8/10 Good
Danielle
3 Dec 2024
Liked: Cleanliness, property conditions & facilities
Great overall experience but I was required to “check in” 24 hours before arriving but this meant nothing aside from holding my reservation that was already paid for. Then the bathrooms in the lobby were not clearly gendered and one of their staff was rude when I ended up being in the men’s bathroom when I am a CIS female. Before check out I asked at the front desk the process for early check out and was told someone is at the front desk 24/7 and they could get a cab for me. No one was at the desk and I had to go find them on the phone in the back after several minutes of attempt to get their attention. Then I was told I didn’t need to speak to anyone to check out, I just leave my key in the drop box. The mixed message was frustrating. The person acted like I was bothering him and I didn’t get a cab called because at that point I was frustrated with how he was responding to my interrupting him and this was at 4:30 in the morning.
Danielle
Stayed 3 nights in Nov 2024