Grand Sunset Princess - All Inclusive - Reviews, Photos & Rates

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Dates

May 2025

June 2025

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive
Hot tub

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪13 min walk‬
Gran Coyote Golf
‪7 min drive‬
El Camaleón Mayakoba Golf Course
‪8 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪51 min drive‬

Room options

Super Saver

47.56 sq m
Sleeps 4
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

55 sq m
Sleeps 3
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Garden View

55 sq m
Sleeps 4
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Family Room

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Suite (with 2 Jacuzzis)

59 sq m
Sleeps 4
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Suite with Jacuzzi and Outdoor Shower

59 sq m
Sleeps 2
1 King Bed

Single Room Deluxe With Garden View

Sleeps 1
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Double Room With Lake View

Lake view
Sleeps 2
1 King Bed OR 2 Double Beds

Double Room Premium With Garden View

Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Quadruple Room Deluxe With Garden View

Sleeps 4
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Triple Room Premium With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Premium With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Luxury With Pool View

Sleeps 2
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Single Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Premium With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Single Room Deluxe With Garden View

Sleeps 2
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Single Room Luxury With Pool View

Sleeps 1
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Single Room With Lake View

Lake view
Sleeps 1
1 King Bed OR 2 Double Beds

Triple Room Deluxe With Garden View

Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Triple Room Premium With Garden View

Sleeps 4
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Triple Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Quadruple Room Premium With Garden View

Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Triple Room Luxury With Pool View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Single Room Premium With Garden View

Sleeps 1
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Single Room Premium With Garden View

Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

21 May - 22 May

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Drinking and dining options include 9 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
Splash around at the water park or swim in the indoor and 12 outdoor pools
Indulge with massages, aromatherapy or body wraps at the spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
Guests really like the accommodation for the cleanliness and spaciousness
12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
Free beach shuttle service

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Buffet Naranja – This buffet restaurant serves breakfast, lunch and dinner.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Le Fleur – This theme restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

La Vaqueria – This theme restaurant only serves dinner. Reservations are required. Open daily.

Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to on-site nightclubs

On-site live performances

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free uncovered self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 beach bars
3 poolside bars
3 swim-up bars
9 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Naranja
La Hacienda
La Vaqueria
Le Fleur
Mamma Mia

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Indoor pool
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkelling
Steam room
Table tennis
Tennis lessons
Water park

Family friendly

12 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Lifeguards on site
Living room
Playground
Snack bar/deli
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Banquet hall
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Living room
Phone
Safe
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system and a first aid kit

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Alvin

5 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Shuttle bus should run often in stead of waiting 20 mins Big property

Stayed 7 nights in Jan 2025

10/10 Excellent

melissa

5 Feb 2025

Stayed 7 nights in Jan 2025

6/10 Okay

Maria

Travelled with partner

5 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I was really happy with the place, pools, entrainments, restaurants were great until my husband shorts when missing after the staff cleaned the room.

Stayed 5 nights in Jan 2025

10/10 Excellent

Manuel

Travelled with partner

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great time would recommend

Stayed 3 nights in Jan 2025

8/10 Good

Denny

1 Feb 2025

Liked: Cleanliness, staff & service

The Sunset Princess was great. Very large property so lots of walking. Large beach with lots of seating. I like quiet, however everything shut down too early. Restaurants were closed down and you have to be organized to get reservations, because you can only do 2 days at a time...overall, we would recommend this resort. We had a great time.

Stayed 7 nights in Jan 2025

6/10 Okay

Sharlene Nicole

Travelled with family

1 Feb 2025

Liked: Cleanliness, staff & service, amenities

Items in our rooms were taken, never had hot water for showering in the morning.

Stayed 7 nights in Jan 2025

8/10 Good

Alec Kent

1 Feb 2025

Liked: Property conditions & facilities

Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Travelled with family

1 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second visit. The property is very nice but there is significant maintenance on the grounds which is noisy at times. The A/C in our room did not function properly, but the fan and cool weather was comfortable. The food options are vast. Some of the service could be better

Stayed 5 nights in Jan 2025

8/10 Good

Luis Alberto

1 Feb 2025

Liked: Cleanliness, property conditions & facilities

Pretty good resort with excellent service, nice employees and facilities. Think the quality of the food can be better in terms of flavor/seasoning. The variety is good and plentiful, but flavor wise it was just ok.

Stayed 3 nights in Jan 2025

10/10 Excellent

Mike

1 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Kasumi

1 Feb 2025

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jan 2025

6/10 Okay

Florenca

Travelled with family and small children

31 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort it self, the grounds, the nature was so beautiful. The food was ok. The staff not friendly. And on the beach they pour the grey water which disgusting and not safe, i do not know how can they do that

Stayed 7 nights in Jan 2025

10/10 Excellent

mayer

Travelled with family

31 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recommend this hotel for a couple and family and a friend... I give them 10 star for the service and the clean wise and the food

Stayed 7 nights in Jan 2025

8/10 Good

Shelly

Travelled with group

31 Jan 2025

Liked: Cleanliness, room comfort

Fun in the sun

I had a really fun time.

Stayed 4 nights in Jan 2025

8/10 Good

angelo

Travelled with family

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort is great, beach, pools, service, everything except the food.

Stayed 6 nights in Jan 2025

8/10 Good

Sarah Christen

Travelled with partner

30 Jan 2025

Liked: Cleanliness, staff & service, amenities

This our third time and we enjoyed it. It is a very pretty property with excellent pools and access to ocean. We had a swim out suite which we loved. The properties age is showing (they are renovating in May 2025, but the staff are great and keep it very clean. The food at the buffet isn’t the greatest, but we booked ala carte restaurants and they were good

Stayed 7 nights in Jan 2025

8/10 Good

Azeem

30 Jan 2025

Stayed 4 nights in Jan 2025

8/10 Good

Zuri

29 Jan 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Dec 2024

4/10 Poor

Stephanie

29 Jan 2025

Liked: Property conditions & facilities

Disliked: Cleanliness

Put us on the wrong side of the resort that we paid extra to be on, and wouldn’t even extend our check out by a few hours to accommodate a change of flight by our airline.

6/10 Okay

Raghib

Travelled with family, Travelled with group

29 Jan 2025

Liked: Cleanliness, staff & service, amenities

Great property...restaurant food is good but very slow service...reservations for restaurants can take 30 40 mins...taxi service from the resorts is good...crowed here was mainly 40 plus with kids upto 80 90 year olds...club scene is always dead...if you want to party this is not ur resort...beach was fantastic...i would suggest the platinum upgrade not worth it

Stayed 4 nights in Jan 2025

6/10 Okay

jackie lou

28 Jan 2025

Stayed 7 nights in Jan 2025

6/10 Okay

Harvinder Singh

Travelled with family, Travelled with family and small children

27 Jan 2025

Liked: Cleanliness, amenities

Disliked: Staff & service

The resort has its pros and cons. While we enjoyed some aspects, certain issues, especially with water access, food safety, and lack of friendliness from staff made it less than ideal for families with young children.

Stayed 7 nights in Jan 2025

8/10 Good

Kartik

Travelled with partner

27 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great to stay here, and service and staff were great. Though I would say the quality of food was not up to par. All in all a positive experience though.

Stayed 5 nights in Jan 2025

4/10 Poor

Rosalee

27 Jan 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 10 nights in Jan 2025

10/10 Excellent

Krzysztof

26 Jan 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Jan 2025

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Grand Sunset Princess - All Inclusive

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Double Room Deluxe With Garden View

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Double Room With Lake View

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Triple Room Premium With Garden View

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Double Room Premium With Garden View

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Double Room Luxury With Pool View

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Single Room Deluxe With Garden View

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Double Room Premium With Garden View

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Single Room Deluxe With Garden View

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Single Room Luxury With Pool View

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Single Room With Lake View

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Triple Room Deluxe With Garden View

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Triple Room Premium With Garden View

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Triple Room Deluxe With Garden View

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Quadruple Room Premium With Garden View

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Triple Room Luxury With Pool View

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Single Room Premium With Garden View

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Double Room Deluxe With Garden View

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Single Room Premium With Garden View

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About this property

Grand Sunset Princess - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink