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4.2 out of 5

"I reserved the pay later option, assuming I will pay at the property for my stay. For some reason the hotel still took a 107€ deposit from my bank acc ... " More

By a verified traveller on Mon 28 Feb 2022

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Chambre comfort double

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room Discovery

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room Discovery

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they can't get enough of Hôtel Pastel Paris's great location. During your stay, you're just a quick walk from Place du Trocadéro. Free WiFi in public areas, a bar and breakfast (surcharge) are available.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Guimet Museum and Palais de Tokyo

Hôtel Pastel Paris ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hôtel Pastel Paris

Everyone (1) Couples (2)
3 out of 5
I reserved the pay later option, assuming I will pay at the property for my stay. For some reason the hotel still took a 107€ deposit from my bank account that I still haven’t gotten back. The check in lady was rude and arrogant when I arrived and tried to ask about all the deposits and credit card details they needed. Our room was super small, two people couldn’t move around in the room at the same time. The walls were paper thin, you could hear everything from other rooms and there was a big party in the apartments across the street, so we couldn’t sleep a minute on the first night. Also the shower gel bottle was broken and wasn’t replaced so we didn’t have any shampoo/shower gel. Positive sides were the location and some of the staff were polite.

Posted by on 28 Feb 2022

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Comment from Hotel Management

2 Mar 2022 by Lorène - Directrice adjointe

Dear Madam, Thank you for your feedback following your stay in Hotel pastel. We must always make a pre-authorization of credit card for each customer when making a reservation as a deposit. We do not charge the bank card, it is just a blocked sum and it was returned to you after your departure. We would like to apologize all the same for this misunderstanding at the reception. About the room, we offer bigger rooms in the hotel. Do not hesitate to contact us by phone or email, we will offer to you a good price and the breakfast included for the inconvenience caused. I wish you a good day, Best Regards,

4 out of 5

Tiny room but very clean and comfy

Pros: Clean room, comfy bed
Cons: Bit more polish (friendliness) on reception, room was tiny but I think that's par for the course for Paris
The reception staff in the evening were a bit chaotic, the morning service was a lot smoother! Breakfast was very nice and you can boil your own egg if you want to.

Posted by , from London on 13 Nov 2017

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5 out of 5

Posted by on 16 Dec 2023

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5 out of 5
Super tolles Hotel! Einrichtung sehr geschmackvoll, sauber und zuvorkommend!!!

Posted by on 11 Jul 2019

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Comment from Hotel Management

14 Jul 2019 by Mélanie - Adjointe de Direction

Thank you very much for your lovely feedback!! We are glad you did appreciate our Hotel Pastel! Hope to see you soon. Have a lovely day, Yours, Mélanie

4 out of 5
Good location. If you can get it at a low rate, yes.

Posted by on 21 Jan 2019

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Comment from Hotel Management

23 Jan 2019 by Mélanie - Adjointe de Direction

Thank you for your good feedback! We are happy to learn that you had a good stay with us and you enjoyed our localization. We hope to see you soon! Sincerely, Mélanie

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hôtel Pastel Paris. This 3-star Paris hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 4 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Paris Avenue Foch Station (1.6 km / 1 mi)
  • Metro station: Boissiere Station (0.3 km / 0.2 mi)

Room Amenities

Hôtel Pastel Paris offers 36 accommodations with free newspapers and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard and cash. Cashless payment methods are available for all transactions.

  • One child stays free
  • UnionPay
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel Pastel
  • Pastel Paris
  • Hôtel Pastel Paris Hotel
  • Hôtel Pastel Paris Paris
  • Hôtel Pastel Paris Hotel Paris

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 May to 15 October.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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