Grand Sunset Princess - All Inclusive - Reviews, Photos & Rates | ebookers.fi

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Dates

February 2025

March 2025

Sun deck

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room

Sports facility

Front of property

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

All-inclusive

Pool

Hot tub

Breakfast included

Housekeeping

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪13 min walk‬
Gran Coyote Golf
‪7 min drive‬
El Camaleón Mayakoba Golf Course
‪8 min drive‬
Playa Del Carmen, Quintana Roo (PCM)
‪24 min drive‬

Room options

Super Saver | Free minibar, in-room safe, desk, blackout curtains

Super Saver

47.56 sq m
Sleeps 4
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

55 sq m
Sleeps 3
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout curtains

Deluxe Suite, Garden View

55 sq m
Sleeps 4
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Family Room

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout curtains

Suite (with 2 Jacuzzis)

59 sq m
Sleeps 4
2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite with Jacuzzi and Outdoor Shower

59 sq m
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Deluxe With Garden View

Sleeps 1
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room With Lake View

Lake view
Sleeps 2
1 King Bed OR 2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Garden View

Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Deluxe With Garden View

Sleeps 4
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Triple Room Premium With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Pool View

Sleeps 2
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Deluxe With Garden View

Sleeps 2
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Luxury With Pool View

Sleeps 1
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room With Lake View

Lake view
Sleeps 1
1 King Bed OR 2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Triple Room Deluxe With Garden View

Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Triple Room Premium With Garden View

Sleeps 4
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Triple Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Garden View

Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Pool View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Garden View

Sleeps 1
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Garden View

Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Outdoor pool

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

5 Feb - 6 Feb

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Drinking and dining options include 9 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
Splash around at the water park or swim in the indoor and 12 outdoor pools
Indulge with body scrubs, body treatments or hydrotherapy at the spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
Guests really like the accommodation for the spaciousness and cleanliness
12 minutes by car from Quinta Avenida and 15 minutes from Playa del Carmen Maritime Terminal
Free beach shuttle service

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Buffet Naranja – This buffet restaurant serves breakfast, lunch and dinner.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Le Fleur – This theme restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

La Vaqueria – This theme restaurant only serves dinner. Reservations are required. Open daily.

Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to on-site nightclubs

On-site live performances

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free uncovered self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 beach bars
3 poolside bars
3 swim-up bars
9 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Naranja
La Hacienda
La Vaqueria
Le Fleur
Mamma Mia

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Health club
Indoor pool
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkelling
Spa tub
Steam room
Table tennis
Tennis lessons
Water park

Family friendly

12 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Lifeguards on site
Living room
Playground
Snack bar/deli
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa tub
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar

More

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Living room
Phone
Safe
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

JESSICA

Travelled with family, Travelled with partner

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very family friendly! Great staff

Stayed 5 nights in Oct 2024

6/10 Okay

Verified traveller

23 Oct 2024

Liked: Cleanliness, staff & service, room comfort

Staff lovely, hotel needs updated.

Hotel does need some renovations as some areas are dated. Staff are extremely helpful and will go above and beyond. It was unfortunate to see that some restaurants were closed during our stay without any notice.

Stayed 7 nights in Oct 2024

8/10 Good

Marideth

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2024

10/10 Excellent

Lindsdale

Travelled with group

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff. Attentive management. Good food options. Clean and well maintained.

Stayed 4 nights in Oct 2024

10/10 Excellent

Cole

Travelled with partner

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort. May be back another time

Stayed 7 nights in Oct 2024

6/10 Okay

Karrin

Travelled with family

19 Oct 2024

Disliked: Cleanliness, property conditions & facilities

Large property that is hard to navigate at first. You will be handed a map. Rooms were in disrepare. We ended up in 3 different rooms throughout the 7 day stay due to this. They will push you to go to their timeshare presentation that isnt only 90 min, expect minimim of 2 hrs.

Stayed 7 nights in Oct 2024

8/10 Good

Tasha

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I didn’t want to leave !

Stayed 4 nights in Oct 2024

8/10 Good

Kelsey

Travelled with partner

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall we had a wonderful time! My partner and I were there for 2 weeks. The staff were very friendly and helpful. The property was huge which we liked as there was lots of options and things to do. If you want a quieter pool, they have it. If you want the party pools they have that too. The beach is beautiful and there is lots of lawn chairs to select from. Food was great! The buffets were clean. The restaurants were great and staff were always professional and friendly. Our favourite was the teppanyaki! Our only negative thing was the coatis animals. They were everywhere! At first they’re cute but when they are stealing food and drinks from people and breaking into your room it gets to be annoying. Hard to relax when you have these things coming at you every where.

Stayed 14 nights in Oct 2024

8/10 Good

Anna

Travelled with family

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2024

8/10 Good

Rafael Semenovich

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good people, good service. The food is worse than half year prior, any soups are very spicy, no salt in food and on the tables. Too noisy in the buffet, no wheat bread. ALso too much coaty, they are sleeping on the night on balcony in the chairs and poo on the floor, make noisy, and taking all trash from the trash cans. We've was tri times in your resort in 1.5 year but will be not coming again because the animal's restroom on the balcony is not what we've expected for us vacations. Also, before the room will be ready for your customers need to check: what is does not working. I don't need to call to plumbing, electric, manager. etc. to fix a lot of the small problems.

Stayed 8 nights in Oct 2024

8/10 Good

Valentyn

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel all inclusive. But it’s hard to find food for lunch if you don’t want to change the swimsuit. Some days it were no options at all. Super swimming pools. Really clean property with cute wildlife animals .

Stayed 9 nights in Oct 2024

10/10 Excellent

Rosana, Saanichton

Travelled with family

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is annamazing property and all the staff are constantly smiling! Truly one of the best properties I have stayed in!

Stayed 7 nights in Oct 2024

10/10 Excellent

Craig

Travelled with family

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff makes this property excellent! They are second to none!

Stayed 4 nights in Oct 2024

6/10 Okay

Aleksandra

Travelled with group

12 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Overall a good all inclusive hotel. Salespeople at every corner bothering people, its really annoying. Also, beware of the excrusion company that sits at the hotel (BD experience), they charged us twice and refused a refund. Had to report it as fraud. The hotel did not care.

Stayed 7 nights in Aug 2024

10/10 Excellent

Cooper

11 Oct 2024

Stayed 7 nights in Sep 2024

8/10 Good

Stephen

Travelled with family, Travelled with group

10 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Staff communication at times was very poor. Everyone was very friendly but it seemed as though many of the staff were not able to give us correct information to our questions

Stayed 5 nights in Oct 2024

8/10 Good

Lina

Travelled with partner, Travelled with group

8 Oct 2024

Liked: Cleanliness, staff & service

.

Stayed 3 nights in Oct 2024

10/10 Excellent

Cristino

8 Oct 2024

Stayed 2 nights in Oct 2024

6/10 Okay

Irma

5 Oct 2024

Stayed 4 nights in Jul 2024

4/10 Poor

Ashley

4 Oct 2024

Disliked: Property conditions & facilities

Stayed 4 nights in Sep 2024

6/10 Okay

Balram

Travelled with family and small children

4 Oct 2024

Liked: Amenities

Very average resort, room service available for upgraded charge

Stayed 6 nights in Sep 2024

8/10 Good

Tammy

Travelled with group

4 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was impeccable. The staff was wonderful, they were always happy and helpful. Bring lots of tipping money because they certainly deserve it. The only thing I didnt always like was the food at the buffet, but only sometimes. The pools are always clean and well maintained. We stayed in a swim up suite which I highly recommend because of the accessibility to your own things and your bathroom.

Stayed 4 nights in Sep 2024

10/10 Excellent

Skyler

Travelled with partner

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a really good time. My wife and I really loved the swim out pool. I was very impressed with the facility however the ocean just didn’t have very clear water. You win some and you loose some.

Stayed 4 nights in Sep 2024

10/10 Excellent

Sarah

Travelled with group

3 Oct 2024

Liked: Cleanliness, staff & service

Buffett was not that great

Stayed 4 nights in Sep 2024

10/10 Excellent

ronald

2 Oct 2024

Liked: Cleanliness

Stayed 7 nights in Sep 2024

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