4/10 Huono
Calleigh Ann
4.9.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My boyfriend and I came and stayed here for 12 days. While the beach and property were nice, that is about all we can say was good about our stay.
We had multiple poor experiences with the staff, our room and the service. The staff were very unfriendly, inattentive, and just seemed miserable. A lot of the time, they were on their phones or too busy talking to each other for us to receive any service. It was almost impossible to get a drink from some of the bars at the property as the staff just looked right past. No greeting, no desire to serve us. It was extremely frustrating.We also had issues with the housekeeping. Most days, if housekeeping did come to our room, they would take our towels and not come back with fresh ones until late in the evening, if at all. It was pretty frustrating trying to get cleaned off from the beach or ready for dinner, and realizing we had no towels to dry off. On one occasion, It took us calling the front desk and housekeeping 7 times, and took 3.5 hours before we finally got our towels. We were given a filthy ice scoop on our arrival. Our toilet broke and it took us calling multiple times for 2 days before they finally came to fix it, and it was only partially fixed only, as only one flushing button worked. Worst of all, we had come back from the beach one day, and the housekeeper had left our door to the room wide open, leaving all of our belongings unsafe.When we went to the front desk to speak about our experiences the staff seemed annoyed
Calleigh Ann
Yöpyi 10 yötä elokuussa 2024