4/10 Poor
Amy B.
3 Dec 2024
Disliked: Cleanliness
Inexperienced rental hosts
We had a pretty rough time at this chalet rental. Upon arrival the temperature outside was 23°, the home was 66°. Super cold. The host was controlling from her smart phone and said it would raise to 70 degrees in a couple hours. To warm up the place we started a presto log in fireplace (only 1 was provided, we were told we would need to purchase more if needed- Do not offer fireplace in ad if we cant use it) It totally smoked us out and we had to open doors, windows, again, it was freezing outside. Eventually we turned on the oven to warm the house. This happened for the first 2 days of our stay. Then the thermostat started working, after many complaints to host. We thought we would get in the advertised hot tub. It was only 80°. The host said that would take hours to heat up so that was out. when we wanted to use it we would have to go out an hour before to turn on the heat, super inconvenient. Hosts trying to save a buck and extremely inexperienced to renting a vacation home. The second day the hot water heater went out. We had to drive over and use the showers at the pool area. The host would not call a 24 hour emergency plumber. So two days we didn’t have hot water in the chalet.
And still no heat and no hot tub. On the third day of our stay workers came to replace parts and fix hot water heater. This made for a very uncomfortable, stressful vacation. We asked the host to compensate and they did not reply. Please be cautious about this rental.
Amy B.
Stayed 4 nights in Nov 2024