"I reserved the pay later option, assuming I will pay at the property for my stay. For some reason the hotel still took a 107€ deposit from my bank acc ... " More
2 Mar 2022 by Lorène - Directrice adjointe
Dear Madam, Thank you for your feedback following your stay in Hotel pastel. We must always make a pre-authorization of credit card for each customer when making a reservation as a deposit. We do not charge the bank card, it is just a blocked sum and it was returned to you after your departure. We would like to apologize all the same for this misunderstanding at the reception. About the room, we offer bigger rooms in the hotel. Do not hesitate to contact us by phone or email, we will offer to you a good price and the breakfast included for the inconvenience caused. I wish you a good day, Best Regards,
14 Jul 2019 by Mélanie - Adjointe de Direction
Thank you very much for your lovely feedback!! We are glad you did appreciate our Hotel Pastel! Hope to see you soon. Have a lovely day, Yours, Mélanie
23 Jan 2019 by Mélanie - Adjointe de Direction
Thank you for your good feedback! We are happy to learn that you had a good stay with us and you enjoyed our localization. We hope to see you soon! Sincerely, Mélanie
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hôtel Pastel Paris. This 3-star Paris hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hôtel Pastel Paris offers 36 accommodations with free newspapers and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard and cash. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.