 1 King Bed

Sleeps 3
1 King Bed

Similar properties

Parking included

Free WiFi

Air conditioning

Laundry

for 1 room

includes taxes & fees

14 Jan - 15 Jan

About this property

Hotel in Norfolk with free parking

Along with laundry facilities, this hotel has free self-parking and a vending machine. Weekly housekeeping is available.

InTown Suites Extended Stay Norfolk VA offers 126 air-conditioned accommodations, with coffee/tea makers. 49-inch flat-screen televisions come with satellite channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead.

This Norfolk hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a weekly basis.

During your stay at InTown Suites Extended Stay Norfolk VA, you're just a quick walk from Lake Taylor Hospital. Enjoy features like free self-parking and laundry facilities.

Free self-parking
WiFi for a fee
Amenities include laundry facilities, a lift and a vending machine
9 minutes on foot from Lake Taylor Hospital and a 2-minute drive from Gallery of Military Circle

As a guest of InTown Suites Extended Stay Norfolk VA, you'll find a vending machine, laundry facilities, and a lift. The front desk is open around the clock. Free self parking is available.

Smoking is allowed in designated areas at this Norfolk hotel.

Languages

English

Property amenities

Internet

Available in all rooms: WiFi (USD 2 per night)
In-room WiFi speed: 25+ Mbps

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Family friendly

Dining table
In-room full-sized refrigerator/freezer
In-room kitchen
In-room microwave
Laundry facilities
Separate in-room dining area

Conveniences

Laundry facilities
Vending machine

Guest services

Housekeeping (weekly)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Hydromassage showerhead
Private bathroom
Soap
Toilet paper
Towels provided

Entertainment

49-inch flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Dining table
Freezer
Full-sized refrigerator/freezer
Hob
Kitchen
Microwave
Separate dining area

Air conditioning
Desk
Free local calls
Free long-distance calls
Heating
Phone

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 6:00 PM

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 6:00 PM)

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

For more details, please contact the property using the information on the booking confirmation

Check in hours are from 11 AM - 9 PM Monday - Saturday. Guests planning to arrive outside of normal check-in hours can access the property using the phone number on the external door.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless Internet: USD 2 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's front desk is open during the following times:

Monday - Saturday: 11:00 AM - 6:00 PM

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

InTown Suites Norfolk Hotel

InTown Suites Norfolk

InTown Suites Extended Stay Norfolk VA Hotel

InTown Suites Extended Stay Norfolk VA Norfolk

InTown Suites Extended Stay Norfolk VA Hotel Norfolk

InTown Suites Extended Stay Norfolk VA Reviews

4.4

4.6/10

Cleanliness

4.8/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

2/10 Terrible

Christina

13 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I did not stay there. I canceled immediately because the qualify is nothing like what is pictured on Hotels.com the place was basically raggedy. It looked nothing like what was presented on the website.

Stayed 11 nights in Sep 2024

2/10 Terrible

James

5 Aug 2024

Disliked: Staff & service

Whatever you do, don't book a room at this dump. If you're 5 minutes late because your flight was delayed, they not only cancel your first night, but your entire stay. In my case 11 nights. Then they have a I don't give a damn attitude, claim every room has miraculously been booked in a few hours and tell you to get lost.

Stayed 11 nights in Jul 2024

10/10 Excellent

William

11 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Price and service was excellent.

Stayed 7 nights in Jul 2024

2/10 Terrible

Daniel, Rochester

8 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely does not look like the pictures and it was just dirty. First and last time booking there.

Stayed 9 nights in Jun 2024

10/10 Excellent

Greg

7 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2024

8/10 Good

Carley

20 Apr 2024

Stayed 7 nights in Apr 2024

2/10 Terrible

Verified traveller

3 Feb 2024

Disliked: Cleanliness, staff & service, room comfort

Theres no houskeeping. They dont change out your towels, no toilet paper, no fresh sheets for a week. Numerous fees they dont verbally explain at check in. I was told to sign 3 times on the card reader and got no explanation what it was for.

Stayed 11 nights in Jan 2024

2/10 Terrible

Jacob

26 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Made everything I brought with me stink, dangerous location had to check out early due to safety concerns. No refund

Stayed 7 nights in Jan 2024

2/10 Terrible

Tanya

Travelled with family and small children

7 Sept 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was dirt got off the elevator a man was just standing around the corner of it he scared me the room stink had a hole in the bathroom door the blanket was bigger than the bed it was dragging the floor it was just a mess will never go back there again

Stayed 7 nights in Aug 2023

2/10 Terrible

Verified traveller

27 Jul 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2023

2/10 Terrible

Beverly

Travelled with partner

20 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

I would never lay my head down at this place. The rooms look absolutely NOTHING like what was advertised. I booked a 7 day stay and didn’t sleep there one night. Then was given the run around when trying to receive a refund. If you’re in dire need for somewhere to stay for a night or two then this could suffice. But definitely not a vacation.

Stayed 7 nights in Jun 2023

4/10 Poor

Deborah

1 Feb 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

People with disabilities are not welcome and they keep your money when they ask you to leave

Stayed 7 nights in Jan 2023

2/10 Terrible

Charmaine

Travelled with family

17 Sept 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Room had an odor my key to get in the door hardly ever works and am being charged different amounts every week the walls are dirty and they sent me a letter about room not being clean the room looks nothing like the picture.

Stayed 7 nights in Sep 2022

10/10 Excellent

Cheryl

28 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities

vacation

The front desk staff were amazing, helpful and friendly. Everyone in the building were very helpful in guiding you to various places in the area that we have never been too. Everything was great. But remember to bring your own dishes, pans, towels, toiletpaper because this hotel does not supply them.

Stayed 7 nights in Aug 2022

2/10 Terrible

Michelle

Travelled with family

22 May 2022

Disliked: Staff & service

When your manager’s friends write her reviews

When we arrived we were treated terribly. Debra was rude and made me, (after being told I could not walk that far by my daughter)a disabled individual who has three pelvic fractures come all the way in to check us in because my 33 year old daughter is 4’9” tall and looks like a teenager when casually dressed. She could have asked for her ID If she needed both our ID’s I could have stopped by the desk on our way inside. Also, your site states pet friendly and as soon as she heard we had 2 service dogs she got even nastier. She tried to say I needed certification, according to the ADA I DO NOT! I only need a letter from my physician. I have had service dogs for 7 years, This was the first time I have ever been discriminated against because of my need for a service animal. I am a Constitutional Law Paralegal, I know my rights and I KNOW THE LAW! I am also a card carrying member of the ACLU!!! Then she caught herself wanting to know what disability I have that the dog provides a service for. AGAIN AGAINST ADA GUIDELINES!!! The disabilities do NOT EVER HAVE TO BE DISCLOSED NOT EVEN IN THE LETTER! We came here because we tried Virginia Beach a few they called me the day of, claiming they didn’t have the room I booked they only had a premium and I would have to pay the larger fee, or even though it was YOUR ESTABLISHMENT’s fault!!! We read reviews and Debra’s were great hence, why we decided to give your company ANOTHER TRY BIG MISTAKE!

Stayed 7 nights in May 2022

10/10 Excellent

Lakisha

21 May 2022

Stayed 7 nights in May 2022

10/10 Excellent

Roseann

Travelled with family

14 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My brother stays here while taking chemotherapy at Brock Cancer Center, he really likes it

Stayed 28 nights in Apr 2022

10/10 Excellent

Lester

27 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff, clean room that has all the amenities you need. Walking distance to shopping centers. All around great experience. Highly recommend if you’re in the area

Stayed 14 nights in Mar 2022

2/10 Terrible

Stephanie, PA

30 Jun 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cannot believe this business is still open

Besides the children playing in lobby with basketballs, people blaring music in the front desk and the smells of cigarette throughout... The room had bloodstains and dirty handprints everywhere. The bathroom was missing a handle for the sink... Towels were dirty and bathtub was broken...

Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

25 Jun 2018

Liked: Property conditions & facilities

Disliked: Room comfort

Whole building smells of smoke.

This is a good place if you are on a tight budget. Small towels. Friendly tenants, all the functions of a hotel are there.

Stayed 3 nights in Jun 2018

6/10 Okay

Gmaster1

24 Jun 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

It's not what you see

I didn't get there until 5 and the room was not ready other than that I think you should enjoy it

Stayed 1 night in Jun 2018

2/10 Terrible

Chris

22 Jun 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A dump

Worst hotel in my 24 year's of constant travel. Pictures don't do this place justice on how run down it is. I lasted less than 30 minutes and had to check out. Rude staff when I checked out. How is this hotel still allowed to operate and not condemned? If this is the last hotel available to stay, sleep in your car. Pathetic

Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

28 May 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience overall!

The hotel staff is terrible. It doesn't matter if you reserve a room or not, even if you have already paid for it. They give away all rooms to anyone who shows up. If you book your room and someone else gets there before your room to them. They do not care. The evening manager Jessica is extremely rude and should find another job due to her complete unprofessionalism. I will tell anyone who mentions this hotel not to waste their time or money here and I will go out of my way to tell everyone I know the same thing!

Stayed 1 night in May 2018

2/10 Terrible

don, flagstaff , az

27 May 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gave away my room!

Despite having a guaranteed late arrival reservation, my room was given away w/o explanation in a very rude manner.

Stayed 1 night in May 2018

2/10 Terrible

Linda

8 May 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Hotel Ever!

Bates Motel!!!! STAY AWAY!!!! NASTY....Check-in horrible, one person she acted as if she didnt care, couldnt find my reservation which was paid for after I stood in line over an hour to get checked in. I am a non smoker - received a handicapped accessible smoking room. Dont walk on carpet barefooted.....disgusting!!! Weed smelling throughout the hallways. One slow elevator. Front desk closes down at a certain time until a certain time next morning. This hotel should be removed from Hotels.com as a matter of fact any website.