Surestay Plus Ht By BW Portland Route 52 West

See all properties

Choose dates to view prices

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym

Laundry

Breakfast included

24/7 front desk

Housekeeping

Air conditioning

Explore the area

9239 Highway 52, Portland, TN, 37148

Sumner Crest WInery
3 min walk
Kentucky Downs
6 min drive
MeadowBark Park
9 min drive
Bowling Green, KY (BWG-Bowling Green-Warren County)
30 min drive

Room options

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

Hotel in Portland with free breakfast and fitness centre

A restaurant, a fitness centre and a business centre are available at this hotel. Free continental breakfast and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.

Surestay Plus Ht By BW Portland Route 52 West offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium satellite channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

During your stay at Surestay Plus Ht By BW Portland Route 52 West, you're just a quick walk from Sumner Crest WInery. Enjoy features like free breakfast and free self-parking, plus a restaurant.

Free continental breakfast served daily
Free WiFi
Free self-parking
Enjoy a bite to eat at Brewsters Bar and Grill, a family restaurant that serves American cuisine
Amenities include free newspapers in reception, a business centre and a computer
On-site recreation includes a gym
Steps from Sumner Crest WInery and 6 minutes by car from Kentucky Downs

There's a restaurant on site. Free breakfast is available daily. You'll find a business centre on site. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Surestay Plus Ht By BW Portland Route 52 West. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Portland hotel.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 10:00 AM.

Brewsters Bar and Grill – This family restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
A restaurant

Restaurants on site

Brewsters Bar and Grill

Things to do

Family friendly

In-room full-sized refrigerator/freezer
In-room microwave
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

Business centre
Computer station

Outdoors

Outdoor entertainment area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

32-inch flat-screen TV with premium cable channels

Food and drink

Coffee/tea maker
Full-sized refrigerator/freezer
Microwave

Air conditioning
Desk
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Suites Hotel Portland

Comfort Suites Portland

Portland Comfort Suites

Comfort Suites Portland Hotel Orlinda

Comfort Suites Portland Orlinda

Surestay Plus Ht By BW Portland Route 52 West Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8/10 Good

Verified traveller

14 Mar 2021

Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

12 Feb 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

don't stay there

Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

6 Feb 2021

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Nope not at all

The stay would have been better and I wouldn’t have checked out the same night if the hallway hadn’t been exposed unfinished drywall, the bathroom mirror was cracked, dirty towels, barely hot water too. My room was apparently next to a loud couple and over the bar so I got to hear arguing from the room next door and a bunch of drunks yelling in and outside. I won’t stay again.

Stayed 1 night in Feb 2021

10/10 Excellent

Tim

27 Jan 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a nice stay. There was an issue with the reservation and the room that I wanted was overbooked. But I only gave them a 24 hour notice so it wasn’t a big deal. They had another room available and agreed to refund my money from my first reservation. The staff was friendly and helpful.

Stayed 1 night in Jan 2021

4/10 Poor

Danny

Travelled with group

13 Jan 2021

Liked: Cleanliness, property conditions & facilities, room comfort

Had to change rooms 3 times and discount next door was no good

Stayed 1 night in Jan 2021

4/10 Poor

Peg, Illinois

Travelled with partner

3 Dec 2020

Disliked: Cleanliness, amenities, property conditions & facilities

The room was disgusting! Stains on the walls, stains on the bed skirt, black spots in the tub, hair in the tub. I appreciate the guy at the front desk getting as a couple beers after a twelve hour drive, that’s the only good thing I could say. No one on the staff wore masks. Obviously they weren’t doing extra cleaning for guests safety. Coffee was bad. Stay somewhere else.

Stayed 3 nights in Nov 2020

8/10 Good

Rebecca

Business traveller

22 Nov 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2020

8/10 Good

James

13 Oct 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2020

10/10 Excellent

Rae

28 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Very happy with our stay. The room was clean, no leaks in the bathroom, fridge was cool. We had to get help with the TV and the clerk was upstairs really quick. Also had problems with room keys, those were solved quickly. Breakfast was nice. Only complaint in our two queen beds room. One of the beds had a sink hole in the mattress lol. The hotel was very nice.

Stayed 2 nights in Sep 2020

4/10 Poor

Heather, Sevierville, Tn

Travelled with partner

1 Sept 2020

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The air conditioner doesn't allow you to set it cool enough to make the room comfortable. I've stayed here twice and both rooms were like this. The TV in the roos are a small 32 in TV which is way to small for the room size. House keeping tried to come in my room while knocking instead of giving me time to respond . The pool is closed due to covid-19. I've been to several hotels pools all open. This is a sorry excuse to not have the pool open. It was very clean, no bed bugs, bathroom was very clean but the toilet leaked water onto the floor. I may stay here again because on it being close to the family I was visiting but I will be asking to see the room before I book my next stay here. There's a restaurant bar below the hotel that is really nice and food is excellent.

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

31 Aug 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2020

6/10 Okay

TNGirl, Nashville, TN

Travelled with group

11 Aug 2020

Liked: Cleanliness, staff & service, property conditions & facilities

I’ve stayed here several times... but the bed this time was awful... 216 needs a new mattress...

Stayed 1 night in Aug 2020

10/10 Excellent

Henry

5 Aug 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2020

2/10 Terrible

KD, Springfield, IL

Travelled with family and small children

4 Aug 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The signage for this property still shows as Comfort Suits. The hallway carpets are stained- dirty. Walls have marks on them, not sure what it is. We didn't dare eat anything from this hotel. Only stayed cause we were visiting family. This hotel also has a restaurant/bar attached it to. At night it was hard finding parking, cause of all the bar patrons.

Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with family

29 Jul 2020

Disliked: Cleanliness, staff & service

The hotel was not very clean. There was a bag of trash in the hallway for more than a day, the stairway was littered with trash and there was gum stick on the wall of our room. When the maid cleaned my room she left the door ajar, luckily nothing was taken.

Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

24 Jul 2020

Stayed 1 night in Jul 2020

10/10 Excellent

Heine

Travelled with family

24 Jul 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

22 Jul 2020

Disliked: Cleanliness, amenities, property conditions & facilities

Very disappointed in the rating said 4.1! The place was a dive. Holes on the ceilings, buckets to catch water along the hallway. Got the jetted room. The handles for the jetted tub were off soon a wrench next to it. There was a big water damage in the ceiling as well. Stains on the couch, went to take shower the floor towel was stained yellow and one towel had hair in it. I had a really bad migraine the whole time being in hotel and was sneezing. The smell was horrible. I'm so surprised that it had good reviews, otherwise I would of went elsewhere!! Definitely would like my money back from that horrible place. Do not recommend at all.

Stayed 1 night in Jul 2020

10/10 Excellent

Susan G

Travelled with family

8 Jul 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2020

4/10 Poor

Ken

30 Jun 2020

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family

25 Jun 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient right off the interstate.

Stayed 1 night in Jun 2020

10/10 Excellent

Daniel

Travelled with family

21 Jun 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice motel and friendly staff!

Stayed 1 night in Jun 2020

10/10 Excellent

Patricia

Travelled with family

9 Jun 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Wonderful staff, pleasant stay

Stayed 1 night in Jun 2020

4/10 Poor

laura

Travelled with group

7 Jun 2020

Disliked: Cleanliness, room comfort

Disappointed, Outraged, Disgusted.

The gentleman at the front desk was very helpful and friendly. Thats about all I have positive to say. I was in town for a wedding. The hotel and hallways were sweltering, the rooms were dirty and smelled of smoke, the air conditioner freezes and shuts off then drips water on the floor so gross and also leaves a musty smell in the room. Housekeeping knocks on your door even when you have the Do Not Disturb sign on the door. The things that makes me the angriest is that the day we were to check out, we were going to clean and gather decorations and food from the brides room for her, she left the DND sign on her door but because the housekeeper didn’t hear anyone when she knocked she proceeded to go in and throw all of our decorations away and stole the food. Her answer was “sorry” and a shrug of her shoulders for the decorations and 100% denial of taking anything but we all know it was there. We were told to call the general manager and that’s all we got. I guarantee you I will be calling and expect a refund. We had 7 rooms total for this wedding. Disgusted doesn't describe it. I would never recommend this hotel and will encourage every person in our party to write an honest review. So very disappointed.

Stayed 2 nights in Jun 2020