I have bad knees, so when I was assigned an upstairs room, they were happy to change me to a cabin. They did warn me about "a few steps" there, but the step up the bathroom was so steep I couldn't do it on my own. Also, one of the beds was hard and lumpy, and the blankets were too light for the weather. Access to the cabins could have been designed better, and the all-digital check in wasn't working when we wanted to check in.