6/10 Okay
Melissa S.
29 Nov 2024
Liked: Cleanliness
Poor communication with management and no help with a property issue
Everything was great, the cabin, location,
Easy access to the parkway, accommodations!
Until the basement flooded and all of the belongings of my daughter and her family were standing in water (clothes, suitcases, shoes and some were ruined). Phone calls were not answered promptly. I had to call and call and call to get anyone to answer the phone.
We got no help with accommodations on our last night there. We had no place to sleep and no help from anyone for our situation. Not good business practices were used to accommodate all of us. I am sure you have standard procedures for such an emergency. But no one acted as if they cared and didn't act like they knew what do to.....so you chose to do NOTHING.
I still have not received a resolution. I do understand there were 2 family loses during this time and I am very sorry for your losses.
I am still waiting to hear from Larry to address the issue and receive some compensation.
Someone should have handled our emergency. I called 3 people at the resort and no one provided any assistance. I don't feel like this is your standard procedure for tenants (at least I hope not).
We spent good money to stay there and we were considering our next stay there. This needs to be rectified with me. This is not acceptable
Melissa S.
Stayed 3 nights in Nov 2024