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DoubleTree by Hilton San Antonio Airport

3.5 star property

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Photo gallery for DoubleTree by Hilton San Antonio Airport

View from room
Pillow-top beds, in-room safe, desk, laptop workspace
Point of interest
View from room
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available

Explore the area

Map
611 NW Loop 410, San Antonio, TX, 78216
  • North Star Mall
    ‪10 min walk‬
  • Alamo Quarry Market
    ‪5 min drive‬
  • San Antonio Zoo and Aquarium
    ‪8 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, View

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Mobillty/Hearing)

LCD TV, pay films, MP3 dock

Studio Suite, 1 King Bed, Accessible (Mobillty/Hearing)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

LCD TV, pay films, MP3 dock

Junior Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobillty/Hearing)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Accessible, Bathtub (Mobillty/Hearing)

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza San Antonio Airport by IHG

  • Pool
  • Hot tub
  • Free airport shuttle
  • Parking included
4.2 out of 5, Very good, (1112)
The price is €114
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Crowne Plaza San Antonio Airport by IHG

About this property

DoubleTree by Hilton San Antonio Airport

Hotel with free parking, in the vicinity of San Antonio River
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
DoubleTree by Hilton San Antonio Airport offers 384 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton San Antonio Airport. During your stay, you'll be within walking distance of North Star Mall. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking and extended parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by car from San Antonio River and 11 minutes from River Walk
  • Free airport and local-area shuttle service
DoubleTree by Hilton San Antonio Airport offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 15995 square feet (1486 square metres) and includes a conference centre. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly DoubleTree by Hilton San Antonio Airport. An area shuttle within 3 mi and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

This 3.5-star San Antonio hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10 AM.
DoubleTree by Hilton San Antonio Airport has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Free self parking on site
  • Valet parking on site (USD 15 per day)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 10 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • Spa tub

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (15,995 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between noon and midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 18.95 per person
  • Valet parking fee: USD 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Northstar
Hilton Northstar Hotel
Hilton Northstar Hotel San Antonio Airport
Hilton San Antonio Airport Northstar
Hilton San Antonio Airport Northstar Hotel
Hilton San Antonio Airport Hotel San Antonio

DoubleTree by Hilton San Antonio Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 435 out of 1003 reviews
Rating 8 - Good. 239 out of 1003 reviews
Rating 6 - Okay. 154 out of 1003 reviews
Rating 4 - Poor. 87 out of 1003 reviews
Rating 2 - Terrible. 88 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gerald, Hopedale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport.
Stayed 2 nights in Nov 2024

2/10 Terrible

DEAN

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
as a 20 year client of hilton, this was the worst stay i have ever had.
Stayed 2 nights in Nov 2024

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just wen arrive to the hotel, the reception say y you checkout late for hour you need to pay 50 dólar, he make me field bad about that
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families. Safe, clean
Clean, safe, comfortable and convenient
Stayed 1 night in Nov 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

francis, Williston Park

Liked: Cleanliness, staff & service, property conditions & facilities
as always excellent performance
Stayed 3 nights in Nov 2024

4/10 Poor

Karina

It’s okay. There is nothing special for the price. Rooms are old and sheets smell old. There should at least be one bottle of water in the room for guest.
Stayed 1 night in Nov 2024

10/10 Excellent

Juana

Stayed 1 night in Oct 2024

10/10 Excellent

LABAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Liliana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The mini fridge was durty and
Stayed 1 night in Oct 2024

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel smells so good, it’s so clean and the most important the staff is very kind.
Stayed 1 night in Oct 2024

10/10 Excellent

Tonya, Wahiawa

Liked: Cleanliness, staff & service
Love the Double Tree. I stay for the comfy beds and the cookie. Hotel needs some updates though. Prey sure the fixtures are older than me. Lol
Stayed 4 nights in Oct 2024

10/10 Excellent

Geoffrey

Stayed 1 night in Oct 2024

2/10 Terrible

Charslyn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. It was worth my every dollar.
Stayed 1 night in Oct 2024

8/10 Good

Dawnita

Liked: Cleanliness, staff & service, property conditions & facilities
Great, not a lot of parking though.
Stayed 1 night in Oct 2024

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

francis, Williston Park

Liked: Cleanliness, staff & service, property conditions & facilities
as always excellent stay awesome Staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Zully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Geneva

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable, but the toilet didn’t work well flushing. It was nice and clean.
Stayed 2 nights in Oct 2024

4/10 Poor

Fallon

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Check was very quick and transactional. No problem. Room is dated and dirty. Both chairs had crumbs. Tub had hair. When I turned on bath dirt flowed up out of drain. They need to deep clean entire room. My son’s feet were black from carpet after 10 minutes. Someone had smoked in the room, and my son tapped the lamp and cigarette dust got all inside water bottle, on phone, etc. The tub finish is wearing and dirty. The faucets and soap and calcium stained which some biodex would take care of in 5 minutes. Hilton’s q2 2024 net PROFIT is $422 MILLION but it can’t afford to properly clean its rooms or maybe properly pay its employees to clean the rooms and maintain things for its guests. The pool area furniture is run down and not maintained or cleaned. Just overall not satisfied with this locations attention to cleanliness and maintenance.
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

LATOYA

Liked: Staff & service
This previously was a Hilton and I've stayed here many times over the last decade. Apparently, now that it is Doubletree it hasn't rebranded. Hotel rooms are outdated... even for a King size room I could barely fit in the bathroom, the doors were loosely screwed, cracks in the walls, etc. Even the hall way when getting off the elevator reminded me of a smoky old hotel in Las Vegas... dark, gloomy, dingy moist smell... everything outside of the lobby and 1st floor is not welcoming AT ALL. Wont ever stay again until I see updated room pictures on the website.
Stayed 1 night in Oct 2024