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The White Pheasant

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The White Pheasant

Exterior
Room
Point of interest
Lobby
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
Lenwade House Drive, Norwich, England, NR9 5QP
  • Whitwell and Reepham Station
    5 min drive
  • ROARR! Dinosaur Park
    5 min drive
  • Norfolk Showground
    12 min drive
  • Norwich (NWI-Norwich Intl.)
    18 min drive

Room options

View all photos for Classic Twin Room, Ensuite

Classic Twin Room, Ensuite

Classic Twin Room, Ensuite

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible, Ensuite

Twin Room, Accessible, Ensuite

Twin Room, Accessible, Ensuite

  • Sleeps 2
  • 2 Single Beds

Classic Suite, Ensuite

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Classic Double Room, Ensuite, Courtyard View

Classic Double Room, Ensuite, Courtyard View

Classic Double Room, Ensuite, Courtyard View

  • Sleeps 2
  • 1 King Bed

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Room

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Pool
Hot tub
Parking included
Free WiFi
3.9 out of 5, Good, (421)
The price is €92
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Wensum Valley Hotel Golf & Country Club

About this property

The White Pheasant

Guesthouse in Norwich with free parking
Conference space, a computer station and wedding services are available at this smoke-free guesthouse. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden.
The White Pheasant offers 18 accommodations. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at The White Pheasant. During your stay, you'll be close to ROARR! Dinosaur Park. You'll find features such as free WiFi in public areas and free self-parking, plus a meeting room.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Amenities include a meeting room, conference space and a computer
  • 5 minutes by car from Whitwell and Reepham Station and 5 minutes from ROARR! Dinosaur Park
  • Pets welcome for a fee
The White Pheasant offers its guests a garden. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Free self parking is available.

This 3-star Norwich guest house is smoke free.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The White Pheasant Norwich
The White Pheasant Guesthouse
The White Pheasant Guesthouse Norwich
Great Witchingham B B at The White Pheasant

The White Pheasant Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 128 reviews" "
Rating 8 - Good. 41 out of 128 reviews" "
Rating 6 - Okay. 15 out of 128 reviews" "
Rating 4 - Poor. 4 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paresh

Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel , clean with friendly helpful staff In a lovely location
Stayed 1 night in Sep 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Lovely and peaceful. Excellent service.
Lovely, peaceful location and character building. Dog friendly. Wonderful staff and evening meal was delicious, very generous portions. Room was comfortable but needs some updating, some grubby marks but you could see they were working on refreshing the place. Overall, service was excellent and could not be faulted.
Stayed 1 night in Aug 2024

6/10 Okay

Susan

Liked: Amenities
Disliked: Property conditions & facilities
Positives: - we were able to bring our dog. Great area, very scenic for dog walking. Easy to get in and out of property. Seemingly very popular as many cars in the car park. Room cleaned, I.e, vacuuming, towel change and topping up tea making. Negatives:- Such a lovely building in a state of disrepair. Outside wooden window frames , paint badly flaking and rot starting. In the room, again the wooden window frames, paint flaking badly and covered in mould. The bathroom had mould growing on the ceiling and on the tile grout. The tiles were in need of replacement. The lower mirror had blotches on the glass. The toilet seat had hairs on it, looked like pubic hairs, otherwise the toilet and basin were clean. On entering the bathroom, it smelt unsavoury, on further investigation, I realised the smell was coming up through the drains. I noticed this smell by the reception area too. The smell was not constant. With regard to the mould in the bathroom, this could be remedied by the extractor fan being allowed to run much longer or preferably a new stronger fan. The television did not work either, had sound, but the picture was very pale and could not be seen. Tried to use adjustment but they made no difference. Problems reported to lady bar staff, lovely lady who wanted to be helpful but unable to help by allocating another room but hotel was full.
Stayed 2 nights in Aug 2024

8/10 Good

Lynne

Travelled with partner
This was a lovely Tudor style property in spacious grounds with very comfortable rooms. The cistern and extractor fan in the bathroom needs looking at; otherwise excellent
Stayed 1 night in Jul 2024

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Discovery
Dining outside on a gorgeous terrace with a beautiful ‘tropical’ view. Plentiful tea-tray in the room. Super service with plenty of humour. One of the nicest places we’ve stayed in, very good value and doing what it says ‘on the tin’. A great find.
Stayed 1 night in Jul 2024

10/10 Excellent

Guy

Stayed 3 nights in Jul 2024

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are excellent, and will definitely call again. My only annoyance is with Expedia as when I looked for a room in Norwich centre it said this is by the cathedral, turned out to be12 miles from centre. Again excellent place and staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Would book again if in the area.
Comfy bed, clean, hot shower and good food. The service was excellent. The new owners have a task on their hands to renovate a very old character building. Our waitress said "it's a family business, they have a plan to get the business in better shape, like using meat from their farm in the meals. That's why I like working here."
Stayed 2 nights in Jul 2024

8/10 Good

Betty Lynne

Stayed 1 night in Jul 2024

8/10 Good

Valerie

Friendly and helpful staff. Good choice of breakfast. Would recommend
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Stayed 4 nights in Jul 2024

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room with king size bed. The bathroom was lovely and plenty of towels. There was plenty of coffee and milk. Lovely and quiet with. The outside there was a pond and plenty to walk around.
Stayed 2 nights in Jul 2024

8/10 Good

Helen, Epsom

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Freezing
Our stay was ok, beds comfy and hotel room quiet. However, the hotel was freezing cold throughout. Our room was stone cold and we had to keep the heating on all night. The heated towel rail in the bathroom didnt work and we werent able to get any hot water in the sink. The bathroom light was linked to an extractor fan which was reduculously noisy and stated on for ages after use. We didnt bother with a shower we just wanted to get in the car to warm up. Breakfast was nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Stayed 1 night in Dec 2023

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Lovely approach, setting and building. Lovely and clean , bed comfortable . Unfortunately couldn’t comment on the restaurant as not open evening or morning as no chef available, although an offer was given to deliver drinks to the room if required . No heating in the bathroom .
Stayed 1 night in Nov 2023

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience EVER!
Worst place I’ve ever been too. Booked a Family room for 2 adults and 2 children. Reception gentleman started to tell us that we had to pay a laundry charge for the kids bunk bed - £15 for each bed (£30 in total). Then another £15 for the dog (fair enough) but this was not clear either. I went and complained to the lady at the bar and another gentleman turned up who looked like the chef (believe it was the owner). Rude. He tried to argue the charges but I wasn’t having it until he threw a tantrum and flipped the laptop at his employee and said “take it off the bill I can’t be arsed” and stormed off. Tried to claim Premier Inn do the same LOL. We originally intended to have dinner, drinks and breakfast at the Hotel but considering he appears to be the chef I no longer had trust he wouldn’t do something to our food. I was also concerned about my car. Ruined our evening. Reception gentleman told us it was the owners partners birthday also… the music didn’t stop until 2am. Says it all!
Stayed 1 night in Oct 2023

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
The whole property needs a complete overhaul. It is very tired and could be a beautiful hotel with some repairs and modernisation. It is in a lovely setting but the grounds are overgrown and uncared for. A very small staff, and no one on reception on arrival, had to call someone from the kitchen to check in! The meals were adequate but not very high standard, I found a hair in my mushrooms. I think the 3 star rating needs investigation, it really is not worth 1star!!
Stayed 1 night in Oct 2023

4/10 Poor

Rod

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Obviously a huge refurbishing project
The first impression was so disappointing. The reception was unoccupied gloomy and dark,and m we had to roam hotel to find somebody through lenghty soulless meandering corridors. We reached our allocated room, strong odour of bleach , it was clean and modernised Needed a drink, visited the bar , little or no atmosphere, the 2 girls serving were really nice, but there was an uneasy atmosphere. Understand its a huge project in progress , but felt really uncomfortsble. Fortunately our orginal choice called out of the blue with a cancellation, so as we had fully paid up in advance we therefore cancelled our booking moved out and had paid for a room we didnt use
Stayed 1 night in Oct 2023