8/10 Good
Verified traveller
15 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel opened in April 2024 but portions continue to be under renovation which limits parking and access through the front entrance, and the fitness room was closed. Other than that the rooms were new (fresh, clean), breakfast was quite nice and the staff very friendly. Disappointed that as we walked in the building to check in our King room was downgraded to double queens. Did get a note that this was going to happen as we were settling into our room.
Most disturbing was a repetitive scammer posing as Hotels.com rep telling us our stay needed to be changed because rooms were no longer available. I had gotten a confirmatory email immediately after booking our trip (2 different cities), but a week or two later began receiving urgent emails (6 total) and then text msgs (3) about this specific leg of our trip. I could not verify the phone number given to call back (they were offering $188 to rebook) and the conf# referenced was different than the itinerary # given when I made the reservations. So I called the hotel directly. They had our reservation, but had no knowledge of either the ‘confirmation #’ given in the suspected email/text msgs, or the itinerary # given at the time I made the reservations. They had our reservation under a completely different conf#. Why so many different #s???
And what number should be used to contact Hotels.com directly? The online chat option was not at all helpful.
Verified traveller
Stayed 5 nights in Oct 2024