Tru by Hilton Pigeon Forge, TN

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Tru by Hilton Pigeon Forge, TN

Terrace/patio
Lobby
Business centre
Room, Accessible, Bathtub | In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Pigeon Forge, TN
  • Pigeon River Crossing
    4 min walk
  • LeConte Center at Pigeon Forge
    8 min walk
  • The Honey Baked Ham Company
    3 min walk
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    16 min drive

Room options

Suite, Multiple Beds, Accessible (Hearing)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

Room, Accessible, Bathtub

  • Sleeps 5

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, Accessible, Bathtub

  • Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About this property

Tru by Hilton Pigeon Forge, TN

Hotel with free breakfast, near Island at Pigeon Forge
An indoor pool, an outdoor pool and a fitness centre are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace and coffee/tea in a common area. Weekly housekeeping is available.
Tru by Hilton Pigeon Forge, TN offers 102 accommodations with a safe and designer toiletries. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they enjoy the free breakfast at Tru by Hilton Pigeon Forge, TN. During your stay, you're just a quick walk from Pigeon River Crossing. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of LeConte Center at Pigeon Forge and Island at Pigeon Forge
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Tru by Hilton Pigeon Forge, TN offers its guests an indoor pool, an outdoor pool, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

You'll find a business centre on site. A rooftop terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly Tru by Hilton Pigeon Forge, TN. Free self parking is available.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Guests are served a free continental breakfast daily from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 179
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 179 (subject to availability)
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Pigeon Forge TN Hotel
Tru Hilton Pigeon Forge TN
Tru by Hilton Pigeon Forge TN

Tru by Hilton Pigeon Forge, TN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1003 reviews" "
Rating 8 - Good. 210 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brandon

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of the property was great. Stayed Saturday night and Sunday night. Arrived a little earlier than expected Saturday and the staff was great, asked if there was a way to check in early and they had us in a room by 2pm when check in wasn’t until 4. This was the only good thing about our stay here. Sunday morning at 6:40AM was woke up to blaring music by the baseball fields next door so loud you would have thought it was coming from the tv in the room. Terrible way to wake up on vacation. The room was clean but smelled terrible of bleach/ mold. Come to find out that there is no exhaust fan in the room and the window is sealed shut, this made our entire stay soaking wet, upon getting home and unpacking we found that all of our clothes/ bags are soaking wet from the moisture in the room. Made it very hard to sleep not to mention when you finally got to sleep the next door neighbors at the baseball field made sure you were wide awake before the sun was even up. I mentioned something to the staff about the room being wet and the awful music in the morning and they did not seem surprised about either thing. Also the pillows seem to be completely wore out despite the hotel being pretty new, the bed was hard as a rock. Will not be staying here again and would not recommend anybody else to either!
Stayed 2 nights in Oct 2024

2/10 Terrible

charles a

Travelled with group
Disliked: Amenities, property conditions & facilities
This property. Sucks big time
Stayed 5 nights in Sep 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Let's start with what I like. Location is perfect if you like local shops and the Island. The pool and exercise room was much needed and appreciated all at a great price. Also the sky deck was great. What I didn't like. I was on the Fifth floor and all I heard all light long was the megaphone from Cal Ripkin baseball and the music blasting. The breakfast was nice but the pancake machine was hot or miss if it was working correctly that day. No coffee maker in the room and no daily newspaper I could find. The breakfast has no real non dairy or vegan options unless you want bread with jelly or maybe a banana. Overall a 3/5 and could very easily be a 5 with very little details . Add vegan options, add non dairy creamer to the coffee/tea bar and maybe Cal Ripkin museum could tone done the noise? I would come back just for the location alone
Stayed 2 nights in Sep 2024

2/10 Terrible

Glenn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Really bad staff, attitude, playing mind games, and never smiling, over the whole week. Gave us a horrible room when called on the attitude. Bed make very loud noise even for small motion. Aircon super noisy, and fridge super noisy. Guess he also tried badly to make it worse by putting near lift, but lift noise didnt come in. Really sad because had a great stay before here. In 3 months, look like complete staff turn over.
Stayed 5 nights in Sep 2024

10/10 Excellent

Andrew

Great place to stay in Pigeon Forge. Very nice area and super clean hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night stay to enjoy the Island
Great little overnight stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Bed could have been softer but other than that it was a great stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Pigeon Forge!
Stayed 2 nights in Sep 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay didn’t like the covers on the bed but everything else was great
Stayed 1 night in Sep 2024

10/10 Excellent

Blaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to everything
Stayed 3 nights in Sep 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to stay again with them
It was a great stay everything was perfect loved the lady that checked us in and out and they was really nice to my service dog
Stayed 2 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Reservation was screwed up not sure if it was hotel or expedia
Stayed 2 nights in Sep 2024

4/10 Poor

James

Liked: Cleanliness
We were given a handicap room without being asked. There is no coffee maker in the room and there was no free Wi-Fi. The air conditioner was very noisy and there was excessive noise from barking dog across the hall.
Stayed 2 nights in Sep 2024

8/10 Good

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s been a long time since I was in pigeon forge. The hotel was ok, but the area is now just a giant tourist trap. Our reservation was mixed up - we reserved a king, but was told they didn’t have that so we ended up in a king. I contacted Expedia and they “escalated “ this and messaged the hotel. Never heard back from the hotel or Expedia. The staff was friendly, the room was fine the area around the hotel is just not my thing. Hiking and mountains are gorgeous.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lady

Stayed 3 nights in Sep 2024

4/10 Poor

Casey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms are extremely small and you have no closets or drawers. No room for your clothing or space to put anything. Made the stay very comfortable and won’t ever stay in a Tru by Hilton again
Stayed 7 nights in Jul 2024

6/10 Okay

Gregory

Liked: Cleanliness
Hipster
Very cold feel. Trying too hard to be hip.
Stayed 1 night in Sep 2024

2/10 Terrible

Brittany

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with streaming TV in prime area
Great hotel in perfect location
Stayed 1 night in Sep 2024