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"Shower broken and Light not working. Stay away. Hotel treat guests like rubbish all they offer is sorry " More
2 Mar 2020 by Guest Relation
Dear Guest, We truly appreciate that you took the time to share with us your feedback even if we are saddened to read that your last stay in our hotel did not live up to your expectations. We thank you for your good comment on our team members and central location. However, we do have a fitness center with the adequate equipments at our groundfloor. We also propose a wide range of room categories of all size, from the Classic room to the Junior Suite Deluxe and our prestigious Suite Eiffel. We hope to have the chance of welcoming you again,
1 Dec 2017 by Franck Poncey
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Poncey General Manager
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a library, and multilingual staff are also featured at the luxury Sofitel Paris Baltimore Tour Eiffel Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Paris hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Sofitel Paris Baltimore Tour Eiffel Hotel offers 103 accommodations with iPod docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. This Paris hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
LORDYS – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
LORDYS PARIS CLUB – On-site bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please note: Guests who book the Suite, 1 King Bed, View, Tower room category may be accommodated in another Suite category upon arrival.
Sofitel Paris Baltimore Tour Eiffel Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
