SureStay Plus Hotel By Best Western Portland Route 52 West

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Dates

January 2025

February 2025

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pool

Gym

Laundry

Breakfast included

24/7 front desk

Explore the area

9239 Highway 52, Portland, TN, 37148

Sumner Crest WInery
3 min walk
Brewster's Bar & Grille
1 min walk
Lebanon Martha Station
45 min drive
Bowling Green, KY (BWG-Bowling Green-Warren County)
30 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Sleeps 6
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Sleeps 6
2 Queen Beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Sleeps 4
1 King Bed

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 room

includes taxes & fees

22 Jan - 23 Jan

About this property

Hotel in Portland with free breakfast and 24-hour fitness centre

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and laundry facilities are on-site. Change of towels is available on request

SureStay Plus Hotel By Best Western Portland Route 52 West offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes sofa beds. 42-inch Smart televisions come with cable channels.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel By Best Western Portland Route 52 West. During your stay, you're just a quick walk from Sumner Crest WInery. Free breakfast, free WiFi in public areas and free self-parking are available.

Free breakfast offered
Free Wi-Fi in some public areas
Free self-parking and Motorhome/coach/lorry parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
WiFi for a fee
Take a swim in the indoor pool
Amenities include a 24-hour business centre, laundry facilities and multilingual staff
On-site recreation includes a 24-hour gym
Steps from Sumner Crest WInery and 6 minutes by car from Kentucky Downs

SureStay Plus Hotel By Best Western Portland Route 52 West offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces.

You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel By Best Western Portland Route 52 West. Free self parking is available.

This Portland hotel is smoke free.

Guests are served a free breakfast.

SureStay Plus Hotel By Best Western Portland Route 52 West has a restaurant on site.

Languages

English

Property amenities

Internet

Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free breakfast available
A bar/lounge
A restaurant

Things to do

24-hour gym
Indoor pool

Family friendly

In-room microwave
In-room sofa bed
Indoor pool
Laundry facilities
Mini-fridge

Conveniences

24-hour front desk
ATM
Laundry facilities
Vending machine

Guest services

Change of towels on request
Housekeeping (daily)
Multilingual staff

Business services

24-hour business centre

Outdoors

Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Handrails in stairways
Lever door handles
Lift
Pool hoist on site
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Sofa bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with cable channels

Food and drink

Coffee/tea maker
Freezer
Microwave
Mini-fridge

Air conditioning
Desk
Desk chair
Free local calls
Iron/ironing board
Laptop workspace
Phone
Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless Internet: USD 0.0 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

Property is also known as

SureStay Plus Hotel By Best Western Portland Route 52 West Hotel

SureStay Plus Hotel By Best Western Portland Route 52 West Reviews

7.4

Good

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Gustavo

Travelled with family and small children

1 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was helpfull Place was clean Nothing to complain about

Stayed 2 nights in Sep 2024

8/10 Good

Jessica

29 Sept 2024

Liked: Staff & service, amenities

Disliked: Cleanliness

Stayed 1 night in Sep 2024

4/10 Poor

Dolores

Travelled with partner

27 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor communication by staff regarding carpet cleaning the morning of check-out. The air in room was turned off at check-in despite it being 90 degrees outside.

Stayed 1 night in Sep 2024

6/10 Okay

Gerald

22 Sept 2024

This hotel is okay. Nothing special. Bed was comfortable, and the room was reasonably clean. The facility could use some cleaning up and basic repairs. Nothing to really complain about but nothing to brag about. If I’m in the area again, I’ll choose another hotel nearby.

Stayed 1 night in Sep 2024

10/10 Excellent

Lucas

20 Sept 2024

Stayed 1 night in Aug 2024

2/10 Terrible

Mike

11 Sept 2024

Stayed 1 night in Sep 2024

6/10 Okay

Stephen

Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff was very good, polite and friendly. Breakfast was decent. However the bathroom door frame in our room was moving 2” in and out. And the door itself didn’t latch. The bathroom sink barely drained, and the hair dryer was throwing sparks out.

Stayed 2 nights in Sep 2024

2/10 Terrible

Christina

Travelled with family

7 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!!

The keys didn’t work and would have to be let in by the person at the front desk, the air didn’t work in the room, it stunk and there was trash and stains all throughout the hallways. It used to be a good hotel. I noticed the owner there making TikTok’s instead of tending to his hotel. I used to stay here often years ago and he’s just let it go downhill. Stay somewhere else. It was a complete letdown. I got a refund and got the heck out of there after 5 minutes

Stayed 1 night in Sep 2024

4/10 Poor

Taylor

3 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Aug 2024

6/10 Okay

Tracy

2 Sept 2024

Liked: Staff & service

They staff was very nice but the room needed some attention they curtain panel had dust covering it the bed skirt had something on it and the remote back was missing. The lights flickered maybe a short ? The upkeep needs attention but the staff was awesome and I felt safe at location.

Stayed 1 night in Aug 2024

8/10 Good

ALFREDO

21 Aug 2024

Liked: Staff & service

Everything good except for the wall of the bathroom that has moho and the people at night at the bar it was noisy and seems like dangerous

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family

19 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Will not stay again

Pros: Staff super friendly and helpful. Great water pressure. Cons: Tub was disgusting. Hotel old and run down. Attached to a restaurant/bar with a lot of drunks hanging around in and out of the hotel. Will not stay again.

Stayed 3 nights in Aug 2024

10/10 Excellent

Sophia

16 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Kathleen

Travelled with family and small children

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very friendly staff

Stayed 1 night in Aug 2024

6/10 Okay

Timothy

Travelled with family

6 Aug 2024

Liked: Staff & service, property conditions & facilities

A/C in the room didn’t work properly. Complained to front desk. Spent 4 days & 3 nights & never had room service come to the room for clean towels or linens. Staff was very nice.

Stayed 3 nights in Aug 2024

6/10 Okay

Lisa

Travelled with family

5 Aug 2024

Liked: Cleanliness

I stayed here several years ago and it was much nicer. I arrived at 2:45 and check in is at 3. The desk ckerked checked me in and gave me keys but said the room was not ready. Would be in a few minutes as it was being cleaned. After 45 minutes it was not so i left and came back in an hour.it was ready. Room was clean but needed maintenance. Sofa worn and stained, hair dryer did not work, fan in bathroom broken and steam from showers had taken its toll on the wallpaper. The back entrance door to the hotel has a place to use room key for access.....it did not work do we had to walk around to main entrance. Hotel seemed understaffed and staff did not seem too happy. Breakfast and pool areas were clean. Maybe upper management is expecting too much and should spend a few days working as ckerks. Housekeepers. Etc. Then they could determibe what is going on.

Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa

4 Aug 2024

Stayed 2 nights in Aug 2024

8/10 Good

Gregory

23 Jul 2024

Liked: Staff & service

Near highway. Cheaper than Nashville!

Stayed 1 night in Jul 2024

10/10 Excellent

Katherine

Travelled with group

16 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Super awesome people! Very helpful. Clean place and comfy beds. Thank you so much!

Stayed 1 night in Jul 2024

6/10 Okay

Ahmed

16 Jul 2024

Stayed 4 nights in Mar 2024

4/10 Poor

Tiffany

Travelled with family

14 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Never again

No one at the front desk when we got there waited 10 minutes for a drunk lady to come from the bar next door and check us in. No towels or rags in the bathroom. When we called the lady said we could come get them from the desk if we needed to. Lots of sketchy characters outside the hotel and bar . A/C barely worked.

Stayed 1 night in Jul 2024