Hotel Valencia Santana Row

See all properties

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Premium bedding, minibar, in-room safe, desk

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Housekeeping

Room service

Breakfast available

Explore the area

355 Santana Row, San Jose, CA, 95128

Santana Row Shopping Center
3 min walk
Westfield Valley Fair Shopping Mall
4 min walk
Winchester Mystery House
6 min walk
San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
10 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Traditional Room, 1 King Bed

33 sq m
City view
Sleeps 3
1 King Bed

Standard Room, 1 King Bed, Accessible

33 sq m
City view
Sleeps 3
1 King Bed

Traditional Double Room

33 sq m
City view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed (Communication Room)

33 sq m
City view
Sleeps 3
1 King Bed

Standard Room, 1 King Bed, Balcony

33 sq m
Valley view
Sleeps 3
1 King Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Suburban hotel with fitness centre and rooftop terrace

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace and valet parking.

Hotel Valencia Santana Row offers 215 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, fridges and in-room massages can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The shopping around Hotel Valencia Santana Row gets high marks from our customers. During your stay, you're just a quick walk from Santana Row Shopping Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym
Guests have great things to say about the proximity to shopping and the location
Steps from Santana Row Shopping Center and 6 minutes on foot from Winchester Mystery House
Pets welcome for a fee

Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.

Hotel Valencia Santana Row has a restaurant on site.

Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
A bar/lounge
A restaurant
Couples/private dining

Family friendly

Laundry facilities
Microwave on request
Outdoor pool
Refrigerator on request
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Business centre

Outdoors

In the mountains
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

5 floors
Banquet hall
Built in 2003
Mediterranean architecture
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

50-inch TV with premium channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Microwave on request
Minibar
Refrigerator on request

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:

Bar/lounge

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per stay
Maximum 2 (weight limit: 70 lb per pet)

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately USD 8 for adults and from USD 15 for children
Valet parking fee: USD 59.54 per night (in/out privileges)
Pet fee: USD 150 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 6:00 AM to 10:00 PM
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia

Hotel Valencia Santana Row

Hotel Valencia Santana Row San Jose

Santana Row Hotel

Santana Row Valencia

Santana Row Valencia Hotel

Valencia Hotel Santana Row

Valencia Santana Row

Valencia Santana Row Hotel

Valencia Santana Row San Jose

Hotel Valencia Santana Row Hotel

Hotel Valencia Santana Row San Jose

Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Ariel

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

clean, and elegant

Stayed 1 night in Aug 2024

10/10 Excellent

Diane

23 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Kennedy

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 2 nights in Aug 2024

10/10 Excellent

Catalina

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were great! Very friendly and helpful, provided information to the best of their knowledge and tried their best to make our stay comfortable and easy. We dined at Oveja Negra as well, unfortunately we were sat at a dirty table, although there were other options available too. As a restaurant manager myself, I was a little bummed by it but luckily the service was good. Valet staff and bouncers were great too, very friendly and helpful. Overall we enjoyed our stay.

Stayed 2 nights in Aug 2024

8/10 Good

Jonna

Travelled with group

12 Aug 2024

Liked: Staff & service

The property was nice. My room was a little tired. For spending over $500, I would have expected a more updated/newer bathroom. For that reason and that price point, I would not stay there again.

Stayed 1 night in Apr 2024

10/10 Excellent

Consuelo

Travelled with partner

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is wonderful and well maintained. It has easy access to great dinning options and shopping. Wonderful place for a weekend get away!

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love that everything is so accessible..dinning, shopping, etc

Stayed 2 nights in Aug 2024

8/10 Good

Aurora, Whittier

Travelled with partner

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property. Room a bit older. Rooftop bar very expensive. Third floor bar catered to young and trendy.

Stayed 1 night in Aug 2024

10/10 Excellent

Julie

10 Aug 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Steven

Business traveller

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

10/10 Excellent

Thomy

7 Aug 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Darryl

Travelled with family and small children

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place would stay again

Stayed 1 night in Aug 2024

10/10 Excellent

Susan

4 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Travelled with family

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Valencia was excellent! The beautiful courtyard area for breakfast felt like we were in Europe. The upstairs bar had an excellent after dinner club like vibe. The shopping and restaurant selections were amazing too. We had a balcony overlooking the area with Palm trees and mountains in the distance. Would highly recommend.

Stayed 1 night in Jul 2024

10/10 Excellent

Rosendo

30 Jul 2024

Best day ever

The last stay at hotel Valencia was an experience of a lifetime. I proposed to my now fiancé and it was perfect. I was upgraded to a suite and man was I impressed. Thank you again for making this important day extra special and a day I will never forget.

Stayed 1 night in Jul 2024

8/10 Good

Justin

Business traveller

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for work, nice view

Stayed 5 nights in Jul 2024

8/10 Good

Jonathan

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

4/10 Poor

Anthony

29 Jul 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Jul 2024

10/10 Excellent

Jenny

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent - beautiful room, clean, safe and accessible to amenities galore!

Stayed 2 nights in Jul 2024

6/10 Okay

ashley

26 Jul 2024

Upon arrival, valet wasn’t the best. They didn’t communicate effectively. I had to ask how I’d retrieve my car and get my own luggage. When I got to the front desk, service was decent. The front desk wasn’t unfriendly but not friendly either. I didn’t get a full view overview of the property so a lot I found out from other guests. Lastly, my room was not very clean. It was stuffy and dusty. The vents were filled with dust too. I love Santana row and this hotel is very convenient for walking around and across the street to the mall. If not for the proximity to Santana row, I probably wouldn’t stay here again.

Stayed 1 night in Jul 2024