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Mainstay Suites Airport

2.5 star property

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Photo gallery for Mainstay Suites Airport

Terrace/patio
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
5080 Valley View Blvd Nw, Roanoke, VA, 24012
  • Valley View Mall
    ‪17 min walk‬
  • Splash Valley at Green Ridge Recreation Center
    ‪6 min drive‬
  • St. Andrews Catholic Church
    ‪6 min drive‬
  • Roanoke, VA (ROA-Roanoke Regional)
    ‪18 min walk‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking

  • 60 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (1st Floor)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking (1st Floor)

  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

  • 56 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Efficiency, Suite, Nonsmoking

Premium bedding, in-room safe, desk, laptop workspace

2 Queen Beds, Efficiency, Suite, Nonsmoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Lobby

Hyatt Place Roanoke Airport/Valley View Mall

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.3 out of 5, Excellent, (1001)
The price is €108
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Hyatt Place Roanoke Airport/Valley View Mall

About this property

Mainstay Suites Airport

Hotel with free parking, near Valley View Mall
This hotel features a business centre, dry cleaning and laundry facilities. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a 24-hour front desk, a computer station and express check-out are on-site. Housekeeping is available on request.
Mainstay Suites Airport offers 77 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Roanoke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Mainstay Suites Airport. During your stay, you'll be within walking distance of Valley View Mall. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 2-minute drive from Valley View Mall and 6 minutes from Berglund Center
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A roundtrip airport shuttle is free (available on request). A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Mainstay Suites Airport. Free self parking is available.

Smoking is allowed in designated areas at this Roanoke hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to 9:00 AM on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Desk
  • Dryer
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per week
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mainstay Suites Airport
Mainstay Suites Airport Hotel
Mainstay Suites Airport Hotel Roanoke
Mainstay Suites Airport Roanoke
Mainstay Suites Airport Aparthotel Roanoke
Mainstay Suites Airport Aparthotel
Mainstay Roanoke
Mainstay Suites Roanoke
Mainstay Suites Roanoke
Mainstay Roanoke
Mainstay Suites Airport Hotel
Mainstay Suites Airport Roanoke
Mainstay Suites Airport Hotel Roanoke

Mainstay Suites Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 484 reviews
Rating 8 - Good. 118 out of 484 reviews
Rating 6 - Okay. 41 out of 484 reviews
Rating 4 - Poor. 33 out of 484 reviews
Rating 2 - Terrible. 23 out of 484 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious suite. Our room was not ready when we checked in but the staff worked to allow us to use a different room so that we could shower and rest up from our traveling prior to heading back out to the Virginia Tech football game. Our room was ready before we left and it was perfect. Thank you so much!
Stayed 1 night in Nov 2024

4/10 Poor

Vincent

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful from start to finish. Nasty nasty nasty.
Stayed 1 night in Nov 2024

4/10 Poor

Katherine

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Gross
The staff here were delightful. The front desk receptionist and the shuttle driver were just lovely people. However, that is all I can say about this place. It is old and my room was gross. There were stains on the ceiling, dust on the walls, it smelled like fast food. All the furniture and appliances ripped, stained, spotted, etc. It's very old and overpriced for the condition it's in. There are many airport hotels, I would choose another for my next stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Brian, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Martha, Belmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to everything! Front staff were very courteous and attentive.
Stayed 1 night in Oct 2024

8/10 Good

roberta

Liked: Cleanliness
Stayed 2 nights in Nov 2024

6/10 Okay

Christopher

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and room!
Stayed 1 night in Oct 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joe Hokie
Well worth the money, Clean and roomy. Staff very accommodating. Will visit again.
Stayed 2 nights in Oct 2024

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Not impressed
It was okay. This property needs a facelift. The inside is very outdated. The walls are damaged and the elevator stinks. The coffee in the lobby is disgusting and they do not serve breakfast. The hallways look like they have not been vaccumed in a month. The property is loud from the highway near by.
Stayed 1 night in Oct 2024

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Rodney

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Christy

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Front desk person was asleep when I got there & kept dozing off trying to mess with the computer to check me in. She also was messing with the zits on her forehead and scratching her head. No sanitizer was available when she handed me my license back. No one wants another persons zit residue or hair chemicals, period!! Later that night, someone tried getting into my room because the same front desk person checked them into the same room I was in. Luckily I had just gotten back from dinner or else someone would have been in my room with my belongings. Then the front desk person called my room to ask who was in it. I Did not get the room I reserved had on the 1st floor, was told because it was a ‘dog room’ and Was given another room on the 4th floor which was not the type I reserved, mentioned that and was moved to another room, still on the 4th floor. Couch was old, stained and sunken in and smelled like wet dog.
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heard mixed reviews but decided to stay anyway because it was close to the airport. Staff was friendly. Halls and elevator could be a little cleaner, but the room was very clean and well appointed. Saw a review about traffic noise. Yes, there was some traffic noise. but that was understandable as it is close to the airport and highways. If you want quiet, book a hotel in the woods. I was very satisfied an I am very picky. I think it was a good value for thee money. I would definitely stay again.
Stayed 2 nights in Oct 2024

6/10 Okay

Christopher, Rapid City

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not sure why this place was rated as highly as other hotels in the area
Stayed 1 night in Oct 2024

8/10 Good

kenney

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Be advised that although the pet fee is a one time fee for a 1-7 day stay, Expedia says the pet fee is $25 but it is actually $50. Great if you are staying 2 nights or longer, but steep for a 1 night stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Stayed 6 nights in Sep 2024

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
We stayed here during a power outage at our house. It's a decent place and looks pretty nice for the most part. I appreciated the more homey feel. Having a full size fridge was awesome. The bottom shelf was broken but I found a way to fix it. Asked for extra pillows but never heard back. The coffee was like motor oil, nearly the complete opposite of what one would normally get at a hotel. Overall, the experience was just ok.
Stayed 1 night in Sep 2024

8/10 Good

Emily

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and clean. Gym equipment not in working condition. Overall, a good stay and value for the money.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Free shuttle service to airport only runs on certain days. But Uber is about $13 and only minutes away. Morning desk clerk a great guy and was very helpful & kind. Room spacious & clean. Full kitchen with dishes & utensils. Very nice hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Doretha Monique

Stayed 1 night in Aug 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice small 1 bedroom apartment with everything needed.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024